ACD Direct is a company hiring work at home call center reps. They have an IBO program where you do have to incorporate yourself in order to work there. This costs a little bit of money, and there are more details on how that works here. This is a relatively new development. Before, the incorporation was not a requirement.
Here are a few basics on how ACD Direct works.
- High speed internet
- No background noise during work hours
- Previous call center experience
- Landline or VOIP phone with headset
- Pentium III or better computer
- Internet Explorer, Microsoft Word & Excel
Pay: Varies depending on the client, anywhere between .23 and .32 cents per talk minute, possibility for bonuses. You are not paid unless you are on the phone.
Payment Method: Direct deposit to your bank account
Payment Frequency: Twice monthly
Open To: US only. They do NOT hire people living in Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, South Dakota. Utah residents who already have an existing business entity may apply.
ACD Direct Work at Home Review
ACD Direct is another at-home call center job. The work was seasonal, but is now available all year. You must have previous call center experience, preferably working out of your home. ACD Direct does not tolerate background noise at all, so if you have children it would probably be best to try and schedule yourself for times when they are either asleep or at school.
You are paid per each minute of talk time, and the base rate is .23 per minute, but you can get raises for consistently good work. Most of the work you will do relates to non-profit organizations. You take pledges from people and must be able to accurately fill in online forms with information acquired from calls. You are given a script to read from which you must stick to.
How You Get Paid at ACD Direct
To get paid, you have to send them an invoice. They will pay you twice monthly after receiving your invoice via direct deposit.
ACD Direct Background Check
ACD Direct will do a criminal background check on you before you are hired and the money for that will come out of your pocket. There are of course also fees associated with incorporating yourself as a business, but the exact amount will vary depending on your state. You have to be incorporated as a business before ACD Direct will allow you to begin taking their calls.
ACD Direct Application Process
To apply, you have to fill out a form on their website and attach your resume to it. ACD Direct will contact you if they think you are a good fit for their company, and the application process proceeds from there.
You will probably have to do an interview and voice audition, and if you are hired you get to choose from several available shifts to determine when you would like to work. Some shifts are busier than others, and the money you make will depend greatly on call volume since you are compensated for your talk time rather than hourly.
This opportunity is obviously not for everyone. Their incorporation requirements are similar to that of Arise, and many people are not so jazzed about doing that when there are other companies that don’t have that requirement.
If you really don’t think this company is for you, you can see this list of over 100 work at home customer service jobs for other options.
One good thing about ACD Direct is that you can schedule yourself for shifts at any time. They operate 24 hours per day, 7 days a week. So, it is a flexible work at home job.
Want to Work For ACD Direct?
Go here to sign up. Please comment below with your experience if you have it.