If you’re looking for a chat-based non-phone job from home, you might want to check out Needle. This is a company that I actually found out about while browsing around on the Work Place Like Home forum. However, at that time the details were sketchy and I held off writing anything about it because I didn’t really understand what was involved.
I do have some more details now thanks to someone over at Needle posting looking for workers at WAHM. So if this interests you, now would be a good time to apply. It does appear that they currently just have openings for people in the US, but you may still be able to complete the application process if you are from other parts of the world in the event they have anything for your area in the future.
How it Works
As a Needle sales chat agent, you chat with customers, helping them find the right products to buy. From what I gather, it’s kind of a sales position so it does help if you’ve had some background in sales. However, they will still consider you even if you don’t.
The pay will depend on the brand you’re doing chats for. Some brands may pay hourly, while others only pay per chat. The rate per chat will vary depending on if you are working committed/guaranteed work time or “freeskating” which is what Needle refers to as being signed in but not having to work.
Payment is via Paypal once a week and the pay period runs from Sunday to Saturday. You are also given points that you can redeem for merchandise in addition to being paid.
When you work for Needle, you are doing so as an independent contractor.
The application wants to know how much or little you could work each week, but there are no requirements listed. You can plainly see from the “Welcome” page that you can set your own schedule, so if that is the case it would be very flexible work!
Because you can set your own schedule, you might occasionally be in a position where you are fighting for available hours with other Needlers. You are only allowed to schedule yourself for up to 28 hours per week typically, but this may depend on the brand you do chats for. Needle will also let you log on and work whenever (freeskating), which is good for you if there is ever any overflow work.
The Application Process
You have to fill out a long form that asks a lot of questions. After doing that, you should receive an email letting you know that your application is “in review” and that you’ll be contacted if they think you’re a good fit for a brand they have an opening for. If you are, they’ll set up an online interview that will be done during a chat session.
I will forewarn you that many people go through the process and never hear back. Needle gets lots of applications due to the flexible, non-phone nature of the work, so they don’t pick everyone who applies. I have read that people who apply directly with specific brands (see below) rather than on Needle’s homepage may have a higher chance of hearing back.
Needle encourages you to complete their online typing proficiency test and take the tour of the Needle Console while you wait. There’s some training videos and other things you’ll need to watch once you’re logged in.
Is This a Stable Job?
Not for everyone, but this is often the case with independent contractor positions. Needle may let you go at any time, with no warning, so make sure you have other eggs in your basket before deciding to depend on the income you may earn from Needle.
If you would like to go ahead and sign up, Needle may or may not be hiring for the following brands. Follow the link from each brand to get your application in. You can choose any brand that you love and/or are familiar with below. Please let me know if you’re aware of any other brands Needle may be contracting chatters for and I will get them added.
- Celebrity Cruises
- American Apparel
- Under Armour
- Astro Gaming
- HH Gregg
- Northern Tool
- Skull Candy
- Norwegian Cruise Lines
- LuckyGunner Ammo
- Urban Outfitters
Looking For More Companies That Hire Work at Home Chat Agents?
If so, I recommend FlexJobs. This is a membership-based job search site that I am a member of. What makes this site different than others you might use is that they have an entire team of people who hand-screen every single lead for scams before they post them on their site, and you’ll find high-quality leads from reputable companies you may have heard of. It is about $15 a month, but you can set your account under settings so that it doesn’t bill you for that second month if you just want to use it for a month and see how you like it.