Updated Feb. 10, 2025.
If you're looking for a work-from-home job in tech support, Teleperformance is one of the major companies hiring remote workers.
They provide customer service and technical support for big-name clients, and they’ve been around for many, many years now.
So, is Teleperformance a good place to work from home? How much can you make? And what are the requirements? I’ve got all the details in today's post.
About the Company
Teleperformance is a global customer service outsourcing company that has been in business since 1978.
They have a massive workforce, employing over 420,000 people worldwide. The company provides customer support, sales, and technical support for many industries, including technology, healthcare, and banking.
Since this post was originally written in 2014, Teleperformance has expanded their remote work opportunities through TP Cloud Campus. This is great news because it means they have a lot more work at home jobs than they used to!
How It Works
Teleperformance hires remote tech support agents to assist customers via phone, chat, or email.
If hired, your job will be to troubleshoot technical issues, walk customers through solutions, and provide general support.
Once hired, you’ll go through paid training to get to know the company’s systems and the specific product or service you’ll be supporting. Most training is now completely virtual, so you won’t need to travel to an office.
How You Get Paid at Teleperformance
Teleperformance pays hourly, but the exact amount will depend on your experience, location, and the specific client you’re assigned to.
- Most remote tech support jobs with Teleperformance start between $12 and $18 per hour
- Payments are made biweekly via direct deposit.
- Some positions offer bonuses or incentives based on performance.
It’s always a good idea to check the latest job listings to see the most current pay rates! This can vary widely.
Your Schedule
Teleperformance offers full-time and part-time work-from-home positions. While full-time jobs seem to be more common, part-time opportunities may be available depending on demand.
Most shifts include evenings, weekends, or holidays since customer support runs 24/7 for many clients. Some positions allow for flexible scheduling, while others require you to commit to set hours.
If you need a job with consistent pay and benefits, a full-time remote tech support job with Teleperformance might be a great fit!
Who Is Qualified
Teleperformance looks for candidates who have:
- Strong communication skills (you’ll be dealing with customers all day)
- Tech-savviness (you don’t need to be a pro, but you should be comfortable troubleshooting software/hardware)
- Problem-solving skills (customers will rely on you to fix their issues)
- At least 6 months of customer service or call center experience (preferred, but not always required)
Some positions may require previous tech support experience, but Teleperformance does provide training for many entry-level roles.
Tech Requirements at Teleperformance
Since this is remote tech support job, you’ll need a basic home office setup. Here’s what you should have at minimum:
- A desktop or laptop (Windows-based, check specific job listings for requirements)
- High-speed internet connection (wired connection preferred)
- A headset with a microphone (for clear communication with customers)
- A quiet workspace (you’ll need to take calls without distractions)
There is no land line needed!
Feedback From Workers On Teleperformance
Like most large companies, Teleperformance has mixed reviews from employees. Here’s what they say:
Positive Feedback
- Employees like that the training is paid
- They enjoy the steady paycheck and biweekly direct deposit
- There are bonuses or incentives based on performance
- Employees love working remotely
- Employees appreciate that there is potential for promotion
Negative Feedback
- Call volume tends to be very high – there are back-to-back calls with little downtime
- Performance metrics are too strict
- Stressful workload
- Not a lot of flexibility in scheduling
So, not altogether perfect, but not terrible, either.
How to Apply
Are you ready to apply? Here are instructions:
- Go to Teleperformance’s jobs page
- Search for “work from home” positions and filter by location
- Submit your application – Some jobs may require a quick skills assessment
- If selected, complete a virtual interview
- Start paid training and get ready to work at home!
Looking For Even More Legit Remote Jobs?
FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.
Most of what I see there when I check the listings pays well above minimum wage and are known companies.
The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.
There are also no ads on the site!
Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.
But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!
If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 14 years. Her findings are published weekly here at Real Ways to Earn.