Do you have a call center background? Do you have think you have what it takes to become a call center auditor? Then the work-at-home (WAH) QA Evaluator at CallCenterQA may be just what you are looking for!
What Exactly is Call Center QA?
Call Center QA is a telecommuting company that hires both telecommuters as well as disabled individuals and homebound parents part-time to provide call auditing and evaluation services to clients. Basically, this is a telephone mystery shopper earning opportunity.
What Does a QA Evaluator Do For Call Center QA?
The QA Evaluator at Call Center QA calls businesses to feign interest in their services, but the real purpose of the call is to evaluate it. After you do each call, you write a review of it and then email it back. You are paid after your evaluations are approved.
What Skills Do You Need to Apply?
A QA Evaluator at Call Center QA should possess the following:
- an excellent telephone presence
- great listening skills
- strong attention to detail
- excellent writing skills
- a desire to provide a great evaluation service
Besides the skills listed above, it's beneficial if you have a call center background, but it's not a requirement. You will be required to make two unpaid test calls before being accepted to work at Call Center QA.
What Are the Computer and Equipment Requirements?
The computer and equipment requirements are relatively liberal. You will need to be able to send and receive emails, and you can use any sort of phone for making the calls, including Skype or Google Voice.
What Are the Hours and Pay at Call Center QA?
This is part-time work and very flexible, but it goes without saying you'll need to make the calls to the businesses during their business hours which might include days, evenings, and/or weekends.
The company will contact you when they have calls for you to make, and you won't necessarily know how long you'll have to wait for work. For this reason, you should not depend on Call Center QA as your sole source of income.
What is the Pay and When is Payday at Call Center QA?
You earn a flat rate per call, about $5 for each call. Pay is via Paypal and they are known for paying fast for the calls you do — within a week or less. Many people report being paid within 24 hours of completing their evaluations.
Related: 10 Fast Paying Extra Cash Sites
Are You an Independent Contractor or an Employee at Call Center QA?
You are an independent contractor and responsible for your own taxes. Should you make over $600 a year, you will be sent a 1099 Income Tax Form.
What is My Overall Impression with Call Center QA?
I think if you have the call center experience and you are a bit burned out on calling then this is a good chance to put all of this experience to use.
How Can an Interested Applicant Apply?
Go here to start the process. You will need to fill out the brief form and then attach a cover letter and resume.
Good luck to all who apply.