CallSource is a company that helps businesses analyze their phone conversations through their software and tools to ensure that no business is lost and there are no missed opportunities. This reminds me a lot of Humanatic because they hire people to work at home as “DealSaver Specialists” to listen, review, and grade submitted telephone calls between sales associates and potential customers at automotive dealerships. The company has headquarters in Westlake Village, CA and lots of in-house employees. Unfortunately there's not a lot of info online about the work from home DealSaver position, but I've researched and found what I could for this blog post.
This DealSaver position appears to be open worldwide, although the job requirements state that you must read, write, and speak fluent English.
Update – As of 4/2/14, the company is NOT hiring for this position, so if you're interested you may want to wait a bit and then apply at a later date.
What does a DealSaver specialist do?
DealSaver specialists log in and listen to recorded phone conversations. According to the job description:
“The Specialist assesses the status of the sales based on what is heard on the call. The Specialist will send DealSaver email alerts to dealership managers notifying them when sales calls result in a lost deal.” As mentioned above, these are mostly going to be calls made to automotive dealerships.”
How much do DealSaver specialists earn?
The CallSource website does not mention pay at all. However, there is a review at Indeed dated from 2012 stating that the pay per call is .10 cents. It's possible that the pay could have gone up or down since that time, so take that info with a grain of salt. I also found some salary information at Glassdoor indicating that pay might work out to about $11 an hour. If the pay is actually per call, then it goes without saying your hourly rate will vary depending on the number of calls you get and how long it takes to analyze each one.
Are you an employee or an independent contractor?
You work as a contractor for CallSource, and the website says that you won't receive any benefits at all or paid time off.
What is your schedule like?
This is one of those log in and work when you want jobs, but CallSource does have daily and weekly quotas you're required to meet.
What are the tech requirements?
You need high speed internet and a PC. You cannot do the work with a Mac unfortunately.
Who is eligible to apply?
As mentioned above, you can work from anywhere but fluency in English is a must. You also need to have either a high school diploma or GED equivalent. CallSource prefers to hire people who have at least one year of prior customer service experience.
What is the feedback?
There is almost no feedback on the forums that I can find, but there are a couple of reviews from workers at Indeed and Glassdoor. One complaint I read was that some calls can take 20 minutes to get through and you don't make that much per call so your hourly rate will suffer. There was another positive review stating that it's an easy job and it's nice to be able to work from home and set your own hours. It looks like the majority of the reviews posted at Glassdoor are coming from in-house employees, so those are not quite as helpful to read.
Since I don't have any absolute confirmation on how much this pays, I can't say for sure about the income potential. But if it's pay per call, then it would be a safe bet you shouldn't depend on this for all your bills. You might not know how long calls will take to analyze or how many calls you'll get in an hour. I would personally look at it as supplemental income.
Where to Apply
CallSource is NOT currently hiring for this position, but you'll see it posted here on their careers page when they are.