This post is going to be a brief rundown of World Travel Holdings — a company that hires customer service representatives to work from home taking calls. I believe this company is currently accepting applications.
The company has been around for 25 years.
What does a customer service rep do for World Travel Holdings?
Mostly you are booking and confirming vacation reservations. You may also handle customer inquiries as well. Calls are all inbound, and some sales may be involved. There is room for advancement within the company.
How much does World Travel Holdings pay their home workers?
Customer care reps get $11 an hour. You are additionally hired as an employee — not an independent contractor. This means you are eligible for lots of benefits, including 401K, health benefits, and some paid time off.
You will be trained for six weeks before you start working, and training is completely paid. Payments are made every two weeks.
What are the requirements for the job?
You need at least six months of past sales experience and also a high school diploma or GED. Some basic computer/typing skills are also a must. You need to be able to provide a quiet background while you work and successfully pass a background check. You will have to take an assessment test to be considered for the position, and I am hearing that this is a very difficult test!
How does the schedule work?
World Travel Holdings needs you to work full time. They do not have part time positions available. This means 35-45 hours per week, and your schedule is determined by World Travel Holdings. You might also have to work on weekends and holidays. If you have a preferred schedule in mind, they will try to accommodate you if it all possible, but it isn't always possible.
What are the technical requirements?
This is the part I thought was strange. Most companies just tell you what you need to do the job, but World Travel Holdings actually ships you a computer if you are hired that already has their software, etc. installed on it. Some other things you need are a headset, microphone, and possibly a printer and fax machine, although it says the printer and fax are optional. Anyway, at first I thought it was fantastic that they ship you a computer — until I found out that you are expected to pay for it!
Apparently the cost of the computer is about $500 and they deduct $100 out of your first five paychecks until it is paid for. But the company claims you get the $500 refunded to you after you quit or get fired and ship the computer back to them. So … you'll just have to decide on your own about that, if you are comfortable with this arrangement.
What is the feedback from workers?
As is the case with most work at home companies, you'll find both good and bad feedback. Currently World Travel Holdings has a 2.8 on Glassdoor. Many workers like the fact they can work from home and get discounts on cruises for themselves. However, there are also many complaints in regard to the lack of communication between departments, not much room for advancement, and grueling schedules.
You can read the comments below for more feedback from workers.
If you would like to go ahead and apply, you can visit this page for more details. You will have to select “At Home” under search locations to get the link for the home jobs. World Travel Holdings also has Travel Professional positions available in addition to Customer Care Representative, but I believe the Travel Pro job is commission only.
Looking for more companies to work at home for? I have a list here of several companies that hire home-based workers to take reservations.