Before working from home, did you work in the healthcare industry for at least two years? Do you enjoy customer service type jobs? Are you considered by others to be tech or web savvy? Well, then Doctors on Demand might be the work from home job that you have been looking for.
What Exactly Is Doctors on Demand?
Doctors on Demand is a new digital healthcare company, which allows patients to contact a US-licensed M.D. for medical advice around the clock. Their being able to contact the doctor 24/7/365 cuts down on unnecessary doctor visits, but still allows doctors the opportunity to make money. The typical case is someone with the flu or someone in need of a prescription refill.
It is almost reminiscent of the old days when doctors made house visits, but now the smartphone or laptop delivers the real-time visit. Patients pay approximately $40 for the doctor’s consultation and can file for an insurance reimbursement in most cases. Patients are also not just limited to medical doctors, but may also select from pediatricians, psychologists, and lactation consultants. They may not always get their doctor or favorite doctor right away, but as more doctors participate that will alleviate less choice.
One of the investors for Doctors on Demand is none other than Sir Richard Branson.
What Does the Customer Service Representative Actually Do at Doctors on Demand?
The customer service representative will basically be the one who responds to patient calls, emails or online chats. You will be prioritizing and escalating correspondence as you deem necessary, so that the doctors can provide the necessary assistance to the most urgent requests first. To some degree, you will also be handling medical records.
What Are the Skill Requirements to Work at Doctors on Demand?
You should be someone who is:
- able to type 50+ wpm.
- experienced with handling sensitive information and situations.
- empathetic and able to listen.
- skilled in verbal and written communication.
- skilled in a call center with 2+ years of experience.
- familiar with the healthcare industry with 2+ year of experience.
- familiar with the Internet and smartphone apps.
How Does Training Work at Doctors on Demand?
Training is for four weeks, paid, and done on camera. If hired, you will be receiving the hardware/equipment in which to use.
What is the Schedule and Pay Like For This Position?
It appears to be $16 – $18 hourly, depending on your experience. The position is fairly flexible with some workers reporting they were allowed to choose which days they want to work, although weekends and holidays may sometimes be required. Night shifts may be an option because the company operates 24/7 and 365 days per year. You are basically a part-time employee. I did hear that it can take up to four interviews to get hired.
What Do Others Say About Working at Doctors on Demand?
It is still a fairly new company with not a lot of reviews. However, there are a few that you can read.
How Would an Interested Applicant Apply for Doctors on Demand?
You can find their jobs posted here at JobScore. Good luck with your search and good luck with this opportunity should you pursue it!