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You are here: Home / Phone Jobs / Amazon Jobs From Home In The Customer Service Department

Amazon Jobs From Home In The Customer Service Department

Published October 20, 2013 By Anna T. This post may contain affiliate links. Regardless, I only recommend sites I've researched and/or used and trust.

Looking to work at home a reputable company that everyone is familiar with? You can often find Amazon jobs from home open in the customer service department.

A while back I wrote a post with a rundown of all the various work from home opportunities Amazon has to offer kind of summing them all up, but I've never done a full review of this particular position.

Note that the customer service positions are usually location-based even though the job — including training — is done entirely from home. I've read that some people are required to attend an in-person orientation after being hired, so that would explain why your location would matter.

The states I see Amazon advertising for workers varies greatly, but it has reached a point where many states are included and it's not as limited as it was before.

What Amazon Jobs From Home Involve

As a customer service rep, you are pretty much helping people who call in via phone or make contact through chat and email with their various customer concerns. However, this is very much a phone position because the job posting states that the majority of people call in. These are typically inbound calls.

Pay Information

They don't list the pay on their job postings anymore. In the past it was usually $10 an hour or more with possibilities for bonuses. According to Glassdoor reviews, the rate seems to range from $10 to $16 hourly.

Someone mentioned in the comments below that your first payment will be via check and after that you can get direct deposit, paid bi-weekly.

Related: See more work at home jobs paying $10 or more an hour

Benefits

Because these are employee positions, you will also qualify for some benefits that would include paid time off and an employee discount. Also, there is not much waiting period for the benefits to kick in. Apparently they start soon after you begin working.

I can see from their career benefits page that they do additionally offer 401K and health insurance, but I can't confirm if this applies to all the positions.

Tech Requirements

The list below comes directly from the job posting at Amazon and gives a rundown of what you need in addition to a PC with high speed internet, an analog phone line, and quiet work space:

  • Windows 7 or Windows 8
  • 64-bit Operating System
  • Windows Auto Update
  • Antivirus Software
  • Firewall Activated
  • 5 MB/second or higher download speed Ethernet connection

Qualifications

Amazon wants people who have at least a year of prior customer service experience as well as a high school diploma. You will also have to pass a background check. It does not appear that Amazon makes you submit to a credit check, just the background check.

Schedule Flexibility

Even though you do have a schedule to stick to, Amazon promises that they are flexible and mention that you can sometimes do shift swaps when you need to. They will also try to let you build a schedule that works best for you while also meeting their needs.

This job may require a lot of hours — even for part time work from home, you sometimes have to put in close to 40 hours per week when things are busy.

They do have both full and part time options available on occasion. You should expect to work at least one weekend day fairly regularly.

Training

The training is done from home via a conference call. It can take several weeks to complete and you are paid for it.

Feedback

I've scoured the forums looking for Amazon work from home reviews. I've seen a handful of people at Work Place Like Home claiming to have the job, and I found someone at BabyCenter that mentioned something about it. But the feedback is good!

Here are some direct quotes:

From Work Place Like Home (posted in 2012):

I can say, it is a nice one for sure, I work for them. The only states they hire for work at home (at this point) are Kentucky, Washington, Oregon, Kansas, one of the Dakotas, Delaware, New York and West Virginia. Currently KY is the only one with actual open positions. They are hiring full and part time. If you go to their website, at the bottom you'll see “careers” just put “work at home” in the search box.

The people are fantastic, training is great, benefits start right away and are really good.

From Baby Center (posted Sept. 2013):

I work from home for Amazon. I started in October 2011 and have been promoted 4 times and I love my job. I'm very lucky. The insurance is amazing as well. The day I started was the day my insurance kicked in.

I would also suggest browsing the reviews on Glassdoor.

Getting Started

I can't find much information on the application process. I did read that even if they are not hiring right now, you can still send your resume their way.

Indeed is good to check for the work from home Amazon jobs, or you can search Amazon directly for them.

Note that sometimes there are some discrepancies between the two boards … for example, right now I see the jobs listed on Indeed and they will take you straight to the Amazon application page, but if you search Amazon for the jobs, you will see it says they are no longer posted.

Even though this position is not posted all the time, it may definitely be one to keep tabs on. People who are lucky enough to land the job seem to really love it.

Looking for more work at home phone jobs?

If so, you could try FlexJobs, a site I personally use and trust. They post hundreds of new remote and flexible jobs every week across every category you can think of, and they are one of the only sites that can guarantee their leads to be scam-free.

It's $14.95 a month to gain access to the company names in their listings, and there is no obligation to keep your membership after one month if it doesn't prove helpful for you.

Want 30 percent off? You can use promo code AFFILPROMO at check out to save some on your membership.

