Work at Home Taking Calls for Sitel

Sitel is a work at home call center position where you are considered an employee rather than an independent contractor. This company offers some nice benefits once you have worked for them for 90 days. Also, the calling is all inbound, so this is a plus if you are someone who is not a fan of outbound calling. Sitel has been in business for 26 years and they provide customer service for many well-known brands.

How much does Sitel pay?

Sitel does not list the rate of pay on their website. The only thing the website says about the rate of pay is that it will vary depending on the skill set needed for each client. However, I have searched the work at home forums and some say it starts at around $9 to $9.25 hourly. The company does offer raises at various intervals during your employment and you are paid by the hour instead of per call.

When does Sitel pay?

Sitel will pay you bi-weekly either through direct deposit or with a pay card.

Where does Sitel hire?

Sitel does not hire in every US state, but fortunately it isn’t too limited. Sitel hires in the US only for work at home positions in the following states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin.

Who is qualified?

It is preferred that you have previous customer service experience or sales experience, but those things are not requirements. Your chances of getting hired are probably better if you have past experience in customer service/sales.

I should mention here that one of my readers went through most of the application process — about two hours worth of time spent — only to get a “we’re not interested” email afterward. So just be mindful that the application is fairly time consuming and even if you make it as far as the voice audition, that’s no guarantee you’ll make it in.

What are the tech requirements?

  • A computer (configuration requirements listed on website) – No Macintosh
  • High speed internet (DSL or Cable)
  • Home office free from noise, distractions and interruptions during your shift
  • Telephone – analog or digital land line (strictly for work use during your shift)

What are the benefits?

After you have worked for Sitel for 90 days, you may qualify for medical, dental, 401K, vacation/holiday pay, employee discounts with some of Sitel’s clients.

How is scheduling?

This isn’t a super flexible job. Your schedule will depend on the client you are working for. According to Sitel, there are part-time and full-time opportunities available.

Training Info

You will have to go through three to six weeks of training before you officially start working for Sitel, but you will be paid hourly for your time spent in training. Sitel does not bend very much when it comes to training. You will have to show up for every session. Not doing so could result in your being dropped from the project.

More Information

You will find a ton of info here in Sitel’s FAQ. This should answer most of your other questions.

Feedback on Sitel

Many people who have gone through training, interviews, etc. and are actually working for Sitel from home seem happy with the position. I’ve read some good things on the forums. However, I have also seen complaints from people who are in the midst of the training/interview process. This can apparently be sort of sluggish sometimes. Someone reported all but being hired but then never hearing back from the company after that point. Another person said that training was taking a long time to complete. But apparently once you’re up and running and actually doing the job, it’s not all that bad. The hours can be long and you aren’t really allowed to get up other than during lunch, etc.

I would recommend doing a search on Sitel at WAHM and also Work Place Like Home. You’ll find several threads where people are discussing the company.

Update 9/13/14 – Since this review was originally published, there have been tons of reader comments posted below that provide lots of insight into the hiring process. I encourage you to scroll down and read them if you’re looking for more authentic feedback on Sitel.

Want to apply?

Go here to start the application process with Sitel. Please comment below if you have any experience with this company that you would like to share.

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Comments

  1. theresa says

    I have applied with this company so many times never hear anything back from them I do have the qualifications that they require plus more why do they not respond after ward?

    • Heather says

      Check your spam file in email service used to apply. That’s where mine was so that I could complete the assessments.

    • Kay Lewis says

      I have also applied with this company – I have all the qualifications and more. I, too, get the letter that I won’t be moving forward with the company… I’m baffled.

    • Im just saying says

      I work for this company. They have not paid me or 3 other employees. When we inquire about our checks, they say that they’ve mailed them only to find out days later that they have not.. I would not recommend this company. I worked two weeks for absolutely nothing. Calling HR is JOKE. You’ll be holding for hours. Rhonda Wells is one of the people who deal with finding out what happened to your check. Her voice mail is always full and she never returns emails. Don’t waste your time folks..

  2. Danielle says

    I applied the other day and finished my assessment and did the voice audition the lady said I would receive and email in 24 hrs I never received on what do I do reapply are can I call are email someone

  3. bradley says

    What are the hours for training? I was looking for a part-time work at home solution as I work 3-10 at a call center.

