15 Higher-Paying Customer Service Jobs From Home ($20 or More Hourly)

Are you looking for high-pay customer service jobs you can do from home?

Work at home customer service jobs are fairly plentiful. When I'm searching for new remote job leads to add to the job leads page, I tend to find more customer service positions than anything else.

That said, not all of the customer service positions pay very well. With the cost of living being what it is, most of us can't scrape by anymore on rates lower than $15 an hour.

So today I did some digging around to come up with a list of work at home customer service positions that are open now AND pay at least $20 hourly.

Before we get into it, I want to make sure you know about my free email updates you can sign up for here! I regularly share new remote job leads, tips, and resources with my subscribers.

15 High-Pay Customer Service Jobs From Home

PHIL – Patient Support Specialist. AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, or WV. Shifts are available from 6 a.m. to 6 p.m. PST Monday through Friday and 6 a.m. to 3 p.m. PST on weekends and holidays; occasional overtime and holiday work may be required. Answer patient calls, emails and texts about prescriptions, pricing, enrollment, orders and technical problems. No education requirement is disclosed; one year of customer-support experience and one year of healthcare experience are required. Benefits include medical, dental and vision coverage and a 401(k). Pays $20–$21/hour, with possible quarterly bonuses.

Direct Meds – Customer Service Representative – Remote. United States. Full-time, Thursday–Monday, 11 a.m.–7 p.m. MST. Help patients by phone, email, chat, and text with accounts, order updates, and the treatment process. Requires at least two years of customer-service experience; healthcare, telehealth, medical-office, or pharmacy experience is preferred rather than required. No degree requirement is listed. Pays $20–$22/hour. Benefits include medical, dental, vision, PTO, and company holidays. Workers must provide their own laptop or desktop, headset, and high-speed internet.

The Difference Card — Member Services Representative I. United States. Full-time, 10 a.m.–7 p.m. ET. Help members understand healthcare benefits, research problems, fulfill requests, and resolve issues by phone, email, and chat; the role includes high call volume. Requires a high school diploma. Call-center experience and a college degree are preferred, not required. Pays $20–$22/hour. Benefits include medical, dental, vision, 401(k) match, paid time off, disability coverage, and a $500 annual professional-development credit.

Outschool — Support Escalations Specialist (6-Month Contract). United States; San Francisco Bay Area applicants are prioritized, but candidates elsewhere in the U.S. may be considered. Six-month contract, 35–40 hours/week. Resolve escalated parent and teacher cases primarily by email, investigate unclear problems, and occasionally handle sensitive Trust & Safety cases. No degree or minimum years of experience are listed. Strong writing, judgment, investigation skills, and comfort with sensitive content are required; K–12, startup, escalation, and Trust & Safety experience are preferred. Pays $25/hour. Contractor benefits are not included.

Fanatics Collectibles — Customer Support Associate. United States; exact eligible states are not listed. Full-time, working Eastern Time hours; schedules may include evenings and weekends and can change quarterly. Support collectors through web messaging, voice, and email with account and product questions. No degree or minimum years of experience are listed, but familiarity with trading cards and collectibles, MS Office, customer-support metrics, and handling customer interactions is expected. Pays $20–$25/hour.

Koalafi — Customer Support Representative. Open in AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, and WA. Nights and weekends are required. Help customers and merchants by inbound phone, chat, and email, plus some outbound merchant calls. Requires 1–2 years of fully remote customer-service experience; no degree requirement is listed. Pays $21/hour plus bonus eligibility, with medical, dental, vision, PTO, paid holidays, 401(k) match, and tuition/student-loan reimbursement.

Keeper Security — B2B Customer Support Representative — Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Minnesota, Missouri, Nevada, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. Schedule not disclosed. Help business customers solve software and account problems through calls, tickets, chat, and video. Requires 1 year of B2B technical support experience with software, SaaS, cybersecurity, or similar technology; a bachelor’s degree is preferred, not required. $22/hour plus an annual discretionary bonus. Benefits include medical, dental, vision, life and disability insurance, 401(k), and PTO. Post-offer background verification required.