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Last Updated: November 30, 2020 Filed Under: Company Reviews, Phone Jobs

Reader Interactions

Comments

  1. Ray says

    October 14, 2015 at 3:11 pm

    Hello everyone , I just received a job offer for the at home seasonal job , my main concern is do we really have to go to a amazon I9 office just to file a I9 form , most other jobs it was emailed in .. I am concerned about this because my commute is my downfall and why i work from home . I am in NC and never heard of this office filing thing . what happens if they do not have a office near me ? hate to lose a job with a huge company over this , any information be highly appreciated .

    Thanks

    • Really says

      October 19, 2015 at 1:56 am

      You have to go to an i9 office, but it’s not necessarily an Amazon office. I went to a third party location–even though there are Amazon offices in my city. Took about 10 minutes, max.

      • Ray says

        October 19, 2015 at 9:04 am

        Thanks Really ,
        I just received the forms it says just have to take to any notary . phew tg

        • Ray says

          October 19, 2015 at 12:56 pm

          This is getting crazy what this company has us do , they ended up sending me a email saying i have to go to a 3rd party place for a I9 form , are they for real , 50 miles away for a form that takes 2 minutes , I have worked for converges , Sutherland and Microsoft and teleflora and never ever had to do this , whats wrong they don’t trust a notary { we have to do both } I don’t drive ..this is why i work from home !! just wish I was 67 so i can tell them all were to go ,anyways wanted to let everyone know , you do have to do all this fussy around for 3 months work pft .

          • jeff says

            October 19, 2015 at 1:13 pm

            yeah but you get paid $140 to got to that office for ten minutes… kinda worth it

          • Ray says

            October 19, 2015 at 1:21 pm

            really I didn’t see that listed anywhere ?

          • jeff says

            October 19, 2015 at 1:22 pm

            yup you get it on your first paycheck

  2. tracy hartsfield says

    September 21, 2015 at 7:53 pm

    I got just hired as a CSA at home rep in TN! I’m excited to start. I can’t wait to get my headset and token.

    • Sherry says

      October 6, 2015 at 7:40 pm

      Me too 🙂 I’m also in TN so and I’m excited to get more information and started!

    • Tina M. Moody says

      February 6, 2016 at 3:53 pm

      Dear Ms. Hartsfield,

      I am looking for work-at-home employment for a second income to add to my position with the school board in Dyersburg, TN where I live. I believe it would be a more cost effective and flexible situation for me than what is available here. I noticed your post which was on my birthday and would like to know if you did, in fact, start working for Amazon and, if so, what you have to say about your experience. Has it been positive for you and would you advise others to persue it? I would be very appreciative for your time to respond to me.

      Warmly,

      Tina Moody

  3. Dee says

    August 29, 2015 at 7:11 pm

    I was hired yesterday (8/28). I have to go into the office to complete my I9 in which I scheduled my own appt. But in the email I received it says the new hire orientation starts 9/20 at 7am pdt. I’m in FL, so for me it will start at 10am. The actual start date for training is 9/28 for 2 weeks M-F 8 hrs a day. I didn’t get to choose a schedule. The schedule they sent to me was Mon Tues Fri & Sat 4am-3:30p pdt. Which is 7am – 6:30p est my time. I hope this information helps & good luck.

    • jeff says

      September 2, 2015 at 1:16 pm

      I live in FL as well my times were 630 6 same days. and i did i9 at usf in Tampa

      • Troy says

        September 2, 2015 at 3:41 pm

        what did you have to do when you went to USF how long was the process.

    • Nicole says

      September 8, 2015 at 2:17 pm

      where did you go to apply for the work at home position I found it yesterday ant cant find it today!

  4. Lee says

    August 14, 2015 at 8:01 am

    I just received a job offer today but the recruiter forgot to tell me the training start date and the production start date. If any of you were just recently hired and have received it already could you please let me know. Thanks

  5. diana8834@yahoo.com says

    June 26, 2015 at 2:30 pm

    I have watched their site over the years wishing for a work at home job to show up, I never seem to catch them??? am I not checking the right place? I go to the amazon web site scroll all the way down to “careers” click on it then in the search I type “work at home” nothing ever comes up.

  6. brin says

    December 5, 2014 at 12:47 am

    Hey I work there also work from home… I have no friends on chat, in training also

  7. Robert says

    November 24, 2014 at 10:58 am

    I am just wondering does anyone know if after the holiday if you are brought in as a regular employee is the pay the same or does it go up?

  8. Thuya says

    November 23, 2014 at 1:20 am

    I start training on November 24th . I’m just curious as to how it goes. My hours (for training) is 2pm-11pm. since It’s not actual production work and I have until the end of the week to have my phone on is it possible I can use train away from my set up workstation at home…. meaning I had wanted to go out of town for 2 days for thnkgvg… do you think it would possible to train away from home (but with my computer and internet connection handy)?

    • Valencia says

      November 23, 2014 at 8:44 am

      Thuya,

      In the webEx Q&A session, alot of people asked that same question about going out of town. They told us no, we can’t because we can only do the job at our home location. But we are off on thanksgiving (for the training) though. Best of luck!

