Updated April 30, 2025.
Conduent is a well-known business services company that hires remote call center agents to support clients in healthcare and other industries.
These are full-time employee positions that offer steady pay, benefits, and all the equipment you need to work from home!
If you're looking for a remote role with structure and support, here's what to expect.
What Is Conduent?
Conduent provides outsourced customer service and business support to Fortune 100 companies and government agencies.
Many of its call center roles are now fully remote. Most of the current openings focus on healthcare-related customer service.
Who Can Apply?
Conduent hires in many U.S. states, but not all. You must live outside the following areas:
- States not hiring: Alaska, California, Hawaii, Massachusetts, Illinois, Montana, New York, Washington, Connecticut
- Major metro areas not hiring: Minneapolis (MN), Chicago (IL), New York City (NY), Portland (OR), Montgomery County (MD), Seattle (WA), Washington, D.C., and Denver (CO city limits)
Note that the location is subject to change depending on what they need. If they aren't hiring in your area right now, check back later.
To apply, you must:
- Be at least 18 years old
- Have a high school diploma, GED, or college degree
- Pass a background check
- Complete a short typing test and a customer service assessment
- Commit to full attendance during training
Previous call center experience is helpful but not required.
Pay and Schedule
The pay rate is $16.00 per hour for remote call center representatives.
Training is fully paid and runs for nine weeks — seven weeks of classroom-style instruction and two weeks of live practice. You must attend every day of training with no exceptions.
Once hired, you'll work a full-time schedule. Program hours run Monday through Saturday, between 8:00 AM and 11:00 PM EST. Your shifts will fall within that window.
Job Duties
This role involves taking a steady stream of calls related to healthcare services and insurance. Expect to answer questions about:
- Medicare Part C and Part D plans
- Benefits and eligibility
- Claims and billing issues
- ID card replacements
- Plan guidelines and policies
You’ll need to navigate 15 to 20 internal systems, follow strict procedures, and aim to resolve the caller’s issue in one interaction.
On average, agents take 30 to 40 calls per day.
Equipment and Tech Requirements
Conduent provides the equipment you need:
- Computer, monitor, keyboard, mouse
- USB headset
- Ethernet cable
- Power cords
You’ll need to supply:
- A wired high-speed internet connection (minimum 25 Mbps download and 10 Mbps upload)
- A modem you can connect to with an ethernet cable (Wi-Fi is not allowed)
- A quiet, distraction-free home workspace
Your setup will need to meet specific company standards. No one else can be in the room during work hours, and personal items like phones or notebooks must be put away.
If you like the fact they provide equipment, here's a list of other companies that provide work at home equipment!
Benefits at Conduent
As a full-time employee, you’re eligible for:
- Medical, dental, and vision insurance (starting on your first day)
- 401(k) retirement plan
- Paid holidays and paid time off (accrued after 180 days)
- Employee discounts and learning resources
This is a W2 position, so taxes are withheld, and you're covered under standard employment laws.
Pros and Cons (Based on Glassdoor Reviews)
Pros:
- Paid training
- Full benefits on day one
- Equipment provided
- Clear structure and expectations
- Career advancement is possible within the company
Cons:
- Training is strict, and attendance must be perfect
- Workload can be heavy, especially during busy seasons
- Call volume is high and may feel repetitive
- Raises and promotions can be limited in some departments
Conduent has a 3.8 out of 5 rating on Glassdoor as of 2025.
Most reviewers mention stability, benefits, and the ability to work from home as key positives.
Common complaints involve high call volume and limited flexibility after scheduling is set.
My Thoughts
Conduent could be a strong choice for those who want a stable, full-time remote job with clear expectations and company-provided tools.
The pay is competitive for entry-level work, and the benefits start right away.
This job is best for people who can follow detailed processes, handle a high volume of calls, and stay organized while working from home.
If you're looking for a long-term remote role with healthcare-related customer service and are comfortable with a structured environment, Conduent may be worth a look!
Ready to Start?
Go here to view their job listings for customer support. If the job described above isn't available, they have many other remote listings that may be similar.
Looking For Even More Legit Remote Jobs?
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If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.
Go here to check out FlexJobs.
Good luck to you!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 15 years. Her findings are published weekly here at Real Ways to Earn.