  4. demij says

    I’ve been with the work from home program taking roadside assistance calls for nearly 10 months. The things I like: We started off at a shameful $9.00/hr, You will get regular increases over 6 months until you hit 10.50. 2) I have health and dental insurance 3)They are less careless than the 2 other WAH call centers I’ve worked for. they do try to be professional. Doesn’t always work out, but I appreciate the effort. 4)They send you a computer, phone, headset, and keyboard at no cost to you and they support/replace when there is a problem. This was huge for me, because tech support at the last 2 companies have really messed my personal computers up – and they take no responsibility. 5) Calls are generally quick, and you will rarely need a supervisor once you get the hang of it.
    What I dont like: After 6 weeks of training I had no clue how to operate the dispatch software because they dont have a training version. 2) They will tell you that many things cant be taught in training as an excuse for missing the opportunity to educate us on certain best practices. 3) Supervisors are hard to find when its time for them to take a call – and often, they won’t do it. 4) When the system goes down, unexpectedly, it will be the worst day of your life. Customers will wait 2,3,4,5 hours for roadside assistance and there will be nothing you can do about it – and nothing you can give them to make up for it. 5) The better health insurance pkg isn’t an option for agents until you’ve been there for 3+ years. I think if you’re willing to pay for it, you should be able to choose but no. not here. 6) This is the worst for me – They are very evasive about schedules during training. You will train at regular business hours. When you get to on floor training, the hours may be slightly later. You wont know your regular hours until about a week before you’re finished with on floor training. Then, you’ll have to compete to keep your shift if you’d like to keep it. They do a shift bid every 3 times a year, and if you’re not a top performer, you will lose your shift and be moved to difficult hours like 4-midnight or 5pm-1am. You’ll be asked to go part time or quit if you can’t deal. Of course, none of this is mentioned during training or interviews. There is never any mention of you losing your schedule. This is why turnover is high. Otherwise, I think more people would stay because it isnt as stressful as other types of call center work. They are willing to work with school schedules and in rare cases will make an exception for home life issues but it only lasts until the next bid. Its very disruptive and difficult for employees to adapt to.

  5. Courtney says

    I applied to Sitel about two months ago, did an assessment, then had two interviews. On my last interview, someone told me that my interview results would be sent to HR, and they would let me know from there. I guess I did not get the job, because it has been over a week, and they still have yet to contact me by phone or email letting me know about my status. They could at least have the decency to let applicants know after an interview on whether or not they got the job, or at least inform on whether or not they are pursuing other candidates that better match the qualities that they are looking for.

    I don’t think that is too much to ask. If Sitel interviews someone two or three times, at least let them know something so that they are not waiting by the telephone and constantly checking their email. People do not have time to wait for a company to get back with them when they say they will, when in reality, they have no intention to. Sitel in my opionion, just from my opionion, is very unprofessional and disrespectful.

  6. Jennifer says

    I just had an interview today. I was called 15 minutes late, so I ended up going on with my night. When I got home from grocery shopping, my mom told me someone had called from for an interview and they would call back in 10 minutes, which they did. The interview lasted about 10 minutes and was very easy. First, I was asked to go to http://www.speedtest.net and was told more about what the company, does while waiting for the results. After the results of my speed test, I was then asked a few questions such as: “why do you want to work for Sitel?”, “tell me about a time you had a difficult customer interaction?”, and “do you have any restrictions?” I have a 6 year old son that can only be in day care from 8a-5p mon-fri so I asked if they would consider me for shifts between 7am and 5pm MST, and was told that should not be a problem. Last, but not least, the interviewer instructed me to go the site, sitel.com and tell her who the President and CEO of Sitel is. After that, I was told I was being moved forward and would receive an invite for a second interview within 24 hours to learn about the current project(s) offerings.

    I’ll update once that happens!

  7. Naomi says

    I am so happy to have finally heard back from them. I had pretty much counted it as a waste of time having done the application and testing after checking my email everyday for about 2 weeks. I got email from them today saying that I passed the skills and appitude tests, and that I could follow a link to get scheduled for an interview, but my computer doesn’t meet the upload speed requirements, which I actually think they probably have listed wrong, but there is no way to get around that.

