Sykes is a well-known company that hires people as employees to work from home taking inbound calls for their clients. The company is actually now known as “Sykes Home powered by Alpine Access.” This is because the two companies — Sykes and Alpine Access — recently merged together. Alpine has also long been known for hiring people to work at home taking calls, and I reviewed them a long time ago here. But now from what I can see, these two companies are pretty much one and the same.
Currently Skyes is open to people in 40 US states and 8 Canadian provinces.
What You Do For Sykes
If you are hired by Skyes, you’ll be answering incoming calls from home. The nature of the calls will vary depending on the client (Sykes handles calls for many different companies), but most of the time people will be trying to order items, inquire about past orders, or ask questions about products/services.
Your exact rate of pay will vary depending on the client, but the Sykes website says most workers average about $9 an hour. Pay is made every two weeks via direct deposit to your bank account.
You will need a Windows-based computer, high-speed internet, a corded land line phone, and both a USB and telephone headset. The USB headset is for training and the telephone headset is for you to use once you start actually working and taking live calls. Sykes does not provide any of this equipment for you.
If you don’t have a headset, this list has a lot of recommendations for quality headsets good for work from home.
If you’re looking for something super flexible, this isn’t really going to be it. You agree to a fixed schedule upon being offered a job, although there may occasionally be some clients that can offer more flexible hours. Sykes requires you work a minimum of 20-25 hours per week.
You are working for Sykes as an employee, not as an independent contractor. This also means you get benefits. Sykes offers benefits to both full and part-time workers who have been with the company for at least 30 days including medical, dental, vision, and after one year you can get 401K. Apparently the benefits for full-time workers are a lot better than the ones for part-time workers.
The Application Process
First off, you should know that Sykes does a credit check on all applicants, but some black marks on your report are still OK. Many people on the forums claim they were hired with less than perfect credit.
The other important thing you should know is that Sykes also conducts a background check on you, and you are required to pay $45 so they can run it. However, you will NOT be asked to pay this money until after you’ve already been hired.
The first step in the application process is applying online. Sometime after you’ve done this, you may be invited to participate in a group interview. If that goes well, you might just get a job offer.
Before you can start working, you’ll have to go through training. The length of the training will depend on the client you’re handling calls for. It could run for just a few days or last for several weeks. Fortunately, you do get paid for 100 percent of your training time with Sykes.
Work Place Like Home does has an entire folder devoted to Sykes/Alpine Access here. It’s very active and would be a great place to read or post if you need additional information about the position. However, my browsing there leads me to believe that Sykes is probably a decent company to work for. I don’t see too many complaints. It appears that your experience at Sykes may largely depend on the client you’re taking calls for. Some clients are better than others. Overall, most people seem to believe Sykes is a pretty professional company.
Where to Get Started
If you’d like to apply for a job at Sykes, you can go here to get started. Good luck! As always, I would appreciate any additional information you can share in the comments if you have it.