One of the most sought-after work at home jobs is chat agent or email-only work. People love the idea of this because you’re just typing and not actually having to talk to another person.
That said, the work can still be stressful if you’re also having to answer emails or juggle multiple chats at one time. Also, many companies will still ask you to take phone calls, too.
Today I wanted to dig around for companies that are hiring right now for chat or email-based primarily. Note that a few of them may still mention phone calls, but the primary focus is chat/email/social media customer support for what I have listed below.
As with many of my posts, keep in mind this is very time sensitive and the jobs will come and go. If you’re reading this several weeks or months after it’s published, of course many of these won’t be open. But I will try to keep it updated as often as possible if this is something that interests most of you!
New remote jobs were added to this list on October 20, 2026. If a job has closed when you visit, check back soon.
Companies Hiring Chat Agents Now
Supporting Cast – Podcast Support Specialist. United States; remote, part-time. Help podcast listeners by email with subscriptions, account access, billing, gifts, and podcast-app setup. Requires one to two years of customer-support experience, clear written communication, and good troubleshooting skills. Pays $19–$22/hour. Exact shifts and weekly hours are not listed. Benefits are available to eligible employees.
Chatdesk (Remarkable AI) – Customer Support Expert. Check the country on each specific opening. Current application forms screen for residency in Canada, Argentina, Belgium, Colombia, the Czech Republic, France, Hungary, Italy, Mexico, the Netherlands, Poland, Portugal, Romania, or Spain. A U.S. opening is not currently listed. Use the form for your country. Freelance, flexible hours. Respond to customer messages via email, social media (Facebook, Instagram, TikTok, Twitter), and chat on behalf of e-commerce brands. No phone calls. Set your own schedule and choose your own hours. No prior customer service experience required. Strong written English required; additional languages a plus. Pay not listed; per-message compensation model.
Comfrt – CX Social Representative. United States; fully remote. Handle TikTok Shop customer questions, refunds, returns, exchanges, cancellations, disputes, and product-review responses, with live-chat support as needed. Prior customer-support or ecommerce experience is preferred; strong writing, attention to detail, and comfort with support platforms are required. Pays $18–$22/hour. Benefits include company-covered health insurance, paid time off, a 5% 401(k) match, and product discounts. Hours are not listed.
Canvas Medical – Customer Operations Coordinator, Support. Remote in the U.S. Full-time, primarily non-phone work handling account unlocks, staff access, permission changes, and support tickets received through email, Slack, and web forms. Requires at least one year of support, operations, or customer-facing experience; healthcare experience is helpful but not required. Pays $65,000–$80,000/year, with health insurance, a 401(k), flexible PTO, paid parental leave, and a home-office stipend.
CoreBridge – Customer Support Representative. Remote (U.S.). Full-time or part-time. Help customers through email, chat, and support tickets, troubleshoot software issues, guide users through the CoreBridge platform, create support documentation, and work with Product and Support teams to resolve more complex problems. Previous customer service experience is helpful but not required, making this an entry-level opportunity for applicants with strong writing, problem-solving, and technology skills. Pay is not listed.
Corporate Tools – Digital Mail Associate. Remote in Post Falls, Idaho; Spokane, Washington; Salt Lake City, Utah; or Austin, Texas. Full-time, working Pacific Time business hours. Upload and audit business documents, maintain large datasets, verify client and government information and email clients when clarification is needed. No degree or experience requirement is stated, but applicants must type at least 50 WPM. Applicants must be eligible to work in the United States; visa sponsorship is not available. Pays up to $16.50/hour with employer-paid health coverage, a 401(k) match, 22 days of PTO and a quarterly allowance.
Reformation – Seasonal Customer Love Associate. Remote in Georgia only. Part-time seasonal work, 8–29 hours/week, with flexible availability for evenings, weekends, and holidays. Help fashion customers through email, text, and chat with shopping, orders, shipping, and returns. Strong communication, organization, and time-management skills are required; ecommerce customer-service experience and familiarity with Kustomer and Google Suite are preferred. No degree or minimum years of experience are listed. Pays $17.60–$18.65/hour.
Likeable – Freelance Community Manager. Remote. Freelance contractor. Monitor and respond to comments and messages across clients’ social media channels, schedule and publish content, identify trends, assist with influencer outreach, and help maintain each brand’s voice online. Requires strong written communication skills, weekend and holiday availability, and an interest in social media. Up to 2 years of social media experience is preferred, and experience with tools like Sprout Social, Khoros, or Sprinklr is a plus. Pay not listed.
