Nex Rep, sometimes also referred to as Stewart Response Group, is a company hiring virtual agents to work from home, taking and making calls. This one tends to get a lot of buzz on the forums, so I did some digging today to find out what I could since this company appears to almost always be hiring. There is surprisingly a lot of positive feedback on this company even though there is an upfront cost required when you get started. More on that below.
Nex Rep hires home agents for a variety of different positions depending on the needs of their clients. Some campaigns require you to take inbound calls while others are outbound. I’ve also read a lot about sales work where you read from a script and have to do some upselling. The sales calls are not just outbound — some of them are also inbound.
If you do not want to do sales, you can ask when you apply if they have anything non-sales related available because they may at different times. I have read that recently there has been a receptionist position available you can do that does not involve sales.
Nex Rep Pay
Your pay will vary depending on the campaign you’re doing. With the sales positions, inbound calls are apparently commission only or based off of how many minutes you talk while the outbound is a base amount of $5 an hour plus commission. The receptionist position I read about pays .25 cents per minute of talk time, and on that one you are basically scheduling hair appointments and answering questions about the services offered. I am not sure if Nex Rep is still hiring for that particular position, but you can always ask about it when (if) you apply or see if they have another like it.
You get paid every two weeks and options available or mailed check or direct deposit. No taxes are taken out of your pay because you are working as an independent contractor.
Nex Rep does not require a land line phone. All you need is a headset and high speed internet. They also recommend a printer so that you can print out the pages of the manual they email to you, but lots of people on the forums say they never bothered to print out the manual and just referred to it on their computers if they needed to.
The thing that I honestly don’t get and that may be a deal breaker for many of you is that for the sales positions, Nex Rep requires you to purchase your manual from them. Apparently the receptionist position doesn’t require you purchase a manual. The manual for the sales positions contains a lot of the scripts you will be using and actually they email it to you rather than mail it via postal mail. As stated above, they also recommend you print it out, but you don’t have to do this.
The cost of the manual depends on the position. Some people say they were asked to pay $25 and others say it was $50 for them. I guess I could possibly understand a small fee for the manual if it were an actual book that they mail to you, but no, it just comes via email and they even want you to print it off using your own printer and ink. I just don’t get this at all, and if it were not for the fact that most people who work for Nex Rep sing their praises, I probably would not even mention them here because fees for stuff like that often raise big red scam flags for me.
The people who have paid for the manual say it is no big deal because you make back what you spent pretty quickly. Oh well. It would still bug me to do it because honestly, how much does it cost them to email a manual? If anyone can provide me with a valid reason for this charge, please do. I’d love to understand it, but I just don’t.
Nex Rep will also try to get you to purchase a headset from them if you don’t already have one, but you don’t have to do that. They charge something like $50 for their headset and you can definitely find one that will work at around $20 or maybe less on Amazon if you look.
You have to attend training if you’re hired, and it’s all done online. I’ve read some contradictory things about training. One person said it isn’t paid while another said the first week of training isn’t paid, but the second week is because you’re taking calls and actually sort of working during the second week. Maybe it depends on the position you’re hired for.
Nex Rep does apparently have some pretty flexible scheduling available. They require a minimum of 15 hours per week, but they are open 24/7 so you can schedule yourself for whatever time works best for you. If you’re doing the sales work, some people say that nights and weekends are some of the best for making the most money. I think the receptionist position might have more set hours, so that one may not be quite as flexible.
As I mentioned above, the feedback on Nex Rep is pretty good. I’ve scoured the forums and most of their workers seem really happy with the job and claim to be making decent money. But then some didn’t like it and said they didn’t make much at all. If you’re interested in the sales positions and you are good at upselling, you might do well there. If sales aren’t for you, then after you apply you may be able to ask them what they have available that’s non sales. The receptionist position I’ve mentioned above may or may not be open right now, but you could always inquire if they have anything like it.
Another thing I wanted to note is that most of their workers seem satisfied with the training process and the amount of help they receive from upper management.
If you want to read the various feedback for yourself, here are some links to use:
- WAHM – This is the search page displaying lots of results where people are discussing Nex Rep.
- Work Place Like Home Nex Rep forum – Work Place Like Home has it’s own mini-forum for this company. You will have to register as a member here to view the forum.
Want to apply?
Go here for details on getting started. Good luck if you decide to do it. Please share below if you have experience with this company.