Founded in 1973, APAC is a company that specializes in customer contact and business processing outsourcing solutions. The majority of their clients are in the healthcare, financial services, technology, communications, and travel and hospitality industries. APAC regularly hires people to work from home as customer service representatives to serve as liaison between the customer and client. These are primarily inbound calls.
Does location matter?
Even though the customer service rep positions are home-based at APAC, they are still location-dependent because the company will want you to occasionally report to the office for training and coaching, and they also mention in the job descriptions that, if hired, you may sometimes be visited by members of their home management team.
APAC only hires customer service reps in the US. The specific states might vary, but at this time it looks like the position is only open to people in or near Cedar Rapids, Iowa, Phoenix, AZ, Las Vegas, NV, and Humble, TX. You can check here to keep tabs on when positions are open and note the locations.
How much does APAC pay?
The pay for work at home customer service reps is not advertised, but I did some digging and it looks like it is usually over $10 hourly for work at home agents. The exact amount will vary depending on your experience and also which of APAC’s clients you are servicing. Your rate of pay during training will be slightly lower than the rate you earn once you actually start working.
Who is qualified to work for APAC?
For the at-home rep jobs, here is the list of qualifications:
- Strong communication and problem solving skills required.
- Must have working knowledge of computer keyboard and ability to navigate the internet.
- Ability to multitask in a fast paced environment.
- Customer Service experience strongly preferred.
- Ability to work independently and efficiently while maintaining acceptable schedule adherence levels.
Even though they definitely prefer past customer service experience, don’t let not having it stop you from applying. It’s still worth a try if you really want the job.
What equipment do you need?
The job description oddly doesn’t say what equipment you need, but with most home-based phone jobs you’ll need at minimum a headset and of course high speed internet as well as an up to date computer. I’ll try to find out whether or not these positions require a land line phone and update later.
Are you an employee or an independent contractor?
You would be working for APAC as an employee of their company, meaning that they will take taxes out of your pay, training is paid, and you may also qualify for some of their benefits, which are broken down in detail here.
How is the schedule?
Just like the pay, your schedule will also depend on which of APAC’s clients you are servicing. They do often hire both full-time and part-time workers. It is shift-based work.
Are there any fees to get started?
No. APAC will likely do a background check, credit check, and require that you undergo a drug test prior to hiring you, but they cover the cost for these things. The credit check is only a requirement with some of their clients — they may service a few where a credit check isn’t necessary.
Definitely don’t let bad credit keep you from applying. Bad credit isn’t always a deal-breaker — you just have to apply and see what happens.
How long does training last?
It takes about five weeks and it’s usually virtual even though the job description states that their home jobs are location-dependent due to possible in-house training. There are set times for training — you’ll be told which of their training classes you’ll be in after you apply. As mentioned above, you are paid for your training time although the rate for training will be slightly lower than the rate of pay you receive once you start working.
What do workers say about APAC?
Feedback is somewhat mixed. Most of the feedback at the Work Place Like Home forum is coming from people who are applying and not yet working there, although there are a few who had gotten the job and claimed to really like it.
As always, Glassdoor has a lot of feedback from workers, but keep in mind all the reviews there won’t be coming from the home-based workers, so when you read through the reviews you’ll have to try and pick out the ones where working at home is mentioned.
Overall, I gather that APAC is a legitimate, professional company that has been in this business for a very long time. I see no reason not to feel safe applying here.
How can you start?
Go here to view the current home-based job openings at APAC. Good luck, and feel free to leave a comment below if you have something to add.