    • Kimberly says

      November 23, 2014 at 7:48 pm

      Most of us have a schedule that includes Thursday……and Friday….and Saturday….LOL…this is a seasonal job and the reason they hire US…partly so the regular employees, etc. have some flexibility…..The phone is your home phone and the only one you can use.

  9. Sheryl says

    November 20, 2014 at 2:56 am

    Background check was finally cleared. I’m so excited! My email states that HR will contact me before the end of the week, prior to my New Hire Orientation. I received my Gemalto token last week, so I guess the phone/headset is next to come. My interview took place several weeks ago and I was hired on-the-spot contingent upon successful background check (that’s what took the longest). But, the interviewer had asked me why I wanted to work for Amazon.com. I said “Oh my gosh – because it’s AMAZON.COM.” What an honor to be employed by such a Leader in today’s world! I am very, very excited. I know this is a seasonal position, so does anyone have any tips on how to better my chances of staying on with Amazon.com after the holidays? Thanks! And, Congrats to us all!!

    • Valencia says

      November 20, 2014 at 7:07 am

      Sheryl,
      As I am looking thru everything in orientation, it seems the best thing is to have great attendance in order to be successful and possibly become a permanent candidate. And of course, provide excellent customer service. Congrats!!!

      • sheryl says

        November 20, 2014 at 6:19 pm

        Thank you so much.

    • Briana says

      August 31, 2015 at 10:08 pm

      Hi. I know that this reply is late but how long did it take for your background to clear. i am waiting for my background check to clear

  10. Carolyn says

    November 15, 2014 at 2:06 am

    Two weeks of training, then you go to production. If after that, they want you to train for something else, they will assign additional training. Just make sure you pay attention in class. It goes fast. Trainers are great!!

  11. Robert says

    November 14, 2014 at 12:26 pm

    I am starting the class trianing on 11/17 whoever is in that class are you ready to provide awesome customer service for Amazon! 🙂

    • Donnisha says

      November 16, 2014 at 7:11 pm

      im ready!!!!!!!!!!!!!so excited i got all my stuff set up and everything.

  12. Tammy says

    November 14, 2014 at 11:31 am

    I start training on 11/24. I am seeing so may positive things about this great company!! Excited to start the process. Is anyone else starting on that day? Does anyone know how many weeks/days the training is for Seasonal Customer Service? Thanks so much and enjoy your day!!

    • Tina says

      November 17, 2014 at 11:57 am

      I start training that day too, Tammy! I’ve read the training times vary. Good Luck!

  13. Simone says

    November 12, 2014 at 6:21 pm

    Did anyone have to go to their office to submit an I9 form?

    • Carolyn says

      November 13, 2014 at 11:00 am

      I didn’t, but I live over a hundred miles from one of their offices. If you are close to them, then it makes sense. It only takes about 10 minutes. I wish I would have been able to. I went 60 something miles away and it was the first time the girl had ever done one. Took me over an hour. She had never used the application before, so was reading everything and getting interrupted all the time. I’ve done them before and just in and out.

  14. Carolyn says

    November 11, 2014 at 6:33 pm

    You are done for the week as soon as you get everything they instruct you to do done. So if it takes you 2 hours then you are done. It just depends on if you are having computer problems or application problems. I didn’t have any problems, so was done in a few hours after the orientation (maybe sooner). I didn’t time it, I just know it didn’t take long and the pay was for way more time than it took.

    • Simone says

      November 12, 2014 at 6:34 pm

      Did you have to submit an I9 form to their office?

  15. Valencia says

    November 11, 2014 at 1:51 pm

    Carolyn thanks for sharing, This helps so much I have to prepare my kids! I too am trying my best to prepare. So the whole first week is just an hour long each day? Thanks so much.

  16. Carolyn says

    November 11, 2014 at 1:10 pm

    Your first week will be a one hour orientation and they will give you “homework”. Just some basic stuff to do online. It doesn’t take very long but you have till Saturday to get it done. You will get paid for this. They will send you a Gemalto token in the mail. It’s just a small fob that gives a number you have to enter when signing into training or work. The following week they will send a headset/telephone (all one piece). Orientation is one week and training starts the next. They will send you emails on what to do and when.

  17. Tina says

    November 11, 2014 at 9:58 am

    So, I was offered the job Friday, contingent on the background check of course. My start date is next Monday. Could anyone tell me what to expect to happen next from experience? Matt said some emails would come through then a shipment of equipment. What kind of equipment do they send? Also, I wasn’t told anything about an Orientation, is that before the start date or part of training?

    Thanks for any info. Just want to be prepared.

    Good Luck Everyone!

  18. Carolyn says

    November 11, 2014 at 8:33 am

    Your lunch depends on how many hours you are working. I start production next week and work 10 hour days, so I get two 45 minute “lunch” breaks and two 15 minute breaks. These are already figured into your schedule, it will show when your breaks are. Yes, your schedule is locked in. But it never hurts to ask once you are into training. I know they ask about people that were part-time taking more hours and would work with them.

