Sedgwick CMS Non-Phone E-Support & Phone Work

A well-known company offering work from home jobs is Sedgwick CMS. They have both phone and non-phone positions available on occasion. This is a popular work from home option because they hire you as an employee, offer benefits, pay well, and even send you the equipment that you need to do the job.

Side note – I’ve read that Sedgwick does not hire people who live in apartments. I’m not sure why, but there must be some valid reason. Someone at WPLH mentioned they think it’s because internet connections in apartments can be a little spotty. Apparently a townhouse apartment might be OK, though.

What is Sedgwick CMS?

From the website:

Sedgwick is the leading North American provider of innovative, technology-enabled claims and productivity management solutions, delivering a world of expert resources to a diverse client base through more than 10,000 colleagues across the U.S. and Canada.

If that sounds like Greek to you, Sedgwick workers aid in filing claims for the company’s clients. You are the first point of contact for insurance claims, and it’s your job to get all the vital information regarding what happened and get it entered into a web-based form.

What work at home positions does Sedgwick offer?

They hire people for work from home e-support (non-phone) and also service center associates (phone). The two positions are pretty much identical as far as what you do is concerned. The main difference is that with e-support you are doing the job via email and fax and as a “service center associate,” you are doing the job over the phone.

Keep in mind that having the e-support position does not guarantee that you won’t ever have to be on the phones. If Sedgwick gets slammed with calls and they are short on phone workers, they may temporarily put you on the phones to help out with handling the calls until they slow down. But apparently this does not happen often enough to really be concerned about. One person at WPLH said in her ten months of working for Sedgwick doing e-support, she’d only been put on the phones once.

How much does Sedgwick pay?

Although I can’t find the exact rate of pay, it appears it may be more than $10 an hour. It is a little complicated how they break down the pay. It’s based on a yearly salary and kind of divided up, and the end pay rate works out to more than $10 an hour.

I did also discover that Sedgwick pays twice monthly and you can get paid via direct deposit or paper check in the mail.

What are the requirements to apply at Sedgwick?

This information comes from the job posting:

Education & Licensing
High school diploma or GED required.

One (1) year of clerical or customer service experience required.

Skills & Knowledge

  • Excellent oral and written communication

  • PC literate, including Microsoft Office products

  • Good customer service skills

  • Strong organizational skills

  • Good interpersonal skills

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

What kind of equipment do you need for the job?

This is one of the cool things about Sedgwick — if you get hired, they send you what you need. I’ve read that this includes a computer, two monitors, mouse, keyboard, and phone. Plus, they apparently reimburse you monthly up to $75 for what you pay for phone/internet.

Is this an independent contractor or employee position?

Sedgwick hires you as an employee, and you do get some benefits as well as paid training which last for a few weeks before you start working. The benefits include up to 20 days per year of paid time off, medical benefits that start on your first day of employment, dental, vision, long and short term disability, life insurance, and 401K that they will match.

What is the schedule like?

This isn’t the most flexible work from home position. The job will come with set hours that you have to stick to. There are occasional opportunities to change your schedule around about once every six months or so.

Even though most of us love the idea of working whenever we want to (common when you’re an independent contractor), there are great things about being an employee and having to stick to a regular schedule. You’ll always know when you’ll be working and you’ll feel more secure in how much money you’ll make each week.

What is the application process like?

You submit your application online and then you may get a pre-screening call. After this, they will send you several assessments to take via email. If you pass those, you’ll be contacted again to get an interview scheduled. You’ll also have to fill out another application which also gives them permission for your background check and possibly more assessments. If all goes well and you pass your background check, you may get offered the position. Keep in mind this entire process could take anywhere from a few weeks to a month, so getting the job is not an instant thing.


I’ve read good things about Sedgwick. Most people seem to really, really want the job. The primary gripes come from people who are frustrated by the application process and not hearing back, etc. You can find a ton of great feedback on Sedgwick at Work Place Like Home. They have a sub-forum for Sedgwick and that place is full of info and very, very active. You do have to create a free account at Work Place Like Home to read the threads there, but it would be worth it if you really want this job and are eager for whatever info you can find.

How to Apply

To apply at Sedgwick, you’ll need to go here to the career search page and type in “home” under keywords while leaving everything else blank. This will show you a list of all the current work from home positions offered. You may have to scroll through a few pages of jobs before you find either the e-support position or the service center associate position.

Good luck, and please comment below if you have any info on Sedgwick you’d like to share!

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  1. Michelle says

    Hi thanks for the great info! I have done the initial assessments for Sedgwick, have had two interviews, filled out the application, including release of a background check. This is for an at home position for a customer service professional position. I was told I would be notified next week with an answer. I really want the job although, I’m concerned about the background check! Does anyone know how involved the driving record checks are with Sedgwick to work from home? BTW I have no DUI’s or Drug Offenses, but something else on my traffic record i’m worried about regarding fines…

    Thanks, Michelle

  2. says

    This looks like a great opportunity!! I’m going to apply today and I will update when I hear something. Btw…I LOVE this site. It’s the best one I’ve found for work at home opportunities!! Tons of info so thanks for sharing!!

  3. Nicole says

    I applied for this company about a year ago and received a call for interview interviewed with 3 different people. On 05/12 I interviewed and received another call HR 05/14 that company wanted to move forward and offer call 06/02 so excited looking forward to training

  4. Roseanda says

    I just had an interview from this company and the interview was a standard phone interview. I had applied to so many that I forgot that I had applied here. I got 3 calls from them. So finally after the appointment to have the interview was scheduled I was very excited but the person who was suppose to have interviewed me never called me. I thought this was strange so I called them and right away they were able to reschedule me which was good. So finally today (Friday May 23, 2014) I was interviewed by someone who was very nice. I am pretty sure that I got the position. I was told that I would be notified next week. I just thought I would share this story because I have been waiting for a long time to find full time work like this and I am glad that I found it!

    • says

      If you type in the word home in the job search keyword box from the careers page, then scroll to the second and third pages, you will see the home jobs. They are “Service Center Associate” and “E-Support.” If you click on those job descriptions, you’ll see at the bottom that they both say work from home open to any location in the US.

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