    They require min download speed of 1.5mbps, and min upload speed of 1.5mbps. I use the Clear network and they only give me 100mbps. I do a lot of both up and down loading of files on a daily basis, and my up and download speeds are fine. I’ve also noticed that none of the other telecommute positions require THAT high an upload speed. Most of them require that you can upload in the 0.5mbps area. (thats why I’m thinking its probably a typo).

    I Can’t schedule an interview because of my supposed lack of internet upload speed, but it still feels to good to know that I was able to pass their very intense appitude testing!

    Thanks, Anna!

  8. Jennifer says

    Sorry for the late update. I did have my interview a few days after my post above. I was told this was for the Toys R Us Project. The recruiter told me they do send a computer out . I was asked a few questions about past employment and what my availability would be. I told the recruiter I have a young son and would only be available between 6 am and 5:00 pm. She snarled at me and stated most agents need to have a least 2 shift availability. The next day, I received an email stating I was not selected for this position. I have to believe it was because of my inflexibility with the shifts.

  9. Samantha says

    Hi All, I have a 2nd interview with Sitel tomorrow and was looking for more information on this interview and what to expect. The first one was a general sitel interview and this one is for the roadside assistance project.
    Any information will be great. Thanks in Advance.

  10. Romelda says

    Hello,
    I took the assessment test online and I am still waiting. Does anyone know how to get a phone call to them to check the status of an application?

  11. Aly says

    Hello! I just wanted to let you know that I went through the interview process with Sitel and I was able to land the job! I am so excited about working with this company!! Thank you for having such an informative site. I have been looking for a good WAH job for months and I’ve been visiting your site and applying for WAH jobs that you list everyday! The hard work has definitely payed off and thank you again so much for your informative info on your site.

    • Eboni says

      Hi! I have applied for Sitel and I did get an email inviting me to an interview. The issue is that when I click on the link, the calendar for August and September shows up, but no times listed. Was that the issue with you? Why would I get an email saying to schedule an interview, but no spots are open? How long did it take for you to get hired?

  12. Carolyn says

    @Eboni
    I received the same email. All spots were taken. Then a few days later I received another email for a position and when I went to the calendar, they had an opening on the same day. So hang in there, I believe when they want to interview you for a position, it will show open times.

  13. Eboni says

    @Carolyn… That’s exactly what happened! I went to the calendar, scheduled the interview for tomorrow morning. I can’t wait to see what that is like. By the way, how did the interview go?

  14. Carolyn says

    It went fine and I got the job. But training was going to start the 18th and they put it off two weeks so doesn’t start now till Sept. 2. Let me know how your interview went. Are/did you interview for the Macy’s customer service? It’s mainly going to different websites and giving answers to questions about the website and then general interview questions like “What would you do if customer was really upset because a friend had bought the same thing as her and the friend got it cheaper?”

  15. Eboni says

    Hi Carolyn! I’ve just completed the interview and I got the job. My new hire orientation will be on August 19 and I start training on August 25. The campaign that I will be working on is Toys R US. It is full time and they will provide the computer and headset which is cool. All I have to do is provide the computer screen and I have that already so I am good with that. Let’s see what happens and congrats by the way!

    • Krystal says

      Hi Eboni, I have a new hire orientation on August 19th as well and I start training on August 25th. I am not doing the Toys R Us campaign tho. I am doing tech support for Direct TV (I think). I will be working part-time but training is full time. My schedule will be 7am to 1:30pm.

  16. Carolyn says

    @Eboni
    CONGRATULATIONS!! Good luck
    I’m glad I didn’t get Toys R US! I know nothing about toys anymore. LOL All my kids are grown. Also, I didn’t want full time. I will be part-time but it’s mostly mornings and I would prefer evenings. I’m hoping maybe after a few months I can change to evenings.

  17. Elian says

    Hi, I have just completed the long assessment, typing test and the voice audition. So, I will just have to wait for any news. I am bilingual and I did not see any requirement for that. I also have an 8 year old daughter and would like to work from 9 to 3 or from 8 p.m. to 12 a.m. I am not sure if this schedule would fit their needs.

  18. Carolyn says

    @Elian
    It will depend on what position you are interviewed for. The one I am going to work for is Macy’s part-time and you have to be available to work from 8 am to 3 pm. When they send you an interview request for a certain position, they will have the hours required and either you can accept or not.

