Updated Feb. 7, 2025.
If you're looking for a legitimate work at home job with benefits, you may want to consider Transcom.
This company hires remote customer service representatives to assist customers over the phone, chat, and email.
Who is Transcom?
Transcom is a reputable business process outsourcing (BPO) company that provides customer service, technical support, and sales solutions for known brands.
While the company was previously known as Cloud 10, it has been operating under the Transcom name for many years now.
They have been hiring remote workers for a long time, well before it was common to do so!
What Does a Transcom Customer Service Rep Do?
As a customer service representative, you will:
- Answer inbound customer service calls
- Assist customers with troubleshooting and problem resolution
- Provide product or service information
- Process orders and handle account-related inquiries
This position requires a quiet work environment, as you will be taking calls from home. You’ll also need to have strong communication skills and the ability to handle customer concerns efficiently.
Requirements to Work for Transcom
- High school diploma or equivalent
- Strong written and verbal communication skills
- A reliable, high-speed internet connection
- A Windows PC (Macs are not supported)
- A wired USB headset
- A quiet, distraction-free workspace
Pay and Benefits
Transcom claims to offer competitive pay for remote customer service representatives.
The starting wage varies based on location, but recent job postings show that U.S. workers typically start at $16-$18 per hour, depending on experience and the program you're assigned to.
Employees in Canada may start at around $18 per hour.
One of the biggest advantages of working for Transcom is that this is an employee position, not independent contracting. That means you may be eligible for benefits such as:
- Paid training
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Career growth opportunities
Application Process
Applying for a work-at-home job with Transcom is pretty straightforward:
- Visit Transcom’s Careers Page
- Search for remote customer service positions in your country
- Submit your application online
- Complete an online assessment and internet speed test
- If selected, participate in a phone or video interview
If you pass the hiring process, you’ll receive paid training to prepare you for your new job!
Is Transcom a Good Company to Work For?
Many remote workers say they enjoy working for Transcom due to the stability of an employee position and the opportunity to receive benefits.
That said, employees also report that handling customer calls can be stressful.
Transcom currently gets a 3.2 out of 5 on Glassdoor.
In Conclustion
If you're looking for a legit work at home job with benefits, Transcom might be worth considering. They provide steady work, competitive pay, and employee perks that many other remote jobs do not offer.
Interested? Apply today by visiting Transcom Careers!
Good luck!
Looking For Even More Legit Remote Jobs?
FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.
Most of what I see there when I check the listings pays well above minimum wage and are known companies.
The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.
There are also no ads on the site!
Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.
But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!
If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 14 years. Her findings are published weekly here at Real Ways to Earn.