Maritz CX is a company that conducts surveys on behalf of major corporations. While they do have multiple call centers located in the US and in the UK, they also hire home-based interviewers. If you are looking for a work from home phone job doing outbound calling (not sales-related) where you do not need a land line, this might be a good fit for you. It does appear that the home-based positions are US only.
Working for Maritz involves conducting surveys for major corporations as mentioned above. The calls are done through an automatic dialer so you aren’t actually dialing the numbers yourself. From what I’ve read, it’s simple work where you just read the questions off from a scripted survey and key in responses numerically as you receive them. There is no selling. A quiet background is a must. Most current workers claim this is very easy work and that the surveys are short, usually lasting no more than a few minutes. This is good because most people don’t want to be kept on the phone.
You work for Maritz as an employee, not an independent contractor. Benefits include paid time off, employee referral program, and bonuses/incentives.
Many people who currently work for Maritz use Skype, Google Voice, and even their cell phones to do the job, so you don’t need a land line. Note that if you opt to use your cell phone, you’ll need to make sure your headset can plug into it and that you have unlimited minutes because you’ll be on the phone for at least four hours at a time without hanging up as the calls come in through the dialer. You’ll notice on the Maritz job openings page that there is a “virtual call center” position listed that states you do need a land line. However, I don’t think this is the same as the interviewer position.
It’s also important that you have broadband internet, no dial-up. You will also need a computer with Microsoft Office and use the Internet Explorer browser.
Maritz pays between $7.25 and $8 an hour. It starts out at minimum wage, but there is potential for increases after 30 days. Your pay comes weekly on Fridays with direct deposit. The pay period runs from Saturday to Friday and you will always be one week behind on your pay. Every month you can qualify for bonuses and extra little incentives, such as gift cards, based on your performance.
If you are hired, you’ll have to commit to at least 20 hours per week and not more than 28 hours per week. Working on the weekend is a requirement for every worker. You can choose to do either six hours on Friday, four hours on Saturday, or three hours on Sunday.
Here is some information on shifts that was sent to me about the schedule from someone who works for Maritz:
The schedule in Eastern Time:
Monday-Friday: 4-9pm EST
Saturday: 11-8pm EST
*If you’re in Pacific Time, you work 1-6pm M-F, for example.
Your schedule will be based on project availability.
The Application Process
Maritz has a virtual application on their website that is in .pdf format you will need to get filled out and email back to them. This form throws off some potential workers because when you pull it up, you see that you can’t type on it. I read on the Work Place Like Home forum that what you can do is print it off, fill it out by hand and then have it scanned and email it back to them that way. Someone else mentioned that they downloaded the .pdf file to Microsoft Word and that made it so they could type on it and then email it back.
After you get that form sent to them, you may hear back with an invitation to do a phone interview. They give you some options for days and times and you let them know what interview time would work best for you. It could take anywhere from a few days to a week or more to hear back about getting an interview. Maritz workers claim the phone interview is pretty easy to get through, you just talk to someone and you also do an assessment over the phone. It could take another week or less to hear back after your phone interview to find out if you got the job.
If you do get the job, Maritz will mail you some new hire paperwork to fill out that you will need to have notarized and then mail back to them. Before you can actually start working, you will also have to go through training.
There is a paid eight-hour orientation you’ll go through if hired, along with two full days of training. The staff gives feedback and tries to answer questions in a timely manner.
While many people say the work is consistent, it is project-based. This means the project you’re on could end unexpectedly and you may have no work for a while, or indefinitely. There was a comment left below where this happened to someone, so I would recommend having another earning opportunity on the backburner just in case.
The Work Place Like Home forum has an entire folder dedicated to Maritz here. I’ve been reading through this and the workers there seem really excited about the job and very happy with it. Pay seems to be timely and the people at Maritz are, from what I’ve read, easy to deal with. Of course the pay at $7.25 to $8 per hour is not a lot, but they do pay weekly which is a plus and apparently there are opportunities for bonuses and incentives. Lots of people are also glad that this is an employee position rather than something you do as an independent contractor, so you don’t have to worry about taxes.
How to get started?
You can go here to see the open positions at Maritz. You can also email them at virtual.sc (at) martizcx (dot) com to find out if they are hiring and request an application. Good luck! Please comment below if you have experience with the company you would like to share.