    As for pay, your first check will all depend on when your orientation week is. The next pay day is 21st, so if you are doing orientation and some pre-training this week, you will get paid for it next week. If next week is your orientation, then you won’t get paid till the 5th. It all depends on what pay week you start in.

    Good Luck everyone

    • Valencia says

      November 11, 2014 at 8:46 am

      Thank you Carolyn! That really helps. And you’re right it never hurts to ask, so I am going to ask when I get my training next week!

  19. Valencia says

    November 11, 2014 at 7:22 am

    Hey guys! You were right. . I finally got the welcome email yesterday! Now I’m just curious to know if anyone knows anything about schedule changes. I picked a night schedule 12:30pm-9:30pm pst; but I may need to change that to a day shift. I emailed and asked about it but was told once you choose your locked in. But I was hoping once in production there would be an option to change. Also do we get an hour for lunch? how are lunch hours assigned does it vary every day or a set lunch hour? If anyone knows that would be awesome. I’m trying to figure out how to make this schedule work out. Thanks in advance!

  20. juanita says

    November 10, 2014 at 8:20 pm

    I had my 1st phone interview today and going to have another tomorrow morning… is that a good thing or not and how do we get paid i saw where some one but bi weekly put is it in a check or direct deposit

    • Valencia says

      November 11, 2014 at 7:25 am

      Juanita,

      Having a 2nd interview is a great sign! During my 2nd interview is when I was offered the job and chose a schedule. I don’t know anything about the pay though. May all go well with you today!

    • Maria says

      November 11, 2014 at 7:30 am

      First payment is by check…then direct deposit. First check will come three weeks after start date. You get paid a block amount for your first week of training and then full pay for the remaining weeks training. After training is done, we get paid bi-weekly. 🙂

  21. Carolyn says

    November 8, 2014 at 11:01 pm

    You won’t receive your phone/headset until the week of training. The token comes one week and the phone/headset the next. Both of mine were a day late. So don’t worry. I also didn’t receive the letter from recruiter and got worried. I did send an emal to vcc and received an answer several days later. They are just hiring so many at this time and are behind on emails and paperwork. It all works out in the end though. You get paid for some hours during the week of orientation. We can’t say exactly what, but it’s more hours than it takes to get the stuff done. I was very happy with it.

    Best of luck to everyone. Trainers are great.

    • Valencia says

      November 8, 2014 at 11:22 pm

      Thanks so much for sharing Carolyn! Your info helps ease my concerns. I am so happy to have found this site. Everyone is so awesome to be helping each other out! Best regards for everyone!

    • Tina says

      November 11, 2014 at 10:00 am

      I missed this post before I posted mine. Thanks, Carolyn….. this helps me to not worry as well!

  22. Shay Shuey says

    November 8, 2014 at 3:45 am

    Curious if anyone with previous DUI passed the background check?

  23. Susan says

    November 7, 2014 at 12:35 pm

    Hello Again,

    I have completed the orientation & IT set up process and am curious if anyone who was hired was informed of what we are paid for the IT set up & orientation week? (I am not getting a straight forward response, only “approximately” answers.) I start the actual training on Monday, 11/10, which is scheduled for 40 hours. Thanks in advance for any info shared & good luck to all!

    PS I began receiving spam/phishing scams re: work from home opportunities since sharing my e-mail here in an earlier post–BEWARE, there are scam artists trolling this site.

    • Anna says

      November 7, 2014 at 2:00 pm

      Thanks for letting me know about the emails. I’m going to go through and delete everyone’s email addresses that have been left inside comments. Don’t want anyone getting those kinds of messages as a result of having posted emails here.

      Maybe a better way for you guys to communicate privately would be via Facebook — if any of you use it? Just an idea. And if you any of you have memberships at the big work from home forums (WAHM or Work Place Like Home) you could maybe leave your handle for those sites and private message that way.

      I have thought before about building a forum into the site. That would make it possible to private message here.

      • Susan says

        November 7, 2014 at 5:46 pm

        Thanks, Anna! I was looking for a way to remove my personal e-mail from the comment, or delete the comment altogether, but was unsuccessful. I would be happy to communicate privately via Facebook or a private forum on this site. It is unfortunate that there are so many trolls on the Internet looking to scam people. Thanks again!

  24. Brandy says

    November 7, 2014 at 11:29 am

    Thank you. Good Luck to everyone.

  25. Brandy says

    November 6, 2014 at 7:49 pm

    Hello Everyone,
    Congratulations to all!! How exciting. I had my interview Monday, Nov. 3 and was hired contingent on my background check. I was suppose to receive an email that night but I never got it. I was told by the recruiting manager that if I had any questions to contact vcc recruiting. They haven’t replied. I have tried to call the contact number on amazon.com but no one is willing to help and they don’t seem to have any info to give me. I was suppose to have orientation Monday, Nov. 10 with a training start date of Nov. 17. I don’t know what else to do. Does anyone have any suggestions or a specific number I could call. Please help.

