Colony Brands Offers Flexible Remote Jobs With Perks—Here’s What You Should Know

Updated for accuracy August 5, 2025.

Do you pride yourself on delivering exceptional customer service?

Do you have a pleasant phone manner and speaking voice?

Do you want to take both of these skills and work from home?

If you answered yes, then you need to keep reading as the company named Colony Brands is introduced.

What Exactly Is Colony Brands?

Colony Brands is a company that hires work from home customer service agents in certain states. Agents work as independent contractors taking inbound customer service calls.

If the company name sounds familiar, it is because this blog has been casually sharing Colony Brands for a number of years. So for today, we will dig deeper to learn more about this company.

This family-owned company started out as a mail-order cheese company in 1926 in Monroe, Wisconsin. Founded by Ray Kubly, the company places emphasis on being a people-oriented as well as a customer-oriented company that likes to bring out the best in its workers.

Since then its products have expanded to include apparel, kitchen appliances, food (other than cheese), and home décor. The company has several affiliate businesses in IT, financial services, and corporate aviation.

The original food catalog, The Swiss Colony, is still considered the flagship brand. Colony Brands owns a variety of other brands to include Ginny's, Midnight Velvet, Montgomery Ward, Seventh Avenue, and Tender Filet just to name a few. This is mentioned to give you an idea of the familiarity of the company and some of its products.

Colony Brands currently hires remote customer service reps in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, and Wisconsin. You should keep tabs on their hiring page in case there are openings in other states.

What Will You Be Doing At Colony Brands As a Remote Agent?

As a remote inbound agent, you will be taking customer orders via phone for products from the catalog or website. You will be responsible for:

• placing the customer’s order
• verifying the customer’s information
• answering product, billing or shipping inquiries

There are seasonal jobs as well as part-time jobs available to those who qualify.

What Are the Hours Like at Colony Brands?

Scheduling at Colony Brands includes first and second shifts with no regular overnight shifts available. The hours generally are from 8 am to 11 pm ET with adjustments made for your own time zone.

If you need overnight work at home, we have a list of those jobs here.

These hours are still considered flexible as you can choose your own hours within that time frame. Depending upon which brand you will be taking orders for, there are also Saturday hours up until noon ET.

However, there will be times when you may be required to work overnight shifts and weekends, especially during the busy holiday season.

What is the Pay Like At Colony Brands?

The pay starts at $14 an hour plus you can get upsell commission. Payment is made via direct deposit or PayPal.

What Are the Skill and Educational Requirements Like at Colony Brands?

Besides having a pleasant phone mannerism and the ability to offer stellar customer service, you will need to have:

• a high school diploma or GED
• the right to work in the US
• good working knowledge of Microsoft Windows
• accurate typing
• an attention to detail

What Are the Equipment Requirements?

The equipment requirements are as follows:

Minimum Computer Requirements

• A PC or Laptop with Windows 11 (No Mac, Vista, Chromebook, or XP)
• Processor:
  • Intel i-series 8th Generation or newer with 4 or more cores (2018 or newer)
  • OR AMD 2.1GHz or higher
• RAM: 4GB minimum (8GB preferred)
• Hard Drive: 10GB of free space

Internet Requirements

• Download speed: Minimum 4.0 Mbps (10.0 Mbps preferred)
• Upload speed: Minimum 2.0 Mbps (5.0 Mbps preferred)
• Wired connection required (Wi-Fi, hotspots, satellite, or dial-up not allowed)

Other Requirements

• Keyboard with Function Keys (F-Keys)
• Wired USB headset
• Webcam recommended (not required)
• Dual monitors and external mouse recommended (not required)

What Is Training Like?

Training is mandatory and conducted virtually. There are multiple scheduling options:

• 1st Shift: M–F, 8:30 AM–3:30 PM CST (2 weeks)
• 2nd Shift: M–F, 5:00 PM–11:00 PM CST (2 weeks)
• Weekend Option: Sat–Sun, 8:00 AM–4:00 PM CST (3 weekends)

If you're curious about other remote positions offering paid training, we do have a list of these here.

What Are the Perks of the Job?

• Paid training
• Performance-based pay and incentives
• Shift premium pay for 2nd, 3rd, and weekend shifts
• Holiday pay for returning seasonal workers
• Attendance bonuses
• Employee discounts up to 50%
• Flexible scheduling

What Do Others Say About Working at Colony Brands?

Reviews from current and former remote agents are fairly mixed—but most highlight flexibility and ease as key positives. Flexibility earns consistently high marks:

• Many reviewers say the schedule flexibility is excellent, especially for students or those needing part-time work, and they appreciate working from home.
• Virtual trainings and a supportive team environment are frequently praised, with supervisors often described as friendly and approachable.

But there’s a downside. Pay and benefits are often criticized:

• Glassdoor overall gives the company 3.2 out of 5 stars, while Customer Service Representatives rate it slightly higher at 3.5 stars.
• Compensation is typically rated around 2.8 out of 5, with several reviewers saying the $14/hour base pay isn’t enough for the level of stress and upsell expectations.

Training inconsistencies and scheduling issues also come up often:

• Multiple reviewers reported poor or disorganized onboarding, limited hours between peak seasons, and unclear communication about expectations during training.
• A few even mentioned that management seemed disconnected, with conflicting directives from supervisors at times.

That said, some employees have stayed long-term, emphasizing generous catalog discounts (often 45–50% off) and seasonal perks during busy periods.

In short: if you value flexibility, discounts, and a no-commute setup—and don’t mind the moderate pay—Colony Brands could be a solid fit.

Just go in knowing the pros include a supportive team and schedule, while the cons include variable hours, sales pressure, and underwhelming compensation for tasks that can be demanding.

How Can An Interested Individual Apply?

You can visit Colony Brands' jobs page here. Be sure to type “home” (without the quotation marks) in the keyword search box, and that should pull up any remote openings they currently have.

Are you looking for other companies that hire work at home customer service agents? Be sure to start getting our weekly work at home newsletters! These are free to receive and we frequently list openings from Colony Brands and similar companies.

Looking For Even More Legit Remote Jobs?

If you're looking for remote customer service jobs like the one Colony Brands offers but need something more flexible, long-term, or available in more states—be sure to check out FlexJobs!

FlexJobs specializes in hand-screened remote and flexible jobs, including hundreds of listings for customer support roles with well-known companies. Everything on the site is guaranteed to be scam-free, so you don’t waste time sorting through fake listings.

They do charge a small membership fee, but you can try it for 14 days for just $2.95. It’s a great way to find legitimate remote jobs if you're serious about working from home.

Go here to check it out.

Good luck to you!