Included Health – Claims Support Advocate, Temporary. Remote in the U.S.; full-time temporary contract. Work with members, healthcare providers and insurers to resolve claim errors and denials, organize medical records, explain benefits, negotiate balances and appeal denied claims. This is mixed-contact work involving regular communication with members, providers and insurers. Requires one year of customer-service experience, three years of revenue-cycle or insurance-carrier experience and previous health-insurance or claims-support work. A college degree and medical billing or coding certification are preferred, not required. Pays $22.08/hour. The employer is not currently budgeting for applicants in its highest-cost markets, including the San Francisco Bay Area, New York City and San Jose. Contractor benefits and equipment are not disclosed.

Vail Resorts – Reservations Agent. Remote seasonal position associated with Broomfield, Colorado. Help travel partners modify and cancel reservations by phone, email and Zendesk. Requires a high-school diploma; hospitality experience is preferred. Pays $20–$22.19/hour. Weekend and holiday availability is required.

Luminare Health – Customer Service Representative, LHB. Remote throughout the continental U.S. except AK, CA, HI, and NY. Full-time. Handle high-volume phone, written, and electronic questions about healthcare benefits, eligibility, and claim status. Requires a high school diploma or GED and at least 1 year of customer service experience; call-center and health-benefits experience are preferred. Paid training lasts 4–6 weeks, Monday–Friday from 8 a.m.–4 p.m. CT; regular hours are 11 a.m.–7 p.m. CT with rotating weekend shifts. Pays $20–$22/hour, with possible annual bonus eligibility.

OnPay – Client Experience Specialist, Pacific Standard Time. Remote anywhere in the U.S. Provide Tier 1 payroll-platform support through phone, chat, and the online portal, troubleshoot client issues, document resolutions, and help customers navigate OnPay’s systems. Requires 1–2 years of customer service experience; payroll experience and a college degree are preferred, and QuickBooks or Xero knowledge is helpful. Pays $24–$25/hour, with bonus potential, stock options, 4 weeks of PTO, insurance, parental leave, and 401(k) matching.

Lone Wolf Technologies – Customer Support Representative. Remote (United States). Full-time. Provide technical support for real estate brokerages using Lone Wolf's Back Office software, primarily through email, with phone and chat as secondary support channels. Resolve software issues, answer product questions, manage support cases, submit bug reports, and collaborate with teammates to troubleshoot customer problems. 2–3 years of customer support experience is preferred, along with experience using a ticketing system such as Salesforce, Zendesk, or Intercom. Accounting knowledge is a plus. Pays $26.00–$28.50/hour.

Patriot Software – Seasonal Customer Support Representative I. Remote (U.S.; not available in AK, CA, HI, or DC). Seasonal full-time from August 31, 2026 to February 1, 2027, Monday–Friday, 10 a.m.–7 p.m. ET. Handle phone, live chat, and email support for accounting, payroll, and tax-related software issues; prior payroll or accounting experience is not required. Pays $20/hour, with structured paid training.

Salvo Health – Healthcare Engagement Specialist. United States. Full-time, Monday–Friday, 8-hour shifts. Make outbound calls to patients, explain Salvo Health's virtual care program, answer questions about insurance and costs, enroll eligible patients, schedule nurse visits, and provide follow-up customer support. Requires 3+ years of outbound call center or direct sales experience, strong communication skills, the ability to meet performance goals, and a hard-wired high-speed internet connection. Healthcare experience is preferred, and bilingual English/Spanish is a plus. Pays $21.00 per hour.

Thuma – Customer Experience Associate. Remote in the U.S.; full-time, Saturday–Wednesday. Help customers by phone, email and social media with orders, shipping and service problems. Requires 1–2 years of customer support, retail or hospitality experience. Pays $20–$28/hour with benefits, PTO and a $100 monthly phone stipend.

For More Job Leads – Check FlexJobs For Even More Well-Known Companies Hiring Remotely

FlexJobs is one of my favorite sites to use for finding remote jobs and learning about new companies that hire remotely. Most of what I see there when I check the listings pays well above minimum wage and are known companies.

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Because there are no ads, they do charge a membership fee since that is the only way they can see a return on their job-searching efforts.

But it's cheap — you can get access to their listings for just $2.95 for a few weeks to be sure you like it!

If you sign up and don't like it, it's very easy to cancel right away so you are not billed again for the following month.

Go here to check out FlexJobs.