    • Maria says

      November 7, 2014 at 7:09 am

      Try 202 226 1000 customer service. I haven’t used this number before but someone on a FB looking for employment group posted it. All the best, I hope you get through to someone who can help!

  26. Tina says

    November 6, 2014 at 4:20 pm

    I just got done with my 1st phone interview. I will speak with the recruiter Matt tomorrow and told I would be offered a position then. I hope so. I did ask about pay just because alot of you forgot. Employees are paid bi-weekly. Just thought I would let you all know.

    • Maria says

      November 6, 2014 at 9:48 pm

      Good luck Tina! Thanks for checking on the pay schedule!

  27. Robert says

    November 4, 2014 at 11:16 pm

    Kimberly I sent you a email if you can let me know matts full name and email I will followup with him on this. Thanks for your help.

  28. Robert says

    November 4, 2014 at 9:59 pm

    I was hired on 10/31/14 and I spoke to a Matt in HR who told me I would receive a email with the next steps. I still have not received the email and I know training starts soon. For anyone who was hired for this role is this normal that I still have not received the email yet. Also does anyone have a email for someone in HR that handles the work from home role. I want to email them to ensure I get the next steps email. Thanks for your help.

    • Kimberly says

      November 4, 2014 at 10:04 pm

      LOL…sorry!!! This is COMPLETELY normal in my experience. Matt didn’t email me back and I had to email VCC several times before Matt emailed me back. The only reason Matt did email me back is because I called the helpdesk at the bottom of amazon.com and pushed the employees (new) selection on the phone. They emailed him directly and he contacted me immediately.

      • Robert says

        November 4, 2014 at 10:15 pm

        Do you remeber Matts last name. I wrote it down when I spoke to him and now cant find it. I know they will want to know who I spoke with there full name. You can email me his name at ******.

        admin note – email address deleted for your protection.

        • Amall Love says

          November 5, 2014 at 2:55 pm

          Help desk
          Would not help me cause I need full name,Matt also interview me but I forget his last name.so anyone know please do share.

      • Valencia says

        November 7, 2014 at 10:36 am

        Hi everyone! I am getting really worried. I had my interviews this past Tuesday and was I was hired!.. (but of course I have to wait on my background check)… Since then I have been emailing the vcc link and I get no response. The hiring manager I talked to was Nick, and he said I would start on 11/17. I am trying to reach him to ask when would I actually have orientation. Does anyone know how this works? And, Kimberly what number did you dial to get the hr manager to call you back? I am so confused if anyone can help me I will greatly greatly appreciate it. I am so thankful to have stumbled across this site!

        • Valencia says

          November 7, 2014 at 10:46 am

          O guys my email is ****** if anyone has details to help me out. I really need this job, it’s been a rough year… I’m hoping this will go smoothly for me.

          admin note – email address deleted for your protection.

        • Maria says

          November 7, 2014 at 10:58 am

          Hi Valencia! I was the same way, worried all the way, but I still got emails and deliveries when they were due. I want to say not to worry, but I understand the frustration. I start training on the 10th and I got my gemalto token delivered today, still waiting on the phone but I am confident that it will get here. I posted a number earlier in this chat…try calling that. Good luck!

          • Valencia says

            November 7, 2014 at 6:05 pm

            Thank you so much Maria! I guess I will calm down and relax…afterall it was just barely Tuesday. So I will wonder if I don’t hear anything by next week.

          • Maria says

            November 7, 2014 at 6:11 pm

            Wish you all the best!

  29. Sheri says

    November 4, 2014 at 9:49 am

    Hello,
    I wanted to know how long orientation is, what was covered, and what was required of you. Sorry I asked so much just curious about the details. I have the same training for week of 11/10 and start date of 11/17. Also do you know if the training time is flexible or is it only offered at the set time. Any information is definitley helpful

    • Carolyn says

      November 4, 2014 at 11:37 pm

      Your training is set, it goes by the shift you will work after training. And email should be sent to you with all the details. The orientation is an hour I believe and then you have paperwork to complete over the next several days. As long as you get it done by Saturday, you are good. Or that is how ours was.

      • Sheri says

        November 9, 2014 at 8:48 pm

        Thank you Carolyn! So just so that I understand my training will be during my production hours?

  30. Maria says

    November 3, 2014 at 10:20 pm

    Passed the background check. It took 16 days to come back!!!! Official start date November 10th.

  31. Maria says

    November 3, 2014 at 10:18 pm

    vccrecruiting@amazon.com

  32. Laquita says

    November 3, 2014 at 4:26 pm

    Hey guys I had an interview 4days ago. I have an Laptop and did not have an external monitor. So he told me to purchase one and than email: VCC.recruiting @amazon.com when I have one. Well I went bout an monitor the day before yesterday. And now my email to that address is come ng back as invalid. Can anyone help me get in touch with them? Please I really need this seasonal job, and I was on a roll for a minute. Thx

    • Carolyn says

      November 4, 2014 at 3:46 am

      vccrecruiting@amazon.com there is no period after vcc

    • Amall Love says

      November 4, 2014 at 5:46 am

      not sure if you have a typo,but this is the correct email format vccrecruiting (at) amazon (dot) com. they can be very slow in the application process,so might take some days for you to get a response out of them.I did my interview 3 weeks ago i was not told if i get the job or not.I sent emails but never heard anything.I hope you have some sucess with them…good luck!

