Apptical – Work at Home Customer Service Positions

If you want a phone job at home but would prefer to avoid work at home telemarketing, then you might want to consider applying for an Apptical work at home customer service position. Apptical, which is a company that has been around since 1988, hires people to work from their homes to do telephone inspections and interviews.

From what I have read and understand, the work involves interviewing people for insurance purposes — taking medical histories and things like that. However, other types of jobs are also available.

How much does Apptical pay?

On their hiring page, Apptical doesn't provide any info on the exact rate of pay because of the non-disclosure agreement that the employees have to sign, but pay is both per minute of talk time and a flat rate per call. According to Glassdoor the pay is in the neighborhood of $12 to $13 hourly, but that comes from a single anonymous reviewer.

If you earn less than minimum wage in your state, you'll receive at least that amount.

Once you become certified to do calls for various companies, your pay rate will go up for those calls. People who are bilingual might additionally be able to earn more money.

The company pays twice a month via direct deposit to your bank account.

What about taxes?

Although Apptical formerly hired their workers as Independent Contractors, they now hire people in as employees, so this is great because you won't have to worry about setting anything back to cover taxes. They additionally offer insurance and 401K, so this is a work from home job with some benefits.

How does the application process work?

You can apply by going to their website and selecting the position you're interested in. The website states that they are looking for people who are bilingual, but this is not a requirement. To start, you fill out your basic info and then test.

After the initial test, you may or may not get an email invitation to do an assessment. If you do well on the assessment, you might get an interview.

You'll also have to submit to a background check, but fortunately you should not have to pay for it (some companies require that you pay for your own background check). No credit check is required.

As far as experience in medical terminology, you do not have to have it, but you can expect to have to learn some in order to do the job well. After you're hired, you go through paid training.

I've read some forum posts where many people have said the training process with Apptical is wonderful and really helped them learn what they're doing.

What kinds of hours does Apptical require?

Some people who work for Apptical are full-time and some are part-time. You set your schedule after you're hired, and you must stick to it.

Be sure that whatever you pick out is what will work you. They are pretty strict on making sure you stick to your hours, but if for some reason you can't, you can request time off or post that you need someone to cover your shift on the employee bulletin board.

If you are getting less than 29 hours per week, it is also possible for you to occasionally pick up more hours by way of this bulletin board. Evening and weekend work is available as well as hours through the week.

What are the technical requirements?

Apptical work at home customer service positions require a landline with no features, high-speed internet, and a headset with a microphone.

What do other people say about Apptical?

Most of what I read regarding Apptical is positive. The company has a low turnover rate, and people seem to enjoy the job. If you're someone who wants a phone job but hates sales, then this might be for you.

Please keep in mind that Apptical may or may not be actively hiring at the time you apply.

To apply to work for Apptical, just visit the website and fill out the online form.

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Good luck in whatever you choose to do!