Updated April 26, 2025.
Do you want to work for a call center as an at-home employee instead of an independent contractor?
Do you still want to enjoy flexibility and setting your own schedule?
Do you want to work for one of the oldest, most established remote call centers?
Then allow this article to introduce or reintroduce you to one of the largest and best known work-at-home call centers. I am referring to Alorica.
What Is Exactly is Alorica?
The name, Alorica, may not sound familiar to you—especially if you have been working from home for a while. This company is the former West at Home or more commonly known as West.
West was initially founded in Omaha, Nebraska in 1986 as a brick and mortar call center. However, during the early 2000's and with more adaptable technology, West began offering remote agents the chance to work from home.
During these many years of offering legitimate work-at-home opportunities, West emerged as a leader in the work-at-home call center community.
In 2007, West went from offering remote opportunities to independent contractors to making these individuals work-at-home employees. In 2014, West merged with Alorica.
While some of the former West clients, such as HSN and Pizza Hut stayed on when West became Alorica, others left. However, there are a few new clients such as GE Home Delivery.
Does Alorica Hire in Other Countries?
Alorica has a global presence in more than 14 countries! However, their remote jobs are most often found in the US and Canada.
Does Alorica Offer Benefits?
They do offer benefits to remote workers, but it will depend on the specific role and your location.
For example, in the US, you can qualify for health insurance, 401K, paid time off, employee discounts, and more.
If you are outside the US, this will vary. Some of their contractor roles are for workers outside the US, and these do not offer benefits usually.
What Are the Equipment Requirements to Work at Alorica?
If you’re planning to work from home for Alorica, here’s what you’ll need:
- Desktop or laptop computer (Windows 10 or higher; Mac computers usually not accepted)
- Minimum specs: Dual Core Processor, 4 GB RAM (8 GB preferred)
- High-speed internet with a wired Ethernet connection (no Wi-Fi, satellite, or mobile hotspots)
- Internet speeds of at least 10 Mbps download and 3 Mbps upload
- USB headset with a noise-canceling microphone
- Webcam (sometimes required for training)
- Quiet, dedicated workspace free of distractions
- Approved antivirus software installed (specifics provided after hiring)
Some programs may allow you to use your own equipment, while others will ship a mini-PC and headset after you complete training.
What is Training Like at Alorica?
Training at Alorica for work-from-home jobs is fully remote and paid. It usually lasts between two and six weeks, depending on the client you’re assigned to.
During this time, you’ll attend live virtual classes where you’ll learn about the company's systems, customer service techniques, and the specific products or services you'll be supporting.
Some programs are strictly classroom-based, while others may have you start taking live calls toward the end of training, a phase Alorica calls “nesting.”
Most people describe the training as fast-paced but thorough, with trainers who genuinely want to help you succeed.
What is the Pay Like at Alorica?
Pay at Alorica varies depending on the project you’re assigned to, the state you live in, and sometimes the specific client you’re supporting. In general, most remote customer service roles pay between $10 and $16 per hour.
Some specialized projects, like technical support or healthcare-related positions, may offer slightly higher starting pay.
Alorica positions are hourly, and you are usually paid biweekly by direct deposit.
In some cases, you may also be eligible for bonuses or incentives based on performance, but this depends on the specific program.
What Do Others Say About Alorica?
Currently, Alorica has a 3.1 out of 5 stars on Glassdoor.
Pros: Many employees appreciate the opportunity to work from home, flexible scheduling options, and the chance to gain experience in customer service roles. Some also mention supportive coworkers and the ability to learn new skills.
Cons: Common criticisms include low pay, high-stress environments, and limited opportunities for advancement. Employees often report micromanagement, strict performance metrics, and inadequate training. Work-life balance is another concern, with some noting inflexible break times and pressure to meet demanding targets.
Feel free to check Glassdoor yourself and read reviews to see what you think.
How Can Interested Individuals Apply to Alorica?
Go on their website and get started on the application process today. Good luck to all who apply.
Looking For Even More Legit Remote Jobs?
FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.
Most of what I see there when I check the listings pays well above minimum wage and are known companies.
The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.
There are also no ads on the site!
Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.
But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!
If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Leisa Good has worked in the corporate world as well as side hustled and operated a virtual assistant business full-time since 2006.. She wrote the eBook on that one! She is also a PFYP certified career coach and the owner of the blog, Powerfully Purposed For Success. She empowers folks 50-ish to find fun, flexible, and financially rewarding work both now and into retirement. However, this time it will be work/life on their terms.