    • christinehibbs says

      November 9, 2014 at 9:52 pm

      I have my phone interview tomorrow. I do not have an external monitor either. However are we able to hook our laptop to outR tv and use that as a monitor?

  33. Amall Love says

    October 30, 2014 at 9:54 pm

    hello everyone!
    I am hoping i will be able to get some feedbacks/answers.I applied for the Amazon work from home customer service associate job September 11,2014.The early stage of the process was going so smoothly,i was getting quick response and then now no response.anyhow,i did all the assessment and passed.I was told they would contact me in 2 weeks to setup for an interview.after numerous emails after 4 weeks i finally got an interview date.so i had 2 interviews (October 17 & 18).My first interview went well,just the basic about work from home experience and my computer.My second interview i didn’t think went well,i am not good at interview at all.the interview told me that before he can make a decision he will have to interview all candidates and the chosen ones they will reach out to.stupid me didn’t ask how i can contact him or how long it takes or how they tell ppl they are hire.

    so now i am in a standstill spot,i have no clue whats going on.i sent emails and got no response.i just wanted to know if they send out rejection notice?anyone here that already went through the interview process,were you hire on spot?is it normal to wait?any information would be helpful.thank you!

    • Kimberly McGeorge says

      October 31, 2014 at 9:12 am

      I only had one interview and was hired on the spot. The second call was really just to set up details. I think their hiring is done for the season.Call the number on the bottom of the Amazon site. There is a help desk or call Amazon customer service about this. They will direct you to who you should email or talk to.(I don’t know for sure the hiring is done, but they have removed all the places to apply for the job that I know of). Make a note to reapply in August/September/October of next year.

      • Amall Love says

        November 3, 2014 at 4:52 pm

        thanks for your feedback,i have send them another email to the email that they always message me from,but still no response.anyway am moving forward now.so next year i will apply if am still interested in working with them.

  34. CarolynO49 says

    October 28, 2014 at 5:57 pm

    They usually send out an email. But I didn’t get one, so the day before they said they had to have it back by, I sent an email to VCC and got a reply back.

    • Maria says

      October 28, 2014 at 5:58 pm

      Thanks Carolyn, I will email them now 🙂

  35. Maria says

    October 28, 2014 at 5:47 pm

    Hi there. How did you know that you’d passed the background check? My offer was contingent upon that…..

    • Kimberly says

      October 28, 2014 at 7:38 pm

      They will send you an email that you passed the background check. If you don’t get an email, email your recruiter or the other address.

      • Maria says

        October 28, 2014 at 7:41 pm

        Thanks Kimberly. I emailed VCC will also email my recruiter. Appreciate you!

        • Kimberly says

          October 28, 2014 at 7:45 pm

          No problem…they seem crazy busy right now….some of the response time has been slow…I wouldn’t worry…

          • Maria says

            October 28, 2014 at 7:46 pm

            Thank you.

          • Maria says

            October 29, 2014 at 8:07 am

            Hi there! They got back to me…still being processed so I’ve missed the cut off date for a November 3rd start…now its November 10th.

          • Kimberly says

            October 29, 2014 at 9:14 pm

            Congrats!!! Let us know how it goes.

          • Maria says

            October 30, 2014 at 3:09 pm

            Will do!

  36. Lacy says

    October 28, 2014 at 3:55 pm

    Can anyone tell me how the over the phone interview was? I have one tomorrow and what shifts do they offer ? Thanks !

    • CarolynO49 says

      October 28, 2014 at 5:54 pm

      My phone interview was pretty basic. Ask about computer and set up. Ask me to explain a time I had an upset customers, how I handled it and what the outcome was. Ask about previous customer service experience, etc. The shifts depend on what is already taken. I was offered full or part-time, I took the full time because of not knowing how long it will last. If I get lucky and stay on after the holidays, I’m hoping to go part-time. Full-time is 10 hours, 4 days a week. I had a choice of morning start time or afternoon.

      • Lacylacy says

        October 28, 2014 at 6:06 pm

        Thanks for the information! I have never worked for a call center but I have all been in customer service and I’m good with a computer but I don’t know a lot about how to work a call center . Is it just basic computer knowledge or is it advanced ? Thanks in advance

        • Kimberly says

          October 28, 2014 at 7:39 pm

          We aren’t sure yet, there was some mention of technical knowledge (which I don’t have) so we will have to wait and see.

  37. Laquita says

    October 28, 2014 at 3:53 pm

    Hey Guys, I just read thru the comments and just wondering how it is going? For the those of you who have started the training. Did you ever find out about the paychecks? I just received the assessment test today and completed it a.s.a.p. . So I am waiting for a reply now. Thanks in Advance!

