Chat jobs are some of the most sought-after non-phone work at home positions. It seems there are almost as many people who want to do this at home as there are people wanting to do work at home data entry!
Sadly, there are not as many opportunities out there for this as there are work at home phone jobs. 🙁
But, if you have small children at home with you, the majority of the phone-based jobs may not work. This is because of the “no background noise” requirement these companies typically have. So chat and/or email based customer service positions do seem ideal if that's your situation.
I've dug around today and compiled a list of the companies that hire (at least occasionally) for chat jobs. Please note the companies listed might not be hiring now for these positions.
Chat Jobs From Home
Apple Chat Jobs
Apple regularly has openings from work from home iTunes chat advisors. This is a good position that pays well where you are considered an employee. You get paid training and benefits! The rate of pay varies from person to person depending on background, experience, and geographic location. However, I've never seen anyone claim it's a low amount and I believe for most it is in the teens. There is a lot of competition for these positions. Therefore, your chances of landing employment improve if you know at least something about Apple products. Apple will also send you an Apple computer to do your work on if you are hired.
Read my review of the Apple chat position here for more details.
Best Buy Home Based Chat Support Jobs
Best Buy has occasional work at home chat support openings. The work involves tech support, and you must have some experience providing tech support for Apple and Microsoft products as well as mobile apps. The position is open to all US states apart from California, Washington, Alaska and Puerto Rico.
Site Staff Chat Hosts
Site Staff occasionally hires work at home chat hosts. The nature of the chat support you provide will depend on the client. Pay is around $10 an hour and shifts last roughly four to five hours each. Note – Do not ask them about their work at home employment via the live chat on their site. You will get a canned response saying they do not respond to employment inquiries via chat.
WAH Adventures actually wrote up a thorough review of Site Staff here if you want to check it out.
Needle Chat Shopping Support
Needle agents come to the aid of shoppers for various brands via chat. When this opportunity first came about, the pay was hourly and everyone was excited about it. However, I recently learned this company has now switched to a points system, which makes it an extra money opportunity only. And I say “extra money” loosely, because the only way to actually get money is to redeem your points for Visa gift cards. Definitely don't sign up for this if a steady income is what you need.
We have a review of Needle chat jobs posted if you'd like to learn more.
The Chat Shop Chat Jobs
The Chat Shop is a company based in the UK who provides chat agents for major companies. Even though they are based in the UK, it states on their job description for chat agents that your location is not important. However, you must have native-level English skills to qualify. Additionally, they require that you are able to put in 35 to 40 hours of work per week.
You can visit The Chat Shop here to see if this position is open now.
Ginger.io Mental Health Virtual Chat Jobs
This company offers comprehensive, 24/7 care for stress, anxiety, and depression. They hire work at home chat agents to live chat with people who are suffering from these problems. You do need to have experience and a degree in the mental health field before they will consider you for employment.
You can go here to check for openings at Ginger.io. This position is not always open.
Sedgwick CMS Email Support
Sedgwick does have an e-support (email support) and fax work at home position, although most of their at-home work is primarily phone-based. I did some reading though and apparently this e-support position is very hard to get in on. To check if they are hiring for e-support, visit the Career Center link and select Customer Service/Call Center in the “Area of Interest” drop-down. Then, hit the “Search” button and scroll through until you find the “E-support” position. If it's not there, keep checking back because they are sometimes in need of e-support reps.
Read our Sedgwick CMS jobs review to learn more.
Arise Chat Support
Arise apparently has a lot of clients that are chat and email only, although much of what they have is just phone-based work. You can read this thread at Work Place Like Home to see which clients they have that offer chat/email work. One thing you should know about Arise is that it's not like your typical home-based phone job. You actually have to pay to incorporate yourself because it's sort of like you're starting a business. That said, Arise is NOT a scam. A lot of people conclude that it is because of the fees, but it isn't your run of the mill home-based phone job.
You can also read my write-up on Arise that explains how it works (including the fees and what they're there for).
Live Sales Staff Chat Jobs
Live Sales Staff is another company that offers chat-based customer support. I can't find a ton of information about them, but one thing I have learned is that they require you to work very long hours (12 hours shifts) and that the pay is not all that great. Their website doesn't have an application to fill out, you just have to email their HR department and contact them via chat.
Go here to check for openings at Live Sales Staff.
My Live Pro Occasional Chat Job Openings
My Live Pro is a company that offers chat services for website owners, and they claim to occasionally hire home-based chat agents to handle these chats. I've known about this company for a while, but their website always say they don't have openings. Apparently when they do have openings, they share it on their Facebook page, so you may want to follow them and set Facebook to alert you with a notification when this company posts anything so you don't miss it.
WAH Adventures has a review of My Live Pro here if you want more details.
Support.com Chat Tech Support
Support has occasional openings for live chat remote tech support. This position is open to US, multiple states, paying $10.25 hourly. You don't have to have a ton of technical experience to get the job, but they do want to know that you have knowledge of setting up wireless home networks and printers.
Operator Shopping Chat Support
Operator hires people to work for $10 an hour plus commission, helping people make shopping decisions through their app. You chat with people real-time who have signed up to use Operator's service and help them find what they are looking for, then make the purchase for them.
Other Companies With Occasional Chat Jobs
Most of the companies I'm about to list are best known for their work at home customer service/phone support jobs, but they have all occasionally had some chat openings. So keep tabs on the openings at Sutherland, Teletech, Amazon, and Sykes.
Always use the phrase “work from home” in quotations in the job search boxes for these sites to see openings if you are prompted to search the jobs. This makes it easier because lots of times there will be many, many jobs listed.
A Few Tips For Finding More Chat Agent Jobs
You may want to keep your eyes on freelancer sites like Upwork for chat/email support positions because sometimes companies and individuals recruit workers for chat jobs through there. Also, you can do your own search for chat work at home via Indeed.com and FlexJobs.
FlexJobs is one of my favorites because they pre-screen all their job leads for scams prior to posting them, and I have seen chat jobs posted there before. They also have a policy against posting job leads submitted by companies that do not have actual, physical offices. FlexJobs has been listed as the top site for telecommuting jobs on Forbes, CNN, USA Today, and several other reputable media outlets. I have a membership and highly recommend them.
A Good eBook To Help You Get Email Support Work
Sometimes if you can't find the work at home job you want, you make your own! That's what Claire Bullerwell did, and she outlines how she went about it in her ebook, “How I Made $1,000 Per Month Answering Emails For Others.” I downloaded this myself to read through before recommending it here, and I was impressed with the detail she went into on the steps she took to land work answering emails for business owners and busy internet marketers. Even if you opt not to go about things the exact same way she did, I think her tips will get your wheels turning on how to get started doing something similar.
Do you know of any other sites that hire for email or chat-based customer support? What are your tips for finding these kinds of jobs?