Drips – Chatroom Operator. Remote in Ohio or Texas. Part-time, up to 27 hours/week, with six-hour shifts on three to five days weekly. Read incoming consumer messages about products or services and choose the appropriate written response using a chat-room interface. No degree or minimum years of experience are listed, but strong typing, grammar, attention to detail, and computer skills are required. Pays $10–$13/hour. Training takes place over Zoom; applicants need their own computer with current software and reliable internet.
Umbrel – Customer Support (Non-Technical). Fully remote. Full-time. Support users across email, Discord, website chat, forums, and social media for non-technical issues including orders, shipping, returns, and replacements. No phone calls. Requires strong written communication skills and genuine enthusiasm for helping users. Pay not listed.
Mercury – Customer Support Specialist – Risk. Remote within the United States. Handle inbound emails about account reviews, restrictions, business-information changes, and related requests, working with internal risk teams to resolve issues. Requires at least two years of customer-operations experience, strong written English, and an understanding of anti-money-laundering and financial-risk processes. Fintech or banking experience is preferred. No degree requirement or specific schedule is listed. Base salary is $53,100–$64,400, or $58,900–$71,600 in the listed higher-cost cities, plus equity and benefits.
PushPress – Customer Support Specialist. Remote in the U.S., excluding California, New York, and Washington. Full-time; Pacific Time availability is required, and Sunday–Thursday availability is preferred. Help gym owners through incoming Intercom chats, troubleshoot software issues, follow up on open conversations, and document escalations. Requires 1–2+ years in customer support, customer success, or a client-facing SaaS role, strong writing and troubleshooting skills, and comfort using AI tools. Pay is not listed. Benefits include health coverage, a 401(k) match, flexible PTO, equity, family leave, and work-from-home and wellness stipends.
Novig – Customer Experience Specialist (Seasonal). Remote in the U.S. Full-time seasonal work, 40 hours/week. Support sports-platform users through email and live chat, investigate account and transaction questions, and troubleshoot time-sensitive issues. No degree or minimum years of experience are listed; sports betting and prediction-market knowledge, or the ability to learn quickly, is important. Pays $25/hour and is overtime eligible. Shifts are Monday–Friday, 9 a.m.–5 p.m. ET, or Thursday–Monday, 6 p.m.–2 a.m. ET, assigned according to business needs. Includes health coverage, paid holidays and sick leave, and a 401(k) match. Applicants must submit a 30–60-second sports-memory video.
Too Good To Go — Bilingual CX Specialist (English & Spanish). Texas only. Part-time, 10–20 hours/week, with core working days Sunday–Tuesday and morning or afternoon scheduling options. Help Too Good To Go users by email and chat, handle priority issues, and communicate customer feedback internally. Requires fluent written and spoken English and Spanish plus some customer-service experience; CRM experience is preferred. Pays $16/hour. Too Good To Go provides a Mac and training, plus paid vacation/sick time and a monthly home-office stipend.
Sleeper — F2P Customer Success Associate. United States, remote. Full-time. Help users through email, chat, and social media, assist with onboarding, resolve bug and usability issues, and share product feedback. Requires strong communication and problem-solving skills, empathy, and enthusiasm for Sleeper. Intercom experience is preferred, not required; no degree or minimum years of experience are listed. Must be available for weeknights and weekends on varying shifts, working five days with two days off. Salary amount is not listed. Benefits include medical, dental, and vision coverage, PTO, and a 401(k). Equipment and training are not listed.
STN Inc — Customer Support Engineer (Tier 1 / Tier 2). United States. Full-time, with rotating shifts and an on-call rotation that includes weekends and holidays. Handle inbound technical-support tickets through a customer portal, email, and chat; troubleshoot common access and configuration problems and escalate more complex issues. Requires 2+ years of technical support, support engineering, or NOC experience, plus Linux fundamentals, basic networking knowledge, and ticketing-system experience. GPU/cloud/Kubernetes experience is preferred. Pay, benefits, equipment, and training are not listed.
Ashby – Product Support Specialist, Americas. Remote in the U.S. or Canada. Full-time, with Monday–Friday or Tuesday–Saturday shifts listed on the application. Troubleshoot technical customer-support tickets, explain product workflows, investigate integrations, and improve support documentation. Requires experience with B2B support and complex SaaS troubleshooting; no degree or minimum number of years is listed. U.S. salary is $70,000–$90,000, or $81,250–$104,250 in San Francisco and New York City. Benefits include equity, unlimited PTO, employer-paid U.S. health-insurance premiums, paid family leave, equipment and education budgets, and product onboarding.
SpotMe — Technical Support Engineer (US – Remote). U.S. applicants in Eastern or Central Time. Join a rotating support schedule between 7 a.m. and midnight Central across seven days a week, including on-call coverage. Handle high-volume customer support through live chat and ticketing, troubleshoot event-platform, audio/video, device, browser, network, and integration problems, and work with engineering on complex issues. No minimum degree or years of experience are listed, but hands-on technical-support, application-support, IT, QA, implementation, or event-technology experience is expected. Structured onboarding and shadowing are provided. Total compensation is listed at $55,000–$65,000 per year, adjusted for location and experience.