    • Kimberly says

      October 28, 2014 at 7:40 pm

      In training they told me we get paid three weeks after we start. So your pay will always be three weeks behind.

      • Laquita says

        October 30, 2014 at 6:44 pm

        Thanks! Good to know!

  38. leah stokes says

    October 26, 2014 at 8:30 pm

    Where do you apply for a job?

    • CarolynO49 says

      October 27, 2014 at 11:50 pm

      ttps://amazon.taleo.net/careersection/nacs_external/jobdetail.ftl

      • CarolynO49 says

        October 27, 2014 at 11:51 pm

        there should be an h in front of the ttps://. Sorry

      • Kimberly says

        October 28, 2014 at 7:37 pm

        Doesn’t this say the job is no longer available?

  39. CarolynO49 says

    October 23, 2014 at 5:59 pm

    I attended the Q & A today. Really wasn’t much to it, although it lasted over an hour. But that was because people kept talking over each other and interrupting. Stated we would get information about Monday (orientation) by 5 pm Pacific time today and our training schedules. I’ve received mine and they had my training down wrong. I sent an email and it was answered quickly, it was wrong and they corrected it. You do have to have a web cam for HR to check ID and also will be used by supervisors for one on ones, and for group chats. It won’t be used with customers.

    • Kimberly says

      October 23, 2014 at 9:41 pm

      It seems they would have done quite a few of these and would have muted everyone and raised hands.

      • CarolynO49 says

        October 23, 2014 at 10:46 pm

        You would think. When he finally said for people to raise hand, some people said they weren’t online, just on phone, so people kept butting in. But it’s the same thing with muting phones when not talking, people don’t and you hear all kinds of background noise.

        • Maria says

          October 24, 2014 at 2:14 pm

          Thanks for the insight! Sounds like a work in progress…..

  40. Gena says

    October 22, 2014 at 9:17 pm

    How long after you filled out the application did it take before they called for an interview? I am in TN and have applied for the WAH CSR position. Just curious on how long the process takes from beginning to end?

    • Kimberly says

      October 22, 2014 at 9:42 pm

      They sent an assessment which you need to pass before you get an LIVE interview. They will let you know pretty quick right now as they are ACTIVELY hiring….recruiting and training.

    • Maria says

      October 22, 2014 at 10:09 pm

      Mine took eleven days from applying to acceptance.

      • Gena says

        October 28, 2014 at 11:23 am

        Thanks Kimberly and Maria. I had my interview today. I was told my background will be back 11/3, orientation 11/10 and training the following week 11/17 for approximately 4 weeks. One more question, how long is orientation? I have a dr. appt the eve of orientation but may move it depending on the length of orientation.

        • Maria says

          October 28, 2014 at 11:25 am

          You’re welcome Gena…I’m still waiting for orientation (Nov 3) but I know someone who did it and they said it took about an hour……

  41. user2343 says

    October 21, 2014 at 4:24 pm

    Hello,

    I have an interview scheduled.

    The job listing says you should be able to fill out the I-9 in person.

    Do you have to fill it out in person? Can you mail it in?

    I’m homebound, but live in their state and have all I-9 info that I could send in– notarized if necessary.

    • Maria says

      October 21, 2014 at 6:30 pm

      Hello user2343 you have to fill it out in person at one of there place of business…could be up to 100 miles away so they say!!! But, I would consider contacting them to discuss your personal situation. All the best!

  42. Carolyn says

    October 20, 2014 at 10:19 am

    Hi All,

    I’m not sure whether they pay weekly or bi-weekly. But probably bi-weekly, since most places do anymore.

    As for having a child at home. It would depend on the child. If he was to start crying or screaming during a call, they would let you go. They expect complete background silence. I have to make sure my dog is in back of house and quiet. I don’t know why they want complete silence, since if you call in and it’s a call center, you hear all kinds of noise. But they do listen in on calls and don’t expect any noise on your end, no TV, radio, kids, dogs, etc.

    I am full time and start training the week of the 3rd. But believe orientation is next week. My understanding an email will be sent out this week with all the information about orientation and so forth.

    • Maria says

      October 20, 2014 at 10:22 am

      Hello Carolyn. Congrats and welcome fellow Amazonian!! I like the sound of that! I wish you all the best with your dog! I am going to try it for a few days, then make up my mind. I appreciate your input 😉

    • Lea says

      February 10, 2015 at 7:09 pm

      Hi, I’ve been reading several post, but all seem to be from people who have just been hired. I was hoping you can tell me if your training went well and if you like working for Amazon.

  43. Maria says

    October 19, 2014 at 10:04 am

    Hello all and congrats also! I have a two and a half year old son and wondered If I would be crazy to have him here with me while working. I’m just trying to keep my costs down but am also acutely aware that it just might not work!! Any views? I do have two weeks to find a daycare so its not all bad! Thanks for any input. My email is mad.001@hotmail.com. Glad I found this chat!

