Updated Oct 19, 2024.
If you have previous work at home, customer service, call center, or internal helpdesk experience, you may be able to get a job doing tech support from home for OneSupport.
Currently this position is only available to people in Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
If you're not in those locations, be sure to keep tabs on their company “jobs” page to see if the areas change.
What if you don't have tech support experience?
Fortunately OneSupport is willing to train you on the job. However, you'll have the best chance of getting hired if you know at least a little something about dealing with tech issues and have had some prior customer support experience.
For instance, understanding how to deal with minor problems that come up with your internet/network at home is a good thing. You may find the job easier if you can do that.
Additionally, OneSupport does have some customer support positions available as well. Those may be a better fit if you're unsure about doing tech support.
What is OneSupport?
The company is described as, “the leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications and management consulting.”
The company was founded in 1993 and hires people to work both in house and from home.
How much does OneSupport pay?
Their remote positions don't pay well unfortunately. I'm seeing on Indeed and Glassdoor pay rates ranging from $10 to $13 hourly.
Are there benefits?
Yes, they list a bunch of awesome benefits on their careers page including medical, dental, vision, life insurance, and even 401k with matching.
You can read more details about the benefits here on their careers page. You will not qualify for benefits until after you have worked for teleNetwork for at least six months.
Do you need a land line to do the job?
No. OneSupport will have you install something called a “soft phone” onto your computer. You will use this to answer the inbound calls.
What other tech requirements are there?
Actually the tech requirements are rather extensive, and they are all a must. If you don't have them in place, you will have to get them if you want to work for this company:
Computer Requirements
The computer requirements are as follows:
- Operating System (OS): Windows 10 or higher – (must be native & activated) OR MacOS (Latest version required & the Mac itself must be no more than 5 years old)
- Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
- RAM: 3GB or higher
- Monitor Size: At least one 15″ or larger monitor (more than one will make things easier)
- USB headset (Hard-wired, not wireless, recommend ensuring Skype-compatible)
- Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
- A quiet, distraction-free environment for the duration of your shift minus any breaks
- You must have DSL, Cable, or Fiber internet only – unable to accept fixed wireless, hotspot, or satellite internet.
- Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
- The ability to have a direct, Ethernet connection to ensure a reliable internet connection
And of course you'll need a quiet background to work in.
How is scheduling?
You can be either full-time or part-time for OneSupport. The hours per week range from about 20 to 36 with part-time starting at 20 hours per week.
This is a pretty flexible phone job that allows you to list your availability for scheduling. You can work daytime or evening hours. Some weekend work will be required every month, but you can split it up how you need to.
What about training?
OneSupport will train you to do the work, and all of your training time is completely paid.
Their website does not indicate how long training lasts.
Feedback on OneSupport?
- Glassdoor – Lots of good info here, including some complaints previous workers have had
Want to get started with OneSupport?
If you live in one of the listed states, you can go here to start your application process for OneSupport. Note that the remote jobs are not always open, so check back if you don't see anything.
Looking For Even More Legit Remote Jobs?
FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.
Most of what I see there when I check the listings pays well above minimum wage and are known companies.
The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.
There are also no ads on the site!
Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.
But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!
If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 14 years. Her findings are published weekly here at Real Ways to Earn.