Do you need something that you can train for in just a few hours and start work the same day? Are you comfortable with both inbound and outbound calls? Would you like to get paid weekly? Then NexusOp might be for you.
Currently NexusOp is not able to hire people living in the following states – Alaska, California, Georgia, Hawaii, New York, Ohio, Oregon, or Washington.
What Is NexusOp?
NexusOp is a virtual call center which offers both inbound and outbound calls in both sales and customer support. Most of these—not all but most—calls are in either the financial services industry or in health care.
What Type of Work Do Agents at NexusOp Do?
Independent agents at NexusOp do a type of customer service which should end in a sale. After accessing the customers' needs and addressing their concerns about the products and services, a recommendation is made, which should result in a good transfer to have a sales person come on the line and make the sale.
NexusOp always wants agents to strive for 100% customer retention as well as be knowledgeable enough about the products to do upsells.
What Are the Work Requirements to Work at NexusOp?
- Work without supervision and quickly figure things out.
- Have 1 year+ in customer service and sales.
- Have a high school diploma or GED.
- Be 18 years or older.
What Equipment Do You Need to Work at NexusOp?
The equipment requirements to work at NexusOp are very lenient. Just have high-speed Internet and the latest version of Google Chrome. You must also have a USB headset with a mic.
What is the Pay Like at NexusOp?
While the position does allow you to work from home, it starts off as being paid for actual talk time on the phone. Talk time is between $.10 to $.45 per minute based on the client or service.
After your first two weeks, the calls drop to “commission only” and you are paid a percentage for what you sold or how you performed. This usually equates out to how many successful transfers you made for that shift. I hear agents averaging around $8 to $10 per hour with those who excel in sales making as much as $20 per hour. There are also contests from time to time with incentives.
Beware, because bad transfers will put you in the negative, so make sure that you are carefully evaluating whether the call should be transferred or not. They do deduct a percentage for bad transfers, and some agents have ended up in the red at the end of the week even though it does reset for the next week.
The hours are 9 a.m. to 9 p.m. EST, Monday through Friday; 9 a.m. to 6 p.m. EST on Saturday; and 1 p.m. to 6 p.m. EST on Sunday. A weekly deposit is delivered to the checking or savings account you have on file. You can set your own hours from the schedule that is offered. Communication is done via Skype while working on the schedule.
What Are Some of the Reviews on NexusOp?
Glassdoor gives it a 3.2 out of 5 star rating. The biggest complaints are low call volume and “commission only” pay isn't enough to make it work the agent's time. There are also those that really like it and do well.
Many say that it is hard to make any real money unless you are really good at sales. Some also say that it is fast easy money if you have no other way of earning income. Some say that unless you are really good in sales, you may end up with a negative balance even after several weeks.
How Can Interested Individuals Apply to NexusOp?
Go on their website and set up your account and complete the process. After your completion, you will receive emails welcoming you and giving you access to the training portals. A follow-up phone call will also follow the application to encourage you to start as soon as possible and also to see if you have any questions.
Good luck to all who apply.