Support.com is a company frequently hiring for work from home tech support. At one time they did have some sales positions available that were also work from home, but unfortunately they shipped these jobs overseas. 🙁 I despise when that happens!
What does Support do?
A summary of what Support.com is all about, taken from their website:
Support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. We provide a world class customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce. Support.com is defining a new category of technology-enabled services and growing rapidly each year!
Are you qualified?
If you have at least some tech support background and are pretty good at fixing computers when they tear up or setting up home networks, you may have what it takes to work for Support. Currently they have two different work from home tech support openings, which I will describe below. It looks like the tech support jobs are US only.
Remote Services Technician
The remote services technician is more entry level than the other position, personal technology expert. Basically what you do here is help people set up their wireless networks and also do some troubleshooting if necessary. Under “Qualifications,” the job posting states that you need at least a year of experience setting up home networks or some other type of related technical experience. You also need a year of related experience in a customer service environment. Pay is $11 an hour.
Personal Technology Expert
The personal technology expert is a much more involved role and appears to require a stronger background in technical support. You need at least a few years prior experience and it’s a plus if you have taken any tech-related courses or have any certifications. In addition to helping customers set up their wireless connections, you may also be helping them remove computer viruses, answer questions about various software, and also help them deal with internet connection problems. The rate of pay for personal technology experts is not listed, but from what I’ve read it does pay more than the remote services technician role.
Your schedule will be set, but they do have shift bids and you can also swap out with other people on occasion. So if you need flexibility, this may not be the job for you since they ultimately decide your schedule for you.
The Application Process
You have to take a test and have an interview. If you are hired, there will be training that could last a few weeks (Monday through Friday). Note there is also a mandatory background check.
Do you need a land line?
You do not need a land line when working at home for Support. Calls go through USB headset. If you are interested in other home jobs that don’t require a land line, you can check out my list here.
If you don’t already own a headset, you’ll have to buy one, but they don’t have to be expensive. I have a list of good options here for pretty much every budget.
The feedback for the tech support roles at Support.com is good overall. A lot of people were really put out with them because they shipped the sales jobs overseas, but the people who are still doing tech support for them here in the states seem to be pretty content with the work from what I’ve read online.
How to Apply
Visit the job openings page at Support and scroll down until you see the listings for remote services technician or personal technology expert, then click “Details.” This will provide full info on each role and also give you the link you need to apply.