So many people are interested in finding work at home chat jobs — mainly because they are non-phone — and Apple is one of the best options out there. Lots of people probably don't even realize that the company behind their iPads and iPhones regularly hire home-based workers.
Yesterday, one of my readers who is currently working for Apple as a chat agent was kind enough to answer some questions for me about what it's like. I thought this might be helpful for anyone who is considering applying to Apple for the chat agent positions.
How did you find out about Apple's work at home chat opportunity?
I found Apple’s WFH opportunity on www.columbusjobs.com, which works with www.monster.com. It was listed under customer service. At the time, I didn’t even think that companies hired for work from home, but I thought “hey, I’ll give it a shot”. A few days later, I received an email with several questions, mostly about why I wanted to work from home and why they should hire me. Then I had two FaceTime interviews. If you don’t have a Mac, that’s ok, they use Skype, too. From application to start date was 30 days. I’ve been told this was very fast, as some people I worked with said that it was two to three months for them.
Did you have any chat, phone, or tech support experience prior to getting hired by Apple?
Prior to Apple, I had about 13 years of customer service/tech support experience. I worked there with people who only had a little bit of experience, so apply even if you don’t think you have enough.
Have you been able to earn a steady income working for Apple?
Yes. My pay was $18.00 per hour, mostly due to the amount of experience I had. My best guess for average pay is $14.00. I also have management experience. The training is four weeks of full time, then you begin your shift. I know everyone says this, but moving up to full time and getting extra hours is really easy and usually very fast. This is a great place to work and is worth the struggle of part time to start out.
Since this is steady work (call center, except you are at home), your pay is steady and they offer overtime all the time.
What are your favorite things about working for Apple?
It’s easier to say what I didn’t like, which was there is no schedule flexibility. Your schedule is based 100% on your performance (mostly customer surveys), so the better you do, the higher you are in the ability to choose your schedule. If you are looking for Monday through Friday, this is not the job for you. Schedule bids are every few months, so you know what your schedule is way in advance. Getting time off is usually easy, except for the holidays, their busiest time.
Chat is 24 hours per day, so you can be scheduled anytime of day or night.
Phones closes around midnight, so that’s the latest you can work.
I loved the people. There is so much enthusiasm for helping employees grow and develop, and everyone I worked with, and I mean everyone, had a fantastic attitude. You can really make your own career there, it is amazing. They also trust their people and give them all the necessary tools and resources to help customers. Without a doubt, Apple is the #1 place I’ve worked in terms of management, self-directed career advancement, and just plain cheerfulness of the environment.
What tips would you give others who are interested in working from home for Apple?
#1 – They look for people who are enthusiastic above all else. If you are super-qualified, but don’t have a passion for the products and customers, they will pass you over for someone less qualified but with more enthusiasm.
#2 – For the pre-interview and email, the only things you really need to know are basic computer terminology and some things about Apple products. I was asked a) What is RAM b) How do you delete an app? c) How would you respond to someone who says their phone was stolen?
#3 – The last important bit of information is your home office. You must have a quiet room where you can shut the door and have zero background noise. During training, you must send them photos of your home office to make sure that it is set up ergonomically. A landline is required, but they pay for it. No VOIP allowed.
Many thanks to this reader for the helpful information!
If you'd like to apply as a chat agent for Apple, you can go here to check for the openings.
P.S. – Looking for more work at home chat jobs? If so, I recommend FlexJobs, a site I personally use and trust. They post hundreds of new remote and flexible jobs every week, and they are one of the only sites that can guarantee their leads to be scam-free. It's about $15 a month to gain access to the company names in their listings, and there is no obligation to keep your membership after one month if it doesn't prove helpful for you.