Updated April 30, 2025.
If you're looking for a full-time remote job in customer service, VIPdesk Connect is a company worth considering.
They hire U.S.-based workers to represent well-known brands and offer support via phone, email, chat, and even social media!
VIPdesk Connect is a certified B-Corp and women-owned business that has won awards for being a great place to work. Their focus is on providing more human customer service—something many companies struggle to deliver.
Here’s what to know if you’re thinking about applying.
What Is VIPdesk Connect?
VIPdesk Connect provides outsourced customer support for premium and well-known brands. As a Brand Ambassador, you’ll be representing those companies by helping customers resolve issues, place orders, answer questions, and navigate common concerns directly from your home office.
The company is known for fostering a collaborative and inclusive remote environment.
They also place a strong emphasis on core values like empathy, communication, and professionalism.
What You’ll Do as a Brand Ambassador
Most available roles are in customer service. As a Brand Ambassador, your main tasks may include:
- Responding to customers by phone, chat, email, or social media
- Troubleshooting problems and offering solutions using the tools provided
- Maintaining a professional tone while working in a fast-paced, remote environment
- Representing the partner brand with accuracy and enthusiasm
Expect to use multiple systems at once and handle a variety of support scenarios.
The job requires focus, solid multitasking skills, and strong written and verbal communication.
Who Should Apply
This opportunity is ideal for people who:
- Live in the U.S. (remote positions are location-dependent)
- Have experience in customer service or strong people skills
- Are comfortable working from home and managing their time well
- Can navigate different systems while staying calm and clear with customers
Tech-savviness is important, because you'll be using a variety of digital tools daily. If you're self-motivated and enjoy problem-solving, this could be a good fit!
What Employees Say
According to reviews on Glassdoor, VIPdesk Connect has an average rating of 3.7 out of 5 stars. Most employees appreciate the opportunity to work from home, the supportive team environment, and the training provided.
However, some note that growth opportunities may be limited, and certain clients come with high expectations. Like many remote customer service jobs, the pace can be fast and the workload demanding, especially during peak hours.
Is It Worth It?
VIPdesk Connect is a well-established company offering legitimate remote customer service jobs for U.S. residents. If you’re comfortable with call center work and want a full-time role with stability and structure, this could be a strong option.
While the job may not offer rapid advancement, it’s a starting point for anyone seeking remote work with reputable brands and a mission-driven company.
How to Apply With VIPDesk Connect
VIPdesk Connect accepts general applications through their website. You can submit your resume to be considered for upcoming roles.
If your background aligns with a current opening, a recruiter may reach out to start the hiring process!
Since roles can fill quickly, it’s a good idea to check back regularly or apply early.
Want More Scam-Free Remote Job Leads?
If you’re looking for even more remote work opportunities, I highly recommend checking out FlexJobs. It’s one of the few job boards that screens every listing to make sure it’s legit—no scams, no junk, just real remote and flexible jobs from trusted companies.
Most of the listings I’ve seen there are for well-known employers and pay far more than minimum wage. They post new jobs five days a week, and the site is completely ad-free, which makes browsing fast and distraction-free.
To keep things scam-free, they do charge a small membership fee—but it’s affordable. Right now, you can try it for just $2.95 for 14 days. If it’s not for you, cancel anytime during the trial period to avoid further charges.
👉 Go here to check out FlexJobs.
Best of luck in your job search!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 14 years. Her findings are published weekly here at Real Ways to Earn.