There is a company called Reynolds & Reynolds that occasionally advertises for work from home call analysts. I thought this sounded like a really easy work from home job and in fact reminds me a bit of Humanatic, an extra cash earner where you review recorded phone conversations. I did some research today to find out what I could about it and share with you.
About the Company
The Reynolds & Reynolds company has been in business for over 100 years. They are a “provider of automotive retailing solutions for car dealers and automakers in the U.S., Canada, U.K., and Europe.” Apparently they started off as a printing company and then began servicing only automotive dealerships later on. They are headquartered in Dayton, OH, but they do business worldwide.
About the Call Analyst Position
Here is the job description, taken from the Reynolds & Reynolds website:
As a Call Services Remote Representative, you will be responsible for listening to recorded phone conversations between clients and their customers and evaluate these calls based on pre-set criteria for call handling and to identify missed sales opportunities.
If you are familiar with Humanatic, then you'll immediately understand why I think this sounds similar. It's basically non-phone because you aren't making calls or taking them, but instead just listening to conversations that have already taken place.
Reynolds and Reynolds Salary
The rate of pay for the call analyst job at Reynolds & Reynolds is not posted on the website, but it wasn't too hard to find out what it is. People who have applied say it's in the $7 an hour neighborhood, so it's not a whole lot. I did read that if you stick with it, your pay may go up some to around $8.50.
Reynolds & Reynolds pays bi-weekly via direct deposit to your bank account.
The Application Process
After sending Reynolds & Reynolds an email expressing your interest in the job, you will get an application to fill out and you'll also have to take some tests. I'm reading that the tests are very, very hard. You are given a personality, math, and aptitude test that people who have applied claim have nothing to do with what the job involves. This seems to be one of the main complaints about this position, next to the low pay. The test is just too hard and most cannot make it past the test to move on the training.
If you make it to the training after going through the initial assessment test, you will be paid for it. I'm not clear on how long training lasts though. The fact the training is paid makes me think this might be an employee position rather than something you're doing as an independent contractor.
Do you need to live in College Station, TX?
The job listing does say College Station, TX, but I'm seeing people online claim that you can live anywhere in the US because everything, including training, is done remotely.
It does not appear that you need a phone line, but you do need high-speed internet and unfortunately no Macs are allowed for doing the work.
Apparently Reynolds & Reynolds wants you to work 4 p.m. to 7 p.m. Monday through Friday and 7 a.m. to 7 p.m. every other Saturday. That's a long Saturday! I can see how even though it's every other Saturday, that might be a deal breaker for some.
Pretty much all the feedback I'm coming across is from people who applied and attempted the tests — and those people are either getting rejection emails that they failed or not hearing back at all. I can't find anything from people who are actually doing this job, although I know they must be out there.
Reynolds & Reynolds is a real company and they have been in business for a long time. They also have lots of other jobs available across different categories.
Indeed has a forum with some feedback, but that info is mostly old and about other positions the company has rather than the call analyst job. I get the impression that a lot of those people work on site for the company rather than at home, so I don't know if that link will be much help to you. You can also check out the reviews at Glassdoor and see what you find.
Want to apply?
If you wan to apply, go here to see if the job is currently posted on the Reynolds and Reynolds careers page.