Sitel is a work at home call center position where you are considered an employee rather than an independent contractor. This company offers some nice benefits once you have worked for them for 90 days. Also, the calling is all inbound, so this is a plus if you are someone who is not a fan of outbound calling. Sitel has been in business for 26 years and they provide customer service for many well-known brands.
How much does Sitel pay?
Sitel does not list the rate of pay on their website. The only thing the website says about the rate of pay is that it will vary depending on the skill set needed for each client. However, I have searched the work at home forums and some say it starts at around $9 to $9.25 hourly. The company does offer raises at various intervals during your employment and you are paid by the hour instead of per call.
When does Sitel pay?
Sitel will pay you bi-weekly either through direct deposit or with a pay card.
Where does Sitel hire?
Sitel does not hire in every US state, but fortunately it isn’t too limited. Sitel hires in the US only for work at home positions in the following states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin.
Who is qualified?
It is preferred that you have previous customer service experience or sales experience, but those things are not requirements. Your chances of getting hired are probably better if you have past experience in customer service/sales.
I should mention here that one of my readers went through most of the application process — about two hours worth of time spent — only to get a “we’re not interested” email afterward. So just be mindful that the application is fairly time consuming and even if you make it as far as the voice audition, that’s no guarantee you’ll make it in.
What are the tech requirements?
- A computer (configuration requirements listed on website) – No Macintosh
- High speed internet (DSL or Cable)
- Home office free from noise, distractions and interruptions during your shift
- Telephone – analog or digital land line (strictly for work use during your shift)
What are the benefits?
After you have worked for Sitel for 90 days, you may qualify for medical, dental, 401K, vacation/holiday pay, employee discounts with some of Sitel’s clients.
How is scheduling?
This isn’t a super flexible job. Your schedule will depend on the client you are working for. According to Sitel, there are part-time and full-time opportunities available.
You will have to go through three to six weeks of training before you officially start working for Sitel, but you will be paid hourly for your time spent in training. Sitel does not bend very much when it comes to training. You will have to show up for every session. Not doing so could result in your being dropped from the project.
You will find a ton of info here in Sitel’s FAQ. This should answer most of your other questions.
Feedback on Sitel
Many people who have gone through training, interviews, etc. and are actually working for Sitel from home seem happy with the position. I’ve read some good things on the forums. However, I have also seen complaints from people who are in the midst of the training/interview process. This can apparently be sort of sluggish sometimes. Someone reported all but being hired but then never hearing back from the company after that point. Another person said that training was taking a long time to complete. But apparently once you’re up and running and actually doing the job, it’s not all that bad. The hours can be long and you aren’t really allowed to get up other than during lunch, etc.
Update 9/13/14 – Since this review was originally published, there have been tons of reader comments posted below that provide lots of insight into the hiring process. I encourage you to scroll down and read them if you’re looking for more authentic feedback on Sitel.
Want to apply?
Go here to start the application process with Sitel. Please comment below if you have any experience with this company that you would like to share.