How to Get Paid to Answer Emails From Home

I know a lot of people looking for work at home jobs would much rather type to customers than spend all day talking to them on the phone.

Answering emails sounds especially appealing because most of us already know how to do that, and it feels like the kind of work you could realistically learn.

The good news is that there really are remote jobs where you answer emails, respond to support tickets, or help customers through chat and other written channels.

New remote jobs were added to this list on October 7, 2026. If a job has closed when you visit, check back soon. I try to refresh this list every few days, so check back for different openings as I find them.

11 Non-Phone Remote Jobs With Email, Chat, or Ticket Support

CoreBridge – Customer Support Representative. Fully remote for U.S.-based applicants, with full-time and part-time options. Help customers through email, chat, and support tickets, troubleshoot software problems, and create support documentation. Requires strong writing, problem-solving skills, and comfort learning software. Previous customer-service experience is helpful but not required. Pay and exact hours aren’t listed.

Sleeper – F2P Customer Success Associate. Remote in the U.S.; full-time. Help sports fans through email, chat, and social media with account questions, bugs, and feature requests. No degree or minimum years of experience are listed. Intercom experience is preferred, and familiarity with Sleeper is important. Weeknight and weekend availability is required, with five workdays and two days off. Health benefits, paid time off, and a 401(k) are offered. Pay isn’t listed.

Comfrt – CX Social Representative. Fully remote in the U.S. Handle written TikTok Shop questions about orders, returns, refunds, and disputes, respond to reviews, and provide live-chat support as needed. Customer-support or ecommerce experience is preferred. Strong writing and comfort using support platforms are required. Benefits include health coverage, paid time off, and a 5% 401(k) match. Hours aren’t listed. Pays $18–$22/hour.

Advance Auto Parts – Contact Center Agent, Digital Support. Remote for U.S. residents in the Eastern Time Zone. Help shoppers through chat, email, and SMS in this explicitly non-voice role. Requires a high school diploma or GED, two years of related experience or training or an equivalent combination of education and experience, and typing at least 30 WPM. Previous chat/email support is preferred. Benefits are offered; weekly hours and shifts aren’t listed. Pays $14.25–$19/hour.

Uproot Clean – Customer Service Representative. Fully remote in the U.S., Chile, Colombia, or Costa Rica; full-time, Monday–Friday, 8 a.m.–5 p.m. Eastern. Help customers through email, support platforms, and social media with orders, refunds, and exchanges. Requires customer-service experience and strong written English; ecommerce experience is preferred. Paid time off and quarterly flex days are offered. Pay isn’t listed.

BaubleBar – Seasonal Customer Care Associate. Remote temporary work lasting about 12–18 weeks. U.S. work authorization is required; eligible states aren’t specified. Answer questions through email, social media, and live chat. Requires two years of professional customer-service experience, CRM or support-platform experience, and typing at least 40 WPM. After training, at least 30 hours weekly are required as needed, with up to 40 available. Evenings, weekends, and holidays may be required. You’ll need your own computer and internet. Pays $17–$19/hour.

Betr – Customer Operations Associate. Remote in the U.S.; full-time. Help customers of the sports and gaming company through email and chat, resolve account and billing questions, and provide technical assistance. The work also includes reviewing deposits, withdrawals, and account irregularities. Requires at least two years of customer-focused experience and experience with payment providers and customer-support tools. Nights, weekends, and holidays are required. Pay isn’t listed.

Too Good To Go – Bilingual Customer Experience Specialist, English and Spanish. Fully remote within Texas; part-time, 10–20 hours weekly. Answer customer questions through email and chat. Requires customer-service experience and fluency in English and Spanish. Core working days are Sunday through Tuesday. A Mac, training, paid time off, and a monthly home-office allowance are provided. Pays $16/hour.

Runway – Consumer Support Specialist. Remote in the U.S. or Canada; full-time. Applicants should be open to Tuesday–Saturday or Sunday–Thursday shifts. Work through a high-volume queue of customer-support tickets, handle escalations, and report recurring problems involving Runway’s AI creative tools. Requires one to three years of customer support, operations, or technical experience. Pays $75,000–$90,000 per year in the U.S.; Canadian pay isn’t listed.

Minted – Seasonal Print Quality Assistant. Remote in AR, AZ, CA, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NY, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Seasonal work starts October 22 or 23 and runs through December 2026. Help customers by email with printing problems, correct design files, and arrange replacements. Requires Adobe Illustrator, Photoshop, Acrobat Pro, and Google Workspace skills. Three weeks of training run 9 a.m.–6 p.m. Pacific; regular shifts are 9 a.m.–6 p.m. local time, including at least one weekend day. Pays $17.02–$20.08/hour by location.

Ashby – Product Support Specialist, Americas. Remote in the U.S. or Canada; full-time. Work through technical support tickets, troubleshoot software problems, and explain product features. Requires B2B support experience and the ability to handle complex SaaS problems. The application lists Monday–Friday and Tuesday–Saturday shifts; some weekend coverage and schedule changes may be needed. Benefits and equity are offered. U.S. pay is $70,000–$90,000 per year, or $81,250–$104,250 in New York City and San Francisco. Canadian pay is CA$70,000–CA$90,000 per year.

What Job Titles Should You Search For To Find More

If you search only for “jobs answering emails from home,” you can miss legitimate openings because employers rarely use that exact wording.

I would also search for titles such as Email Support Specialist, Customer Support Specialist, Customer Support Representative, Chat Support Agent, Customer Experience Specialist, Customer Success Specialist, and Technical Support Specialist.

If you want to avoid calls, add terms such as “email,” “chat,” “ticket,” “written support,” or “non-phone” to your searches.

Still read the full description because a job title alone won’t always tell you whether phone support is required!

A Great Place To Look For More Email and Chat Jobs

If none of the current openings above work for you, don’t assume this kind of job isn’t out there! These openings can be hard to find because employers use lots of different job titles for written support work, and they can close quickly when they do appear.

FlexJobs is one place to check regularly in addition to what I share here. They hand-screen their remote and flexible listings, and there are no ads or scam listings on the site.

It is only $2.95 to check out Flexjobs for 14 days to see if they have anything you’d be interested in applying for.

Go here to search FlexJobs for remote support jobs.

Good luck, and I hope one of these leads works out for you!

Photo by cottonbro studio on Pexels.