ABC Financial is a company that often hires people to work from home handling their customer service.
The company specializes in billing and management software for health clubs/gyms. Their workers take calls regarding accounts at various health clubs who use their software. ABC Financial is an established company that has been in business since 1981.
This is a US only opportunity, and it is also limited to certain states, currently Arkansas, Georgia, Florida, Maine, and Texas.
I'm not sure if these are the states they always hire in or if it occasionally changes. You can always check their “Careers” page to view their current openings, and be sure to select the “remote” option under the location drop down to narrow it down to just the work at home jobs.
How much does ABC Financial pay?
The rate of pay is not listed on the website, but I checked out their salary page on Glassdoor, and it says the customer service representatives are paid $11.82 an hour. Keep in mind this may not be entirely accurate.
Pay rates might vary depending on how long a person has worked there and other things. But some of the reviews online indicate that the pay is decent.
Update: – In the comments below, someone reported that they were offered $10.50 hourly. Another person let me know it's $10 hourly and $13 if you are bilingual — so somewhere in that range.
How often do they pay?
Pay is bi-weekly.
Do you work as an independent contractor or an employee?
It appears you are hired on as an employee of ABC Financial. The job posting mentions paid training and also a benefits package that includes medical, dental, vision, disability, life, 401k, tuition reimbursement, and a wellness program.
Are these sales calls?
No. The website mentions specifically that you are not doing sales. I gather that you are basically just doing customer service for people who have gym and health club memberships.
Who can apply?
They are looking for people with customer service experience that have a minimum of a high school diploma or equivalent.
You need to be able to type at least 30 wpm and have a professional phone presence. It's also important that you can provide a quiet background while you work.
What equipment do you need?
As far as equipment goes, you just need high speed internet, DSL or cable. ABC Financial will provide everything else you need. Also, it does not appear that you need a land line to do this job, so I will be adding this company to my no land line required list.
How long does training last?
Training is four weeks and also paid. The job posting does not say whether training is done onsite or online, but I get the impression it's probably online.
Feel free to correct me if you find out I'm wrong on that and I will update my information.
Is this flexible work?
It does not appear to be. The website states that their hours of operation are Monday – Friday, 7:00 a.m. -9:00 p.m. CST and that all candidates must be flexible to work any shift within those hours.
If you cannot adhere to the schedule they give you, you probably won't get the job.
What is the feedback?
The feedback is mixed. There are lots of reviews from workers at ABC Financial at Glassdoor, some positive some negative. They are interesting to read through.
Would you like to apply?
As mentioned earlier, you can go here to view the current openings and get your application in.
Be sure to choose “Remote – National” from the drop down box. Good luck! Please comment below if you have ever worked for this company and want to share your experience.
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14 thoughts on “ABC Financial Careers From Home – Benefits & Paid Training!”
I agree with Anonymous. I use to work there as well. Here are my Pros: M-F no weekends. Pay is consistent. Training is thorough. Cons: I’ve learned that gym memberships are scams. Because they are scams the majority of the calls are people who are angry and often times swearing at you because a gym has gotten over on them. This is just about every other call. It can be very stressful. But also to be fair sometimes the error lies with the members who didn’t read nor understand the contract.
I actually just received an email today stating that I have been chosen to work from home pending back ground check and other things also have to attend orientation training on 1/14/2014 I will update let you know how it goes
Hi I have my webex today. How long after did you hear back and what were the following steps?
I know this is a little late, but I wanted to know from current or former employees of ABC Financial what the exact hiring process is like? I took the test and passed, and I submitted all of my references, so now I have to attend the WebX Training Orientation seminar. I read from other reviews that there are like, two or three phone interviews and two seminars in total before they make a decision to hire you. Is this true? I really want to get hired.
Any feedback would be appreciated.
I just did the same as well although I have just scheduled my Applicant Information Session today. I don’t know what to expect but I would love to get a job with this company. I have not gotten to do the Web X Training Orientation Seminar yet. What is that about?
If you were still interested they are now hiring for WAH positions and you do not need to be bilingual.
Do anyone know how long it takes to schedule for an interview: The calendar has no dates
Just wanted to let you know they now hire folks in Maine to work from home.
Thanks for letting me know, I’ll update the post now before I forget.
Great! And you’re welcome 🙂
The Good The Bad and the Ugly.
The Good: Pay is bi-weekly. Benefits include health, 401k, 6 company paid holidays. Pay is somewhere in the ballpark of $10.50 per hour. M-F hours only.
The Bad: They assign you a set schedule. Their company hours are 7am-9pm CST. You cannot change or trade your schedule. Your schedule *might* change during “Shift Bid” which is June and December of each year. You may end up working well into the evening/night. No work-life balance as you are completely glued to your desk the entire shift. They even asked us to really think about how being chained to our desk would affect our life. There is MANDATORY overtime 2-3 times per week.
The Ugly: Read reviews on Glassdoor.com and do your research *Before* applying. There is a quite lengthy interview process. They won’t tell you your shift until after you accept the job unofficially in an email. By the time you are given your official shift – you already invested a good amount of your time! (think weeks or a month) I had to do 3 interviews and two Webex informational meetings. One of the interviews was with a Manager. On Glassdoor a former employee mentioned receiving back-to-back irate/angry customers. Who needs to be yelled at for 8 hours a day? No amount of money is worth that!!!
Personally – I declined the offer.
Does anyone know if it’s weekly or bi-weekly pay?
Just applied. There was no indication that only bilingual positions were available, though they do ask if you speak fluent Spanish and English. I will update once I hear back from them.
Do you have to pay out of pocket for a background check or does the company pay for it?
Comments are closed.