Sutherland, a reputable company, occasionally hires people for home-based customer service (phone work). They've been around for over 20 years!
Sutherland refers to their work from home program as “CloudSource”. The company is almost always hiring phone reps, so this is definitely one to keep an eye on.
Here's some more info on how it works:
What kind of work do you do at Sutherland CloudSource?
The company hires people to take calls for sales and tech support. Industries the company hires for includes cable/Internet providers, leading gaming platform, retail, software support, as well as 1-800-Flowers.com.
How much does Sutherland pay?
Pay varies based on the program you're hired to support, and some rates are education/experience based as well. They no longer list salaries on their hiring pages, but in the past the range was usually between $8.50 – $12.00/hour. Based on the salaries reported from Glassdoor reviewers, it looks like those pay rates are still relatively accurate. Completion of training is required prior to starting work. Also, Sutherland pays you for training.
Sutherland sends twice monthly payments via either direct deposit or their ADP TotalPay debit card.
What are the requirements to apply?
All programs require employees to have high speed internet service, which they will test up front during the application process.
With some programs, Sutherland CloudSource will provide the necessary equipment, and with other programs the employee will need to provide their own PCs (which Sutherland will test upfront ) and headsets.
A quiet work space is a must.
What is the schedule like at Sutherland?
Part and Full-time hours are available – varying shifts. Most positions require 7 day/week availability. Sutherland has occasional seasonal work as well.
Does Sutherland hire you as an employee?
Yes, which means you do qualify for some benefits, including medical and 401K.
Would you like to apply to work for Sutherland doing home-based customer service?
Go here to start your application, and good luck!
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Good luck in whatever you choose to do!