If you're someone who can't apply for jobs to take calls from home because there is nothing you can do about background noise, then you might want to consider doing rent surveys for Yardi Matrix! This is a company that is totally OK with background noise and would in fact prefer it.
Why? Because they want the people on the other end of the line to believe that you're a regular person who might have loud pets, kids, etc. since you'll be asking various questions about rental property as though you might be interested in renting.
In truth, you're just gathering information for Yardi Matrix so they can ensure their information on various apartment complexes is accurate and up to date. There are different companies/organizations that have a need for this info, and Yardi Matrix provides it to them from what I understand.
How much does Yardi Matrix pay their workers for doing rent surveys?
Yardi Matrix recently changed their pay structure. It used to be $10 – $11 hourly, but now here is what the website says about pay:
Surveyors will be paid $6 per hour and a piece rate of $.60 for surveys marked Done, $.40 for surveys marked Wrong Number, $.20 for surveys marked Part-Done, and $.10 per survey marked Answering Machine or No Answer. You will receive at least minimum wage in your jurisdiction for all hours worked.
What about taxes?
This used to be independent contractor work, but now Yardi Matrix is actually an employee position, so you will not need to worry about your taxes as they will be taking them out of your pay manually. They also offering benefits to their employees such as health, dental, and life insurance.
How much do you have to work?
The company expects you to do a minimum of 10 hours of work per week, and these hours can be gotten in anytime as long as you are calling these apartment complexes when they are open. Also, this is a temporary position, lasting roughly six weeks, so you shouldn't count on it for the long-term.
Yardi Matrix does these surveys three times per year (January & February, May & June, and September & October). Once each work period is up, you can usually work during the next season if you reapply and note that you are a returning worker.
What are the job requirements?
You need high speed internet, good phone etiquette, and an unlimited long distance plan. You won't have to worry about doing any selling, so there's no need to have a background in work from home customer service or anything like that.
There is some training involved, but mainly you just have to ask basic questions. If you have a Voip phone line, that should be OK because I'm reading where a lot of people work using Skype.
How do you apply?
You'll have to take and pass a quiz and also send your resume to the Yardi Matrix contact person. You must also sign a non-disclosure agreement.
What do people say?
I have seen some complaints on various work at home forums from people who work for Yardi Matrix because they have difficulty meeting the hourly ratio for rent surveys and cannot make the $11 per hour — they end up making a good bit less.
I haven't done this myself, but this may be worth your time if you feel confident that you could build up speed. It's also one of the few phone jobs available where background noise is a non-issue.
Where do you apply?
You can visit this page for details on how to apply.
Looking for similar companies?
Call Center QA is also typically looking for people to make mystery shopping calls, although for this company is definitely nothing more than $5 here and there — extra money online.
This post originally published in 2011. Updated and re-published Dec 2017.