ICUC Remote Moderation Jobs: Everything You Need to Know

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Updated Feb. 7, 2025.

Are you someone who enjoys forum participation? Do you enjoy experimenting with social media? Is protecting the clients brand something you would like to do? Then applying to work with ICUC might be a good work-at-home (WAH) option for you.

ICUC may occasionally have openings for people living outside the United States.

What Exactly is ICUC?

Founded in 2002, ICUC Moderation Services Inc. is a Canadian firm that focuses on ensuring safe brand protection.

Accomplished through a team of skilled moderators, many of whom work from home, the clients' information and copyrighted content is monitored and protected.

ICUC offers these services in over 10 major languages to clients around the world on a 24/7 basis.

How Does ICUC Help Their Clients?

ICUC provides:

  • the people and the technology necessary to execute online customer service
  • identification of customer complaints and issues in social media and fixing them
  • customer service tickets to track and promote the product or service
  • response to customers on behalf of the client's brand
  • ways to create greater customer satisfaction

What Does the ICUC Content Specialist Do?

The role of a Content Specialist at ICUC involves moderating forums, managing social media interactions, and protecting clients' brands online.

This includes enforcing community guidelines, responding to user comments, and ensuring a positive online presence for clients.

What Are the Hours at ICUC?

ICUC operates 24/7, and employees work 8 hour shifts based in Central Time.

These shifts typically run from 12am-8am, 8am-4pm, and 4pm-12am. They hire both part-time and full-time, depending on the needs of each team.

What is the Pay at ICUC?

The pay will vary depending on the specific position. For example, Social Media Community Managers earn approximately $11.08 per hour, while Social Media Specialists receive about $49,752 annually.

In a recent job listing, the hourly pay range for a Social Media Content Specialist was listed at $14.75 to $15.00 USD.

Are You an Independent Contractor or an Employee at ICUC?

You are an employee at ICUC in the moderation positions. They will send you the necessary paperwork to fill out.

What Skills/Special Training Do You Need to Work at ICUC?

You will be trained to do the work, but the skills must include:

  • Strong written communication (spelling, grammar, syntax)
  • Social media proficiency (moderation, engagement)
  • Content creation (writing, editing)
  • Customer service skills
  • Adaptability (matching brand tone and voice)

My Overall Impression of This Company

I think ICUC is a great at-home opportunity for those who enjoy forums and social media.

If you'd like to see for yourself what other workers say about this job, Glassdoor has a ton of employee reviews.

How Can an Interested Applicant Apply With ICUC?

You can view and apply for all open positions on this page.

Note that even if the company doesn't have a position open at this time that is a fit for you, they may in the future, so keep tabs on their careers page. They add new jobs regularly.

Good luck to all who apply.

Looking For Even More Legit Remote Jobs?

FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely.

Most of what I see there when I check the listings pays well above minimum wage and are known companies.

The great thing about FlexJobs is that they guarantee ALL listings are scam-free. They list hundreds of jobs — all of which are either remote or flexible in nature — five days per week.

There are also no ads on the site!

Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts. 

But it's cheap — you can get access for a few weeks for just $2.95 for 14 full days!

If you sign up and don't like it, it's very easy to cancel right away so you are not billed again. You can do it any point during your 14 days of checking things out.

Go here to check out FlexJobs.

Good luck to you!