Did you know that there are Apple work from home positions? And unlike so many other home-based obs you might come across, these are employee positions that offer great pay and benefits, plus they send you all the equipment you need to do the work.
Also, I've read a lot of great feedback from people who are currently working this position.
Apple has a detailed FAQ about these jobs, but I have a little more information for you below. Please feel free to comment below and correct me if I've gotten anything wrong.
How Does the Application Process Work?
After you apply online, you may receive an email to set up a phone interview. If that goes well, there may be a second interview via Skype. If that goes well, they'll go ahead and do your background check and if that comes back fine, you'll get an offer.
The application process can take several weeks to complete before you start training. When I was browsing various forums for info, I saw SO many people saying they had given up on the job because they were getting no communication from Apple for weeks — only to post again later saying they finally heard something.
There is a lot of paperwork to fill out and send off. It will be sent to you via FedEx after you get an offer and accept it.
There is a test to take. Many people recommend studying the iTunes support page to brush up on your Apple knowledge if you want to do well on the test.
They will let you know one way or another if you're hired if you've had an interview. If you've never been contacted for an interview, you won't hear anything at all if not hired.
You can re-apply at a later date if you don't make it in, so don't give up entirely. Just keep trying.
What Do Apple Work at Home Jobs Pay?
The Apple at home advisor pay is not the same for everyone. Your background, experience, and also your geographic location will factor in. That said, Glassdoor indicates a pay rate of around $18 hourly.
Workers have to sign an NDA — this is why you won't find much specific info online about the pay rate here.
What Do You Do as an At-Home Advisor For Apple?
As an at-home advisor, you provide support via phone, email, and chat to Apple customers. This involves answering questions about Apple products, services, and accessories, including both software and hardware.
What Is The Schedule Like?
This is not a job where you can log on and off and work when you feel like it. You have shifts you must stick to. They hire both part-time and full-time.
Where to Feedback On The Company
One of my readers who has worked as an Apple chat agent answered some questions about it here.
Another place I'd suggest going if you are curious about Apple work from home jobs is Glassdoor. This is a great website that allows employees from various workers to leave anonymous reviews.
How To Start As An Apple At-Home Advisor
Go here to view the current Apple at home advisor jobs. Good luck if you apply, and please comment below if you'd like to share your own experience.
If you can't get hired directly by Apple, they do hire through Kelly Services as well.
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Originally published on October 11, 2013. Updated and republished on October 15, 2019.