  19. Eboni says

    @Carolyn… That is what I wanted but I will take what I can for now. I just found out that the “full time” position with Toys R Us is temporary until like January. If I do well, then it will be permanent. Am I the only one offered a temporary position?

  20. Carolyn says

    I’m not sure. They may only hire temporary full-time through the holidays. They have a lot of different clients, so if you do well once the position with Toys R Us is up, you can probably transfer to another client, if you don’t get hired full time with Toys R Us. I’m retired, so I only want part-time. I bought a house about 4 months ago and want so many things! LOL I don’t know if Macy’s is just through the holidays or not. Guess I will learn all of that once we have orientation.

    • Melly says

      Carolyn,

      This is temp till January and then some will be invited to stay on full time but they need more people for the Holidays right now. I go for my drug test tomorrow and submitted the credit/background check but we have so much debt so I’m not sure how well that’s going to go over!

  21. Conway says

    I am offered the interview for Toys R Us campaign/full time. I interview tomorrow at 5pm cst. I will keep you posted~

  22. Elian says

    @Carolyn, you got a suitable schedule for me. Today I received an email to schedule an interview . It is a full time job for AON campaign. No time offs during training and at least for the first 3 months of work. Availability should be from 7:00 a.m. to 7:00 p.m. CST. I will keep post how my interview went through..

  23. angel says

    hello i received and email to schedule an interview. but, at the end of the email there is a link that says 2nd part of questionnaire. when i opened it it looked like something sitel would fill out? anyone know what i am talking about lol?

  24. Carolyn says

    @angel

    If it is for an interview, there should be a link in the middle of the email for you to click. I don’t know why the link at the bottom to fill out a questionnaire is there, but that’s not what you need to click on. It does come up with something funky.

    • Reba says

      Hi Elian! We are going to be in training together!! YAY!! lol…I just completed my New Hire Paperwork and now I have to go to a notary to do my I-9 information!!!

  25. Sandy says

    @Eboni can you tell me what type of interview questions was asked for the toy r us campaign? I have an interview Monday for the same position. Thanks!

    • Melly says

      Hi Sandy. By now you probably already have gotten “hired”, of course they do the drug/credit check before it’s official. I was hired this morning but we have so much debt that I’m not sure how well that’ll go over.

    • Eboni says

      Hi,

      Basically it was just questions asking about my work experience and if I was able to attend training. The interview wasn’t very long and I was basically hired on the spot. Let us know how everything went.

  26. Melly says

    I have an interview tomorrow for the Toys R US campaign. My e-mail said that the training begins 8/26, which I found odd since a lot of you that were hired said 8/25 you were starting. I’ll keep everyone posted and let you all know what questions were asked so I can help someone else through this. I signed up for Full time as well but am hearing from a few of you that this is a temp assignment. That’s fine with me. So glad I found this site! I would REALLY love to get in on one of the live chat campaigns. I noticed Toys R US has live chat. I wonder who they use. Is it Sitel? Does anyone know?

    • Carolyn says

      @Melly
      If it’s like other places I’ve worked for, you will end up doing both phone calls and chat. If you aren’t on a call and someone wants to chat, they’ll put it through just like a call. You just have to keep an eye on the chat box. Sounds like they are hiring a lot for Toys R Us. I’m going to work for Macy’s, we were suppose to start training on the 25, but they pushed it out to Sept. 2.

      Good Luck

  27. Carolyn says

    Has anyone else been hired for Macy’s? They put off the training for 2 weeks and said orientation would be the 25th, time to be determined. I have not heard anything since and just wondering if anyone else has. Since I would think they would have sent the time by now.

  28. Eboni says

    HI,

    Sorry for the delayed response. Well I had the orientation for Toys R US on 8/18 and was informed that the full time position is infact permanent, it’s just the Toys R US project is temporary since the holiday season is approaching. Once that campaign is over in January, we will then be moved to another campaign. The equipment is pretty easy and simple to set up. Make sure that is done before your training. And don’t forget to keep your box because when you decide to leave, you must return the equipment. The I-9 process was pretty tidious but I got through it. My first day of training is on 8/25 and can’t complain because I have the hours that I want. It helps that I work during the daytime because my kids will be in school, so no distractions. Good luck to everyone and I will keep you all posted!

