ACD Direct is a company almost always hiring work at home call center reps. It's a flexible opportunity that makes it possible to work when you want to. However, I don't recommend that you depend on it for all your income for reasons I will outline below.
That said, it could certainly be a good side gig that you can work around anything else you do online or offline to earn money. Read on to learn all about it!
A Little About The Company
ACD Direct has been in business since 2005. From what I've gathered, they hire people to take inbound calls for nonprofits and accept pledges. You can work for them with or without being an IBO (Independent Business Owner), but they do prefer to contract with people who already are business owners.
ACD Direct Basics:
Here are a few basics on what ACD Direct is looking for in a work at home agent:
- High speed internet
- Laptop or PC
- No background noise during work hours
- Previous call center experience
- Previous work at home experience
- Land line or quality VOIP phone line with corded, noise-canceling headset
- Windows-based operating system (7 or better)
Pay: Varies depending on the client. New agents generally earn between .20 and .30 cents per talk minute, with a top-out pay of .35 per minute, and a possibility for bonuses. You are not paid unless you are on the phone. They do offer shift insurance for slower times.
Payment Method: Direct deposit to your bank account
Payment Frequency: Twice monthly
Open To: US only. They do NOT hire people living in California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, Washington and South Dakota.
ACD Direct Work at Home Review
ACD Direct is another at-home call center job. The work was seasonal, but is now available all year.
You must have previous call center experience, preferably working out of your home. ACD Direct does not tolerate background noise at all, so if you have children it would probably be best to try and schedule yourself for times when they are either asleep or at school.
You are paid per each minute of talk time, and the base rate is .23 per minute, but you can get raises for consistently good work. Most of the work you will do relates to non-profit organizations.
You take pledges from people and must be able to accurately fill in online forms with information acquired from calls. You are given a script to read from which you must stick to.
How You Get Paid at ACD Direct
To get paid, you have to send them an invoice. They will pay you twice monthly after receiving your invoice via direct deposit.
ACD Direct Background Check
ACD Direct will do a criminal background check on you before you are hired and the money for that will come out of your pocket. There are of course also fees associated with incorporating yourself as a business, but the exact amount will vary depending on your state.
We do have a list of work at home companies that don't do background checks if that's what you need.
ACD Direct Application Process
To apply, you have to fill out a form on their website and attach your resume to it. ACD Direct will contact you if they think you are a good fit for their company, and the application process proceeds from there.
You will probably have to do an interview and voice audition, and if you are hired, you get to choose from several available shifts to determine when you would like to work.
Some shifts are supposedly busier than others, and the money you make will depend greatly on call volume since you are compensated for your talk time rather than hourly.
Bottom Line On ACD Direct
According to Glassdoor reviews, it's possible to make good money during peak season. During off season, when calls are coming in slower, you may struggle to make even minimum wage.
In fact, one person stated in a Glassdoor review that they made $4 for four hours of work! But again — that was in the off season. One good thing about ACD Direct is that you can schedule yourself for shifts at any time.
The company operates 24 hours per day, 7 days a week. So, it is a flexible work at home job. However, you must work at least ten hours per pay period.
My recommendation is NOT to quit your day job (if you have one) to work for ACD Direct, nor to work here and expect it to pay all your bills long-term. I think that if you work for this company, it would be best to consider it side money or just a short-term gig with hope of earning a decent amount during their peak season.
I say this a lot, but because this is an independent contractor job, you are not guaranteed that work will always be available, nor are you guaranteed any set amount of hours per week. I recommend having other ways to earn money online and never fully depending on any independent contractor position, no matter how well it may pay in the short-term.
If you really don't think this company is for you in any way, shape, or form, you can see this list of over 100 work at home customer service jobs for tons of other options.
What Are ACD Direct's Ratings By Current & Former Workers?
They currently have a 2.7 on Glassdoor (as of December 2018). Indeed shows them slightly higher at 3.7. And for those of you who care about the Better Business Bureau, they are currently at an A+ on there.
Really Want to Work For ACD Direct?
Go here to sign up. We wish you the best of luck!
Searching For Other Work at Home Opportunities?
Here are some tips:
- Check out my e-book with a list of 150 companies that regularly hire home-based workers.
- Get a membership to FlexJobs, the most trusted job board with flexible and remote work that is guaranteed to be scam-free. Get 30 percent off a membership with promo code AFFILPROMO.
- Visit my work at home job leads page to see what companies have had work at home openings recently. We update this at minimum 5 days per week (excluding holidays).
Good luck in whatever you choose to do!