  44. Susan says

    October 18, 2014 at 11:35 am

    Hi All, I was just offered the position full time. (I am in TN) I also forgot to ask about the pay schedule, but understood that orientation is 11/3 and training begins 11/5. Would like to stay in touch with other new hires if possible…I am Good luck to everyone and thanks to Anna for sharing this opportunity that I would likely not have known about otherwise. 🙂

    • Lynn Krofcheck says

      November 5, 2014 at 7:36 am

      What step do you get offered the job? I have my phone interview today. I’ve already completed the assessment and they forwarded me the specs for the computer. ******

      admin note – email address deleted for your protection.

  45. Maria says

    October 18, 2014 at 7:32 am

    Hello! I just got hired! I start training November 3rd. I also forgot to ask if they pay weekly or bi-weekly. I’m in Georgia. Would love to keep in touch so we can assist each other if needed 🙂

    • Areiel says

      October 18, 2014 at 10:49 am

      Hello Maria. I just got hired too yesterday and I also start on November 3rd. I forgot to ask about whether we get paid weekly or every two weeks. I decided to go full time and I was wondering if they offer benefits if you do so. Congrats with the job!

      • Maria says

        October 18, 2014 at 4:38 pm

        Congrats to you also! I heard that they provide insurance but I’m not certain…..

      • Lynn Krofcheck says

        November 5, 2014 at 7:52 pm

        I was just hired today! I forgot to ask if Christmas day was a working day or Thanksgiving. I was so excited! I live in AZ and will be working from home .

  46. Gaylen Stone says

    October 17, 2014 at 3:19 pm

    I am in KY and have accepted my offer for @home part time temp position and I am hoping and praying that i get to stay on after the holidays. Amazon has got to be one amazing place to work, I love shopping there and have been eye-balling their new 6″hd tablet (drool) I want one so bad, hello first paycheck :-D. Look forward to seeing you all there, feel free to drop me a line at . See you all at work

  47. Kimberly McGeorge says

    October 10, 2014 at 7:06 pm

    I just got hired as well, I live in North Carolina. Orientation is October 27th. I am curious if everyone makes it through training,, how the job is and how easy it is to be promoted. I am working 10-2 for Tuesday through Saturday which leaves room for my other job. They gave me a choice of part time or full time. Also interview and assessments were easy in my opinion.

    • Carolyn says

      October 13, 2014 at 11:36 pm

      Hi Kimberly,

      I lived in Wilmington, NC for years. Loved it, love the ocean. I actually have orientation on the 27th as well. He was late in getting me the email with all the information and I thought he said the 20th. But the 20th is when they have to have the background check back by. I’ll be working Mon, Tues, Friday and Saturdays from 1:30 pm to 1 am Central Time. I’m full time but hoping I can stay on as part-time after the holidays. Just have to see how it goes. Training will be from 1 pm to 12 pm Monday thru Friday. I haven’t read anything about the training, so if you hear anything please let me know. Be nice to have someone going through the training at the same time to chat with. You may email me at ****** if you like. I live in TN.

      admin note – email address deleted for your protection.

      • Kimberly says

        October 15, 2014 at 7:10 pm

        Hi Carolyn….I will definitely send you an email…maybe we can help if we run into questions, etc. WOW….you have quite the fulltime schedule!! I wasn’t brave enough to quit my “real” part time job for this yet. Maybe I will get hired or promoted….we can hlpe!!!! My email is ….I think my training is Monday through Friday 9 to 6 EST.

  48. Carolyn says

    October 3, 2014 at 6:57 pm

    Has anyone else just gotten hired recently? I received my offer today and accepted. I’m just wondering how the training is and how often they pay. I forgot to ask if it was bi-weekly or weekly. Orientation for me, is Oct, 20th.

    • Kimberly says

      October 26, 2014 at 4:42 pm

      I think I saw in the training materials that we don’t get a first check until three weeks after you begin. 🙁 ……

  49. Erica says

    September 21, 2014 at 5:26 pm

    I just got hired at Amazon.com as a CSA II! My start date is 9/22/14 and I am excited!!! The interview process was fairly easy and the HR dept (VCC Recruiting) has been great with timely correspondence regarding application status, background check completion, start date, etc. The pay is $10/hr and the hours are blocked as 10-12 hr shifts (including Saturdays) with only 4 day work weeks. I will try to post an update in a few weeks.

    • Anna says

      September 21, 2014 at 7:27 pm

      Awesome! Thanks for sharing!

      • Ellen says

        October 31, 2014 at 7:01 am

        Hi Erica, Can you tell me anything about training? I assume you have already started, so anything at all about training, work experiences, etc. would be greatly appreciated. Can you contact me through my own email address, ez22@mac.com ?
        Thanks !

    • missonyxk9 says

      September 25, 2014 at 4:59 am

      Congrats! Can’t wait to hear how you like it.

  50. Muttix says

    May 21, 2014 at 5:15 pm

    Thanks for the heads up about this! I applied myself. 😀 I love shopping at Amazon so I can only imagine that I would love working for them!

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