What Types of Phone Jobs Are There?
Does Phone Work Require Past Experience?
The short answer is – some do, some don’t.
Phone jobs are actually some of the easiest to get in a lot of cases because many of them don’t require any experience, and some don’t even have education requirements. But it really depends on the company.
For example, you’ll find quite a few customer service jobs in the list below that will only hire people with a year (or more) of prior experience, while others will hire almost anybody and give them a chance.
In a lot of cases, the better paying positions do require some degree of experience, so this is a field where you might want to work your way up the ladder over time, starting off with the opportunities that have the least strenuous requirements, and building up your resume to get better gigs in the future.
What Equipment Do You Usually Need To Do This Work?
Most of these companies will require that you have a headset for making and/or taking calls, so be sure to check out this list of good, affordable headsets you can buy for work from home phone jobs.
List of Over 100 Work at Home Phone Jobs
ACD Direct – Read ACD Direct Review – Virtual Call Center Agents. US only. Entry-Level. Not hiring people living in California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, and South Dakota due to state laws regarding independent contractor requirements. Very flexible scheduling! For inbound phone work, call agents may earn between $0.20 – $0.32 per talk minute depending on the project. New agents who have never contracted with ACD Direct start at $0.25/talk minute.
Afni@Home – Remote Customer Service Reps & Remote Sales Reps. US only. Three months of past experience required. Pay for customer service reps is $15/hourly plus bonuses. Sales reps earn $13.50/hourly plus unlimited commission. Afni will provide equipment if you are hired. Benefits offered.
Amazon – Read Amazon Review – Customer Service & More. Open to various US states and countries at different times. Often the positions are seasonal but occasionally you will find permanent positions listed. They tend to hire lots of people at one time and the jobs go fast after they are posted.
American Airlines – Reservation Agents. US only, usually specific to certain locations which will vary depending on their staffing needs. Entry-level. Benefits offered. Do a search in the keyword field for “home” to find the home-based job listings if posted.
Asurion – US only and limited to certain states. Some positions pay as much as $19 hourly.
Care.com – Has several different remote positions available involving the use of a phone, including occasional customer service and sales openings.
CareCentrix – Healthcare Customer Service Reps. Anywhere in the US. Minimum 1 year work experience in customer service required, as well as excellent communication skills. Pay for this position ranges $17 – $22 / hour.
Curriculum Associates – Customer Service Reps. Anywhere in the US. 2+ years of prior customer service experience is required, as well as basic Excel skills. Salesforce experience is a plus but not required. According to Glassdoor, pay might be around $23 / hour.
DISH – Customer Service Reps. Several US states. Minimum 6+ months of prior customer service and troubleshooting experience is required, as well as tech savvy. Pay typically starts around $30K / year.
DriveTime – Customer Service Reps. Texas. 3+ years of prior experience in a customer service position is required, as well as excellent communication skills. Bachelor's degree preferred but not required, pay starts at $18.50 ($19.50 with degree) / hour.
LiveExchange – Read LiveExchange Review – Hires in several different countries, including the US, UK, Canada, France, and Dominica. Work taking calls for many major companies. Fees involved for training. Not hiring in many US states due to tax laws.
Deal Dash – Regularly has openings work from home customer support reps. However, you must be based in Minneapolis, MN so you can attend frequent in-person meetings.
Design Within Reach – Customer Service Specialists. Anywhere in the US. 2+ years experience in a customer service role required, as well as excellent communication skills. According to Glassdoor, pay is usually around $49K / year.
Direct Interactions – Read Direct Interactions Review – US only. Get paid to handle calls from motorists with unpaid parking tickets, among other things. You are paid bi-weekly and will earn between $12 and $15 hourly. Benefits offered after 60 days. Both part and full time jobs are available.
Elevation Connect – Customer Service Reps. Several US states. Excellent communication skills and a speedy, wired internet connection with a Windows PC and USB headset are all required. Pay is $14 / hour.
Five Star Call Centers – Customer Support Specialists. Several US states. 1 year of prior troubleshooting or customer support experience is required, as well as 30+ WPM typing ability. Pay is $15 / hour.