Whatnot — Trust & Safety Agent. Remote-first, full-time role tied to Phoenix, Arizona. Applicants must live within 50 miles of the Phoenix hub. The employer describes in-person planning and collaboration, but does not state an attendance frequency. Provide inbound email and chat customer service, investigate trust-and-risk cases, and resolve account or safety concerns. Requires 1–5 years of experience in trust and safety, customer service, fraud operations, user experience, or fulfillment; a four-year degree is a plus. Weekends are required, with holidays as needed. Pays $24.04–$28.85/hour, with health coverage, PTO, a 401(k) match, and home-office support.
Betr – Customer Operations Associate. United States; remote. Full-time, with nights, weekends, and holidays required. Support gaming customers through email and chat, resolve account, betting, billing, and technical questions, review deposits and withdrawals, and investigate account irregularities. Requires 2+ years of customer-focused experience plus experience with payment providers and customer-support tools. Gaming, fraud, payments, and sportsbook knowledge are highly preferred. No degree requirement is listed. Pay and benefits are not disclosed.
Prompt — Clinical Technical Support Specialist (B2B SaaS). United States. Full-time. Support rehab-therapy customers through Prompt’s email channel, troubleshoot software issues, triage tickets, and help create and prioritize engineering requests. Requires 3+ years of customer-facing experience plus clinical experience such as physical therapist, therapist assistant, rehab technician, or similar healthcare work. Pays $28–$33/hour with bonus potential up to $12,000. Benefits include flexible PTO, medical/dental/vision coverage, 401(k), paid family and medical leave, disability/life insurance, and wellness perks.
Nuuly — Temporary Customer Success Associate (Part-Time, Weekends). Pennsylvania. Temporary part-time, working Friday, Saturday, and Sunday from 9 a.m.–5 p.m. ET; hours may change with business needs. Help customers by chat or email with subscriptions, refunds, billing questions, orders, services, and policies, escalating more complicated issues when needed. Requires customer-service or related experience, familiarity with URBN brands and products, and stable internet; no minimum years or degree requirement is listed. Pay is not listed. Benefits may include medical, dental, vision, PTO, employee discounts, and retirement savings.
Prompt — Client Experience Manager – Full-Time (Evenings/Overnight Shift, Flexible Schedule). United States. Full-time evening/overnight schedule: Sunday–Wednesday flexible eight-hour overnight shifts, Thursday 10 p.m.–7 a.m. ET, and Fridays/Saturdays off. Provide email support, investigate software problems, document and escalate release-related issues, and coordinate with engineering. Requires experience as a rehab clinician such as an SLP, OT, PT, COTA, or PTA; 1–3 years of support/CX experience is preferred. Pays $65,000–$95,000/year, with flexible PTO, health benefits, 401(k), paid family leave, and other perks.
Runway – Consumer Support Specialist – London. Remote, full-time. This exact opening is listed for London and its application asks whether you are currently based there, even though the general description mentions North America and London. Applicants are asked about Tuesday–Saturday or Sunday–Thursday schedules. Handle support tickets, troubleshoot issues, maintain help content, and engage with the user community. Requires 1–3 years in customer support, operations, or a technical role, strong writing, and comfort with support and AI tools. The application asks you to share something created with Runway or another generative-AI tool. The listed $75,000–$90,000 range is stated for U.S. candidates; U.K. pay is not specified.
POPFLEX — Community Manager. United States. Remote contract role. Respond to comments and direct messages across Instagram, TikTok, YouTube, Facebook, and Threads, support product launches and campaigns, track engagement, and share customer feedback and trends with the team. Requires experience managing social-media communities or brand accounts, strong writing skills, familiarity with major social platforms, organization, and attention to detail; no minimum years of experience or degree requirement are listed. Pay, hours, benefits, equipment, and training are not listed.
Looking For More?
If so, FlexJobs is a good way to find them if you create an account and do a search. Their job board isn’t free, but I’ve been a member and found it to be really useful for me because all the job leads fit the following criteria:
- All jobs are either remote or flexible in nature
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- No ads or junk on their site, so you can browse distraction-free
- Hundreds of jobs posted every day across tons of categories
- Respected, long-standing, and truly useful
They let you try them out for 14 days for $2.95. So there is not much risk if you just want to create an account and see if you find anything you may want to apply for.
👉 Go here to check them out.
Good luck!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 15 years. Her findings are published weekly here at Real Ways to Earn.