Updated April 29, 2025.
If you are searching for flexible remote work that allows you to set your own schedule, Working Solutions could be a strong option to consider.
This company has been connecting independent contractors with reputable customer service jobs for years and remains a trusted name in the work-from-home space.
Below is a clear breakdown of what you can expect when working with Working Solutions:
What Is Working Solutions?
Working Solutions is a company that contracts with independent customer service agents to help major brands with their customer support needs.
Instead of being an employee, you operate as your own business, choosing which opportunities to accept based on your skills and availability.
The company offers a variety of contract roles focused mainly on customer care, sales support, and technical help.
Over the years, Working Solutions has built a mostly positive reputation for offering flexible schedules, consistent support, and competitive pay rates to its contractors.
Who Can Apply?
Working Solutions accepts applications from people across the United States, except for those living in California, New York, Pennsylvania, or Washington. Sometimes they have opportunities for people in Canada as well.
To qualify, you need:
- A quiet, organized home workspace
- A personal computer with Windows 11 (Macs are accepted in limited cases if Windows is installed through Boot Camp)
- A wired internet connection (not Wi-Fi)
- A wired USB headset with a microphone
- Basic tech skills and the ability to multitask
Applicants must also pass a criminal background check to move forward. If you don't think you can pass a background check, I do have a list of companies that don't conduct background checks here.
The company looks for contractors who are professional, friendly, and genuinely interested in helping customers. Strong communication skills and a tech-savvy attitude are important.
How Much Does Working Solutions Pay?
Pay rates vary depending on the project you work on. Most contractors earn by the minute, not by the hour.
Working Solutions states that some contractors earn up to $0.31 per minute, which works out to about $18.60 per hour if you are consistently handling calls.
However, your exact earnings will depend on your client, your performance, and how often you are actively working.
Contractors are paid twice a month, and Working Solutions does not withhold taxes, so you are responsible for setting aside money for taxes yourself.
What Types of Jobs Does Working Solutions Offer?
Working Solutions mainly focuses on customer service-related gigs. These could include:
- Answering customer questions
- Processing orders
- Assisting with returns and refunds
- Providing tech support
- Handling sales inquiries
Opportunities open and close based on client demand. After completing the application process and assessment, contractors can view and apply for their available programs.
Some gigs last a few months, while others could last a year or more depending on the client’s needs.
Are There Benefits at Working Solutions?
Since contractors are not employees, Working Solutions does not offer traditional benefits like health insurance, paid time off, or retirement plans.
However, contractors do get several perks, including:
- The ability to set their own schedule
- The freedom to choose assignments
- Access to a support team if technical or client issues arise
- Training for specific programs at no cost
This structure offers a lot of independence, which many remote workers value.
Employee or Independent Contractor?
Again, at Working Solutions, you are always considered an independent contractor. You work for yourself, not for the company. This means:
- You control your schedule
- You choose which gigs to accept
- You handle your own taxes
- You do not receive benefits like a traditional employee would
If independent contractor jobs aren't what you really want, I do have a list of companies that hire workers as employees here.
Pros and Cons of Working Solutions (According to Glassdoor)
Working Solutions has a 3.8 out of 5 rating on Glassdoor, based on hundreds of reviews. This is really pretty good overall.
Here is a summary of the common pros and cons mentioned by contractors:
Pros:
- Flexible Scheduling: Contractors love that they can pick their own hours and work as much or as little as they want.
- Remote Work: Obviously, being able to work from home is a major plus.
- Supportive Environment: Many reviewers say the management and support staff are helpful and responsive.
- Variety of Clients: Contractors enjoy the opportunity to work across different industries and gain new skills.
Cons:
- No Benefits: As contractors, the company will never offer you benefits like insurance or 401K.
- Inconsistent Workload: Some contractors report that available hours can fluctuate based on client demand, so you can't always be sure how much work you will get.
- Unpaid Training: While training is free, it is not paid, which may be a downside for some. I try to keep a running list of companies that offer paid training here if that is a deal breaker for you.
- Technical Requirements: You must meet specific technology standards, which can mean upgrading your computer or internet service if needed.
To Sum Up …
Working Solutions is a pretty good option for independent contractors looking for flexible remote customer service gigs. If you meet the technology requirements and are comfortable managing your own taxes and benefits, it can offer a steady way to earn income from home.
The flexible scheduling, remote setup, and supportive environment are clear advantages. However, it is important to plan ahead for unpaid training periods and to be ready for occasional changes in workload.
Ready to Apply?
If Working Solutions sounds like a remote work opportunity you would be interested in, just go here to get your application in. Good luck!
Looking For Even More Legit Remote Jobs?
FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.
Most of what I see there when I check the listings pays well above minimum wage and are known companies.
The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.
There are also no ads on the site!
Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.
But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!
If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 14 years. Her findings are published weekly here at Real Ways to Earn.
I would love to do something on the side like chat, email – things of that nature but I am so unsure when companies only hire IC’s.
I don’t even know where to begin when it comes to taxes!
If anyone has any good reference sites about doing your taxes and what not, I love any help!
The IC stuff is really easy, but if you’re worried about owing money at the end of the year you can always set a little bit aside each time you’re paid. So far, I haven’t had to pay in on anything, but I know it could happen. If you want to, I’d go ahead and apply, and then if you’re hired, you can go ask H&R Block or whoever you use for tax preparation how you should handle your taxes.