Focus Answering Service – Phone Answering Reps. Anywhere in the US. 40+ WPM typing ability, strong communication skills, a great phone voice and a quiet workspace are all required. According to Glassdoor, pay is usually around $11 – $12 / hour.
Foundever – Formerly Sykes and Sitel. Hires in multiple US states and sometimes worldwide for customer experience. Pays between $12 and $15 hourly.
Go2 – Customer Service Reps. Anywhere in the US. Prior experience in a related role like customer service, customer support etc is required, as well as strong communication skills, a webcam and a headset. Payrate is unknown.
Groupon – This popular deal-a-day company frequently has work from home customer service openings. However, it is usually a location-based position. It's not always open, so you'll have to check the careers page to see when it is.
Hilton Worldwide – Read Hilton Review – This well-known hotel chain uses work from home reservation specialists, customer care coordinators, and customer experience specialists. Sometimes it is required that customer service reps must live near Dallas, TX to train onsite, but reservation reps can be located almost anywhere in the US because training for that job is done virtually.
Hotwire – Customer Engagement Specialists. Several US states. 2 years of relevant experience in customer service, technical support or similar is required, as well as tech savvy and strong communication skills. Payrate is unknown.
Hover – Customer Support Reps. Anywhere in the US. 1+ years of prior experience in a customer service position required, as well as strong problem solving skills and troubleshooting skills. Pay is described as competitive and includes benefits.
Intoxalock – Customer Service Reps. MO, NE, OH, SD, IA. They're looking for people with 1+ years of prior customer service, call center or sales experience, as well as a wired internet connection and strong computer skills. Pay is $18 – $25 / hour.
JetBlue – Hires work from home airline reservationists. You must train onsite before being allowed to work from home. Locations may vary, but many postings ask that you are based in Utah.
Packlane – Customer Service Managers. Anywhere in the US. 2 years of Customer Service Management experience required, as well as great communication and leadership skills. Pay for this position is unknown.
Paycor – Customer Service Advocates. Anywhere in the US. Bachelor's degree or 4 years of relevant work experience required. Minimum 1 year of prior customer service experience via phone is a must. According to Glassdoor, pay is usually around $21 / hour.
Sikich – Client Services Reps. Anywhere in the US. 1+ years of customer service experience working with remote client required, as well as MS Office proficiency and strong communication skills. Payrate is unknown, but it does say that they provide full benefits.
Stericycle – Customer Service Reps. Oregon. High school diploma or equivalent is required, as well as excellent communication skills and customer service skills. According to Glassdoor, pay is usually around $16 / hour + benefits.
Sutherland – Hiring customer service, sales, and technical support representatives in 48 states. Paid training, employee benefits, and career growth opportunities exist.
TaxJar – Customer Experience Specialists. Anywhere in the US. Strong written/verbal communication skills and basic computer proficiency (MS Office, etc) required, prior sales experience is a plus. Salary is unknown.
Ver-A-Fast – US only, except for CA, CO, CT, MA, NV, NY, OR, WA, WI. Pay varies. You are contacting people who have subscribed to newspapers to find out how satisfied they are with services. Also some sales/upselling. Must commit to working at least 10 hours a week. Independent contractor work.
VIPdesk Connect – Read VIPdesk Connect Review – Regularly hiring customer support agents for various brands. Jobs generally for people based in the US, specific states. Most positions pay at least $15 hourly.
Vontier – Customer Service Reps. EST & CST. Prior customer service experience is required, as well as basic MS Office skills and great communication skills. Payrate for this position is unknown.
Wine.com – Customer Service Reps. NY, CO, OH, NJ, TX, OR, FL, CA, CO. This is an entry level position, therefore the only core requirements are a great phone presence and strong customer service abilities. MS Office proficiency is a plus, but not required. According to Glassdoor, pay might be around $37K / year.
Webstaurant Store – Customer Solutions Specialists. KY, OH, TN, WV, WI. Only requirements are great communication skills and a speedy, wired internet connection. Degree preferred but not required. You'll also need a physical address for your equipment (provided by company) to be delivered, no P.O. Box. Pay is $25 / hour.
