U-Haul hires people for home-based customer service, sales, roadside assistance, rental verification, and sometimes other jobs.
If you’ve been looking for a work from home job with an established company, this is one to keep in mind. Below, I’ve shared the basics on the work, pay, benefits, and what you’ll need to get started.
What type of work do you do for U-Haul?
This depends on the position. You may answer customer questions, help with truck or storage reservations, or handle sales calls.
Roadside assistance agents help customers who have problems during a move and arrange help from service providers. Live Verify agents review customer information before approving rentals through U-Haul’s Truck Share program.
Those jobs involve phone calls as well as online work, so they are not non-phone jobs.
How much can you make?
Pay varies by job. U-Haul has advertised starting pay of $16 an hour for bilingual Live Verify agents and $17.50 an hour for bilingual roadside assistance agents. Some jobs offer pay increases as you learn more duties or meet performance goals.
Sales jobs may also include bonuses. You can find the pay and any bonus details in the description of the job you’re applying for.
These are employee jobs, not independent contractor work.
What benefits does U-Haul offer?
Benefits depend on the position and whether you work full-time or part-time.
Full-time benefits can include medical, dental and vision insurance, prescription coverage, life insurance, paid time off, paid holidays, and a 401(k). U-Haul also offers an Employee Stock Ownership Plan and employee discounts.
Part-time benefits may include a medical reimbursement plan, prescription savings, dental and vision plans, and a 401(k).
What are the qualifications?
For customer service work, you’ll need good communication skills and enough computer experience to use several programs while helping customers.
Some jobs require previous phone or customer service experience. Bilingual jobs require the languages listed in the posting. Not every job requires a college degree, although specialized jobs may.
U-Haul hires remote workers in the U.S. and has some opportunities in Canada. Location restrictions vary by job, so you’ll need to check whether your state or province is eligible.
What equipment do you need?
For many remote customer service jobs, you’ll need your own Windows 11 computer with at least 16 GB of RAM, a webcam, and a wired USB headset.
Internet requirements include at least 50 Mbps download and 5 Mbps upload speeds, with ping under 100 milliseconds. Your computer must also meet U-Haul’s processor and storage requirements.
You’ll need a quiet, private workspace and childcare arrangements during your shifts. The application process includes computer testing, so you can check whether your setup qualifies.
What are training and scheduling like?
Training varies by department and includes online learning, hands-on practice, and coaching. U-Haul uses its own learning system, U-Haul University.
Both full-time and part-time jobs are offered. Hours depend on the department, and weekend or holiday availability may be required. Roadside assistance operates around the clock.
There may be different shifts to choose from, but this isn’t work you can pick up whenever you feel like it.
How do people like working for U-Haul?
I’ve seen positive comments about working from home, the management, and opportunities to learn. Other workers mention low pay or stressful calls.
As with most phone jobs, your experience may depend on your department and management team.
Where do you apply?
You can visit the official U-Haul careers page and use the Remote filter. Not every U-Haul job is home-based, so read the description before applying.
There isn’t an application or training fee listed for these employee jobs, although you may need to buy equipment if your setup doesn’t meet the requirements.
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Good luck to you!
Photo by Connor Scott McManus.
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 15 years. Her findings are published weekly here at Real Ways to Earn.