Flexible Home-Based Phone Jobs With LiveOps

Updated April 22, 2025.

If you're looking for a flexible work-from-home job that lets you create your own schedule, Liveops might be exactly what you’ve been searching for.

So whether you're a parent trying to balance work and home life, a student looking for extra income, or just someone who thrives outside the typical 9-to-5 grind, Liveops offers contract opportunities that allow you to work when it works for you.

I took a close look into what they offer, and I’m going to walk you through everything you need to know from the types of jobs available to how much you can earn, what you need to apply, and even what other workers are saying about their experience.

What Is Liveops?

Liveops is a cloud-based virtual contact center that connects companies with independent contractors across the United States.

These contractors, called Liveops agents, provide services like customer support, inbound sales, healthcare support, insurance claims assistance, and more.

The best part of course is you work from home and choose your own hours. That flexibility is a huge draw for people looking to control their own schedules or work around other responsibilities.

Remote Jobs Available at Liveops

Liveops contracts with individuals to work on behalf of its clients in a few different areas. The exact roles may vary depending on demand, but here are some of the most common positions they offer:

Customer Service Representative – Handle general customer service calls for companies in industries like retail, healthcare, or government.

Licensed Insurance Agent – If you have an active insurance license, you can support clients by helping their customers with policy questions or sales.

Healthcare Support Agent – Work with healthcare clients to provide appointment scheduling, insurance verification, or other support tasks.

Technical Support Agent – Provide basic tech help for customers who may be struggling with a product or service.

Each program has different requirements and expectations, so you can choose one that matches your skills and interests.

What Are the Qualifications to Apply?

To become a Liveops agent, you need to meet some basic criteria:

• Be at least 18 years old
• Have a high school diploma or GED
• Live in the United States in an eligible state
• Be legally authorized to work in the U.S.
• Pass a background check. If you don't think you can pass a background check, I do have a list here of no background check jobs.

Liveops looks for people with strong communication skills, professionalism, and the ability to work independently. If you’re reliable and detail-oriented, you’ll likely be a good fit.

For some programs, like insurance or healthcare support, additional certifications or licenses may be required.

How Much Can You Earn?

Liveops agents are independent contractors, which means your earnings will depend on how much you work and which client program you're servicing. Here’s what you can typically expect:

• Most customer service programs pay per talk minute, with rates ranging from about 25 to 34 cents per minute. That comes out to roughly $15 to $20 per hour if you’re on back-to-back calls.
• Some programs offer commission-based pay, especially in sales-focused roles.
• You may also receive performance-based bonuses or incentives for certain clients.

It’s important to know that you are only paid for time spent actively on the phone or performing billable work. Time spent waiting for calls or completing administrative tasks is generally unpaid.

Do You Need Special Equipment?

Yes, you will need your own equipment to work as a Liveops agent. Here’s what they require:

• A desktop or laptop computer with a reliable, wired internet connection
• A corded telephone with a wired headset (wireless and VoIP phones are not allowed for most programs)
• A quiet, distraction-free workspace
• For some programs, a USB headset may also be required for training sessions

Liveops also performs a technical check as part of the onboarding process to make sure your equipment meets their standards.

Can You Apply Outside the U.S.?

Liveops only works with contractors who live in the United States. They do not currently accept applicants from outside the country.

Additionally, not all U.S. states are eligible. Some states are excluded due to business licensing, tax regulations, or client requirements.

Before applying, you’ll need to confirm that Liveops is accepting applications in your state. They have an updated list on their website that outlines which states are eligible.

What Are People Saying About Liveops?

To get a sense of what it’s really like to work with Liveops, I checked out reviews on Glassdoor. The company has an average rating of 3.5 out of 5 stars, and about two-thirds of reviewers say they would recommend the opportunity to a friend.

Here’s a quick summary of the most common feedback:

Pros:

• The flexibility is a big win. You choose your own schedule and can work when it fits your life.
• Many reviewers enjoy working independently and appreciate not having a manager breathing down their neck.
• The variety of client programs allows you to find something that feels like a good fit.

Cons:

• Some agents report inconsistent call volume, which can affect earnings.
• Training is unpaid, and because this is an independent contractor position, there are no benefits like health insurance or paid time off. I have a list of companies that offer paid training if unpaid training is a deal breaker for you.
• You’re responsible for your own taxes and equipment, which can be a learning curve if you’ve never been self-employed before.

Still, many people are happy with their experience and use Liveops as a flexible way to earn income while staying home.

How to Apply

If you’ve read this far and feel like Liveops might be right for you, here’s how to get started:

1. Visit Liveops’ official website and head to their “Opportunities” page.
2. Select the position that interests you and check if they are currently accepting applicants in your state.
3. Complete the online application, which includes basic information about your experience and qualifications.
4. If your application moves forward, you’ll be asked to complete a background check. This costs around $25 and is non-refundable.
5. Once you pass the background check, you’ll be invited to complete a certification program for your chosen client. This training is unpaid and varies in length depending on the program.
6. After certification, you can start picking up shifts and working as an independent contractor with Liveops!

Remember, since you are working as your own business, you are responsible for tracking your income and filing taxes as a self-employed worker.

You may want to look into using accounting software or speaking with a tax professional to stay organized.

To Sum Up

Liveops isn’t for everyone. It requires self-motivation, reliability, and the ability to manage your own schedule. But if you're looking for a way to work from home without committing to full-time hours, and you’re comfortable working as an independent contractor, it can be a great opportunity.

With the right mindset and a bit of self-discipline, this could be the beginning of a rewarding remote work journey.

Looking For Even More Legit Remote Jobs?

FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.

Most of what I see there when I check the listings pays well above minimum wage and are known companies.

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