Amazon occasionally has openings for work from home customer service reps! A while back I wrote a post with a rundown of all the various work from home opportunities Amazon has to offer kind of summing them all up, but I’ve never done a full review of this particular position. Amazon is often hiring home-based customer service reps, but keep in mind the position is pretty much always location-based even though the job — including training — is done entirely from home. I’ve read that some people are required to attend an in-person orientation after being hired, so that would explain why your location would matter.
The states I see Amazon advertising for home-based workers in most often are Arizona, Washington, Oregon, and Texas. There may occasionally be openings in other states, too. As of the date of this blog post, they are (or at least recently were) hiring seasonal work at home customer service reps for all of the above states in preparation for the upcoming holiday season. In addition to seasonal workers, Amazon also has occasional openings for permanent work from home customer service reps. Apparently seasonal workers can possibly turn into long-term workers.
Important Note – There should be NO FEE to work at home for Amazon. Recently there has been someone claiming to be an Amazon rep, saying they want to hire but asking for a fee first. Please don’t fall for this! Amazon doesn’t charge fees.
What You Do For Amazon
As a customer service rep, you are pretty much helping people who call in via phone or make contact through chat and email with their various customer concerns. However, this is very much a phone position because the job posting states that the majority of people call in. This would involve all inbound calls.
The rate of pay varies depending on your state. It is usually $10 an hour or more with possibilities for bonuses. Someone mentioned in the comments below that your first payment will be via check and after that you can get direct deposit, paid bi-weekly.
Because these are employee positions, you will also qualify for some benefits that would include paid time off and an employee discount! Also, there is not much waiting period for the benefits to kick in. Apparently they start soon after you begin working. I can see from their career benefits page that they do additionally offer 401K and health insurance, but I can’t confirm if this applies to all the positions.
The list below comes directly from the job posting at Amazon and gives a rundown of what you need in addition to a PC with high speed internet, an analog phone line, and quiet work space:
- Windows 7 or Windows 8
- 64-bit Operating System
- Windows Auto Update
- Antivirus Software
- Firewall Activated
- 5 MB/second or higher download speed Ethernet connection
Amazon wants people who have at least a year of prior customer service experience as well as a high school diploma. You will also have to pass a background check. It does not appear that Amazon makes you submit to a credit check, just the background check.
Even though you do have a schedule to stick to, Amazon promises that they are flexible and mention that you can sometimes do shift swaps when you need to. They will also try to let you build a schedule that works best for you while also meeting their needs. This job may require a lot of hours — even the part-timers sometimes have to put in close to 40 hours per week when things are busy. They do have both full and part time options available on occasion. You will also need to expect to work at least one weekend day fairly regularly.
The training is done from home via a conference call. It can take several weeks to complete and you are paid for it.
I’ve scoured the forums looking for feedback on this position and I’m not finding much. I’ve only seen a handful of people at Work Place Like Home claiming to have the job, and I found someone at BabyCenter that mentioned something about it. But the feedback is good! Here are some direct quotes:
From Work Place Like Home (posted in 2012):
I can say, it is a nice one for sure, I work for them. The only states they hire for work at home (at this point) are Kentucky, Washington, Oregon, Kansas, one of the Dakotas, Delaware, New York and West Virginia. Currently KY is the only one with actual open positions. They are hiring full and part time. If you go to their website, at the bottom you’ll see “careers” just put “work at home” in the search box.
The people are fantastic, training is great, benefits start right away and are really good.
From Baby Center (posted Sept. 2013):
I work from home for Amazon. I started in October 2011 and have been promoted 4 times and I love my job. I’m very lucky. The insurance is amazing as well. The day I started was the day my insurance kicked in.
I can’t find much information on the application process. I did read that even if they are not hiring right now, you can still send your resume their way. Indeed is good to check for the work from home Amazon jobs, or you can search Amazon directly for them. Note that sometimes there are some discrepancies between the two boards … for example, right now I see the jobs listed on Indeed and they will take you straight to the Amazon application page, but if you search Amazon for the jobs, you will see it says they are no longer posted.
Even though this position is not posted all the time, it may definitely be one to keep tabs on. People who are lucky enough to land the job seem to really love it.
Interested in other work from home phone jobs? View the big list in my directory. I update it very regularly as I find new things.