Are you good with computers but not sure how to turn that into a remote paycheck? Or maybe you are starting from scratch and wondering if tech support is even something you could do without a degree or a lot of experience?
The good news is that remote tech support is one of the easier paths into work-at-home jobs. There are several well-known companies that hire for these roles on a regular basis.
This post will walk you through who is hiring, what they typically look for, and how you can start building the skills to get there if you are not quite ready yet.
Before we get into it, make sure you are subscribed to my free weekly newsletter. I share new remote job leads, tips, and resources every week, and tech support jobs come up regularly in those emails.
What Is Remote Tech Support Work?
Remote tech support workers help customers fix problems with software, hardware, internet connections, apps, and devices, all from home. The work is usually done over the phone, via chat, or through email.
Depending on the company and the role, you might be helping everyday people with basic device issues, or you might be working with business clients on more complex software problems.
Entry-level roles lean toward the first type and generally do not require a degree or prior tech experience. You mainly need good communication skills, a reliable internet connection, and the ability to stay calm and think through problems one step at a time.
More advanced roles, like those involving cloud systems, cybersecurity, or business software platforms, do require more experience and sometimes specific certifications. But those higher-level roles also pay a lot more, and many people start at the bottom and work their way up over time.
Companies That Regularly Hire Remote Tech Support Workers
The following companies often post remote tech support roles. Rather than linking to specific job listings that expire quickly, I have linked to each company's careers page so you can see what is currently available since that will always change.
TTEC
TTEC has been around since 1982 and is one of the largest remote-friendly employers in the customer experience and tech space.
They hire across a wide range of levels, from entry-level customer service workers who handle basic tech troubleshooting, all the way up to senior cloud security engineers and IT analysts.
Pay varies a lot by role. Entry-level positions tend to pay in the $15 to $18 per hour range, while more advanced technology roles can reach $100,000 or more per year. TTEC posts new remote roles often, so their careers page is worth bookmarking and checking back regularly.
Browse remote jobs at TTEC here.
OneSupport
OneSupport hires work-at-home tech support agents in a number of US states including Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Their roles are entry-level and typically involve helping residential and business customers with issues like slow internet, outages, and email problems.
Pay starts on the lower end, which OneSupport itself acknowledges is a tradeoff for the flexibility and the work-from-home setup.
Reviews from employees note that the experience varies depending on which client contract you are assigned to, and that hours can sometimes fall short of full-time. That said, it is a frequently mentioned entry point for people trying to get their first remote tech support job on their resume.
See current openings at OneSupport here.
Concentrix
Concentrix is a large company that hires remote customer service and tech support agents across dozens of US states. They work with clients in industries like healthcare, technology, retail, and finance, which means the type of support work varies depending on which role you apply for.
Entry-level roles at Concentrix generally require a high school diploma and some customer service experience. Pay varies by role and contract but tends to be competitive for entry-level work.
Concentrix also has a reputation for promoting from within, which makes it a good option if you are thinking long-term about building a career in this space.
Browse remote openings at Concentrix here.
Alorica
Alorica is another large company that hires remote customer service and tech support workers in many US states. They work with clients across healthcare, telecommunications, and retail, so you may find yourself supporting customers of well-known brands.
Entry-level roles at Alorica are open to people without prior tech experience, and the company provides training. Pay varies by role and client contract.
Like others in this space, Alorica also has paths into leadership and quality assurance for those who want to move up.
Browse openings at Alorica here.
CVS Health
CVS Health may not be the first company you think of when it comes to tech support, but they actually do hire remote workers for different types of tech support. Things like claims processing, medical billing support, and telehealth customer service come up often on their careers page.
These roles require more specialized knowledge than a general tech support job, but they also pay better, often starting at $18 per hour or higher and going up from there with experience.
If you have any background in healthcare or medical billing, CVS Health is worth checking sometimes. They are a large employer and new openings come up regularly.
Browse remote openings at CVS Health here.
How to Break Into Remote Tech Without Experience
If you looked at the companies above and felt like you are not quite there yet, that is okay! There are real steps you can take to build the skills that make these companies want to hire you.
Start With Free Training
You do not need to spend money on a coding bootcamp to get started in tech, although there are plenty of free ways to learn to code.
One resource I recommend often is the free data analytics course guide from Break Into Tech, created by Charlotte Chaze. Charlotte went from earning $28,000 a year as a researcher to over six figures as a data analyst, and she built a free roadmap to help others do the same thing.
The free guide walks you through exactly where to start, which free tools to learn, how to build a portfolio, and how to position yourself for your first tech job. No experience is needed to get started!
Data analytics is not the same as tech support, but the skills overlap in a lot of useful ways. Learning to work with data, troubleshoot problems, and navigate complex software makes you a stronger candidate for any tech-related role.
And if you decide you want to aim higher than entry-level support work, data analytics is a good way to do it.
Google also offers free certificate programs in IT support, data analytics, and UX design through Coursera. The Google IT Support Certificate in particular is specifically designed to prepare people for entry-level tech support roles and is widely recognized by employers. It is self-paced and completely free to audit.
If web development interests you more than support work, I also have a post on work from home web development jobs that covers that path in more detail.
Get Comfortable With the Tools
Most remote tech support roles expect you to be comfortable with things like ticketing systems, CRM platforms, remote desktop tools, and basic network troubleshooting.
You do not need to be an expert before you apply, but knowing the basic terminology and how these tools work will help you stand out in interviews and get through your training faster.
YouTube is a great free resource for that actually. Searching for beginner tutorials on Zendesk, basic networking concepts, or how to troubleshoot common Windows and Mac issues will give you a solid foundation without spending anything.
Build Your Resume Around What You Already Know
If you have worked in customer service, retail, healthcare, or any role where you had to solve problems for people under pressure, you already have skills that apply. The ability to stay calm, explain things clearly, and work through a problem step by step is exactly what tech support employers look for at the entry level.
When writing your resume, try to keep it focused on problem-solving, communication, and any technical tools you have used, even basic ones. Mention any software platforms, scheduling tools, point-of-sale systems, or databases you have worked with. These details matter more than most people realize!
Apply to Several Companies at the Same Time
The process for landing a remote tech support job can be slow. Some companies take weeks to get back to you.
You should apply to several companies at the same time rather than waiting to hear back from one before trying the next. TTEC, OneSupport, Concentrix, and Alorica all have rolling applications, meaning you can apply at any time.
Also keep an eye on my hiring now page, where I post new remote job leads multiple times a week across many industries including tech and customer service.
What to Expect Once You Are In
Most entry-level remote tech support roles pay somewhere between $14 and $20 per hour depending on the company and the contract.
Hours are typically full-time, though some companies offer part-time options. Equipment is often provided, but some companies require you to have your own computer that meets certain requirements.
Training is almost always paid and lasts anywhere from one to three weeks depending on the role. During training you will learn the specific products and systems you will be supporting, the company's procedures, and how to use their internal tools.
Once you are in an entry-level role and have a few months of solid performance behind you, opportunities to move up tend to come fairly quickly in this industry. Tier 2 support, quality assurance, team lead positions, and training roles are all common next steps, and each one comes with a pay increase.
Remote tech support is one of the more realistic entry points into a tech career for people without a traditional background, and a lot of people who started answering basic support calls are now working in IT, project management, and beyond.
If you want to stay on top of new openings as they come up, sign up for my free newsletter here. I send new job leads and work-at-home resources every week, and you can unsubscribe at any time.
Good luck!
Anna Thurman is a work at home blogger and mom of two. She has been researching and reviewing remote jobs for over 15 years. Her findings are published weekly here at Real Ways to Earn.