Weight Watchers – Customer Service Reps. TX, FL, AZ, GA, NC, NY, CO, IH, MO. Excellent customer service skills, impeccable grammar and access to a speedy internet connection are all required. According to Glassdoor, pay usually ranges $13 – $15 / hour.
The Womb Sauna – A company that provides a mobile service offering ancient herbal steam medication to women who need it. Their careers page occasionally has work from home positions listed for customer retention and also virtual admin assistants.
World Travel Holdings – Read World Travel Holdings Review – As a virtual agent at World Travel Holdings you will primarily handle inbound calls from the customers of World Travel Holdings's company owned and partner labeled brands. They do provide equipment.
We find tons of jobs in the customer service industry that are remote, and we add these to our weekly newsletter as we find them. Be sure to get on our list (it's free) if you aren't already so you won't miss anything beyond what's on this list!
Telemarketing, Sales, Lead Generation:
A Better Call – Requires 2 years experience in business to business appointment setting. Compensation is base plus bonus.
Advise Tech – Only work 2 to 6 hours per week. They prefer to hire retirees or college students.
Windy City Call Center – Work from home lead generation for education. Hires in various US states. Pay starts at $11 hourly.
Brighten Communications – Read Brighten Communications Review – Business to business telemarketing. Earn up to $21 per hour while working from home. It is required that you have at least one year of past experience.
eTutor World – Hires remote sales associates to work from home anywhere in the US.
Generation Sales Group – Cold calling. You earn $12 hourly. No land line is needed.
Grindstone – $12 an hour, no weekend work. Three years of past experience is required.
Happy Conversations – Occasionally hiring outbound sales reps to work at home in different states. Outbound calling, but not focused on cold calling or sales.
I Dial U – Read I Dial U Review – Regularly hiring work at home customer service agents. They are open worldwide, although most of their projects must be handled by US-based workers. Pays by direct deposit twice monthly. Income will vary depending on the project you are assigned to.
Intelliverse – Hires outbound phone sales associates. Pays $10 to $14 hourly plus commission. Requires two years past sales experience.
MarketLinc – Phone sales position. You can work as an employee or IC. Employees receive base pay plus commission while IC's receive solely commission. Open to Canada.
Sales Fish – Requires 5 years inside sales experience calling on B2B customers. Must agree to work 25 hours per week.
Sales Roads – The appointment setter & lead generation positions are work from home independent contractor opportunities where you can schedule flexible hours and work out of your home office. Full-time, flexible scheduling, and paid holidays offered.
Synergy Solutions – Inbound and outbound customer support calling, also some sales and political calling.
TeleReach – Only hiring in certain states. Part-time or full-time. Must have at least one year of verifiable telemarketing experience.
The Appointment Biz – Make outbound appointment calls. Must have at least five years of past experience. Note: this company doesn't seem to hire very often and they appear to be a fairly small operation, so it might be tough to get on here. As of 12/27/20 they didn't seem to have any positions available.
Think Direct – Hires home agent sales associates for incoming calls regarding magazine subscriptions.
Looking for only sales jobs that pay base plus commission? Here's a list.
Teleperformance – Read Teleperformance Review – Take inbound calls from customers needing technical computer support from the comforts of your home. It is preferred that you've had at least six months prior customer service experience. Background check & drug screen required.
Teletech – Read Teletech Review – Customer support phone work and tech support openings available in select locations from home worldwide. You can use land line or Voip as long as Voip isn't connected through the internet.
Miscellaneous Phone Work:
Customer Service Review – Seeking individuals who can evaluate customer service representatives' performance. Prior customer service, call monitoring, or mystery shopping experience preferred. They prefer applicants that live within 15 miles of Berwyn, PA.
ICF – Survey Interviewers. Georgia. This position appears to be entry level, therefore the only requirements are strong communication skills and data entry skills. Prior call center experience is preferred but not required. Pay is $13 / hour.
EXL – Hires work at home phone insurance auditors. Must have some experience and a related degree.
Next Wave Advocacy – Read NextWave Review – Conducting interviews over the phone. Outbound calling.
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Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 13 years. Her findings are published weekly here at Real Ways to Earn.