How to Make Money as a Telephone Mystery Shopper with ARC

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Updated Feb. 6, 2025.

I just wanted to let you all know about another company that frequently has telephone mystery shopping jobs — ARC Customer Experience.

I have seen enough comments and forum posts online from people who have actually done shops for this company that I believe it to be completely legit.

What is phone mystery shopping?

Before I get into the ARC Customer Experience review, I will explain telephone mystery shopper jobs to anyone not familiar with them.

Phone mystery shopping is similar to regular mystery shopping, but you don't have to leave your house. You generally just call different businesses pretending to be interested in their products or services for the purpose of gathering information.

There are some people who feel that doing this is unethical, but in my opinion, it is not. Data collection and feedback is an important part of growing any business.

This is a job people are paid to do, every day, and it serves an important purpose.

I should also point out that many, many mystery shopping companies occasionally have phone shops in addition to in-person shops, but there are some — like ARC — that are best known for their phone shops.

And another bonus — background noise is not an issue since you are posing as a consumer interested in the products/services of the business you are contacting.

About ARC Customer Experience

While many people work from home doing phone mystery shopping for ARC, there are also some people who do call performance monitoring and analysis for them.

These are also work from home positions, but I don't have as much information about how those work.

I did read on one of the work at home forums that there is very low turnover at ARC for the call performance monitoring positions, and they only hire in-house for that (people who are already doing phone mystery shopping for them). This could explain why there is so little information available online about the work.

In addition to phone mystery shops, I've read that ARC may also have some online mystery shops you can do.

ARC Customer Experience Pay

You are paid per call. The amount per call varies, but there is no information on specifically how much you will earn.

The compensation rates can vary based on the complexity of assignments and other factors.

This is actually part-time, extra income. I've seen a lot of varying reports online regarding how much you can make per month with some people saying over $100 and sometimes less than that.

It probably all comes down to how much work they have available and how much time you can spend working on it.

Getting Started With ARC Customer Experience

When you apply, you'll visit the ARC Shopper Hub and fill out the details they ask for.

You can also get on the waitlist for their online shopper training program, which will help you improve on your shops and may possibly lead to more opportunities.

Note the training program does NOT appear to be required.

ARC Customer Experience Reviews

I was not able to turn up much of anything on this company via Glassdoor or Indeed.

However, old information on various work at home forums indicates they are legitimate.

The company has additionally been active on social media, specifically Instagram, and you can find them by doing a search for @arccustomerexperience.

Want to apply?

Go here to read the ARC employment page and start on your application.

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