  29. Julia says

    greetings,

    My hiring process with Sitel started with a application immediately following an aptitude test. It took about 2 hours to complete. I read in small print that once you start the test you can not back out. Then a voice audition. A pre- recorded voice asked me what I would do in this situation ” You have only been employed for a company for 6 months and have received 2 write-ups already for being late. A 3rd write-up would mean termination. Now you are on the way to work and stuck in traffic and are going to be late. What do you do?” Then the automated voice tells you to leave your answer to the situation after the beep.I received email to set up a phone interview with a recruiter the next day. I pulled up the calender and the only day that wasn’t blocked out was that present day. I had 2 times though to choose from. No other appointments for the month were available. The recruiter called me exactly on time and the interview lasted about 30 minutes. The recruiter asked me generic job interview questions. Like ” Why do you want to work at home with Sitel instead of showing up for work at a regular job site? “, ” Tell me a time that you had to help a difficult customer?” At the end of the phone interview with the recruiter I was offered the Toys R Us campaign. I received a contingent offer. A background check , credit check, was submitted along with drug screen. I was told NHO would start on 8/26 with TRU starting 9/2. In the contingent offer it stated something like that I would not be officially hired until satisfactory background screenings was received.They instructed me to look for an email with new hire paper work . Along with instructions for ” the next step” on the Sitel website that I registered on after phone interview . I have not received a new hire packet and have not found the “next Steps” on website. I have received a new email though saying that my training class has been rescheduled. Orientation and training has been pushed back due to “overfilling” the class. The new schedule for orientation is 9/2 then training on 9/8. I am still not sure though if I am officially hired! How soon before training does once receive new hire paperwork? When will I know if I passed credit check for employment? How can I know that I am official hire?

  30. Carolyn says

    @Julia

    I’m glad that someone else is also getting the same information as me. Maybe they are just overwhelmed with new hires at this time. I received an email stating the Macy’s orientation was pushed back to yesterday, but then never received any information on the time for it. I sent an email to the recruiter yesterday but haven’t received an answer. When I look at the “Efficient Hire: Sitel Outsourcing” site, it just shows me as Holding and no actions required. Hopefully, we will get some information soon. I’ve not received any paperwork either, besides for the background, drug and credit check. And had to redo the background check, since the first one they sent was for 7 years and they needed 10 years.

    Good Luck

  31. Eboni Campbell says

    Hi… Sitel will send you information via email so keep checking on it. I am pretty sure that you are hired. They do need people because the holiday season is approaching. I am in my second day of training and it is ok. I do like the fact that Sitel provides the equipment for us. Makes things a lot easier. I will see how it goes. Good luck everyone!

  32. Lissy says

    I got hired for the toys r us campaign with the new hire orientation on 9/2 as well. I went to do my drug test this morning and now I’m just waiting to hear back. I hope it doesn’t take long. All I have received is the same email twice which basically explains how things will be done step by step. I’m sure I’m not officially hired yet since I just did my drug test but i hope I hear something today. If anyone else who’s in the toys r us 9/2 class gets any info after their drug test please let us know. I’m concerned since I’m not official and haven’t received another email.

  33. Julia says

    @Carolyn & Eboni,

    Ahhhh! I just got an email from Sitel saying they want a second interview. I have already interviewed once, tested aptitude, done drug screen, background & credit check. Received Different emails re: training. Now, they wan’t a second interview. what’s going on ? am I hired or not? what can expect from a second interview?

    • Jennifer says

      This happened with me too for the Starbucks campaign. I was offered the job a few days ago then someone named David emailed me saying they need to do another interview to determine if this is would be the right job. Clearly it would be or I wouldn’t have already been given an offer. Makes no sense.

  34. Carolyn says

    @Julia

    I wish I could answer your question but I’ve heard nothing since they sent the email pushing the NHO back to yesterday with time to be determined. If it was yesterday, they didn’t send me an email about it. I know it didn’t go to my spam folder, I get very few spam emails and I always check before deleting. Training is suppose to start the 2nd for it also. At this point, I have no idea what is going on. It seems that I’m the only one that is hiring in to for the Macy’s campaign that is using this site. My contact person is Shawna, whom I sent an email to yesterday and I haven’t received an answer. So I don’t know if she is out for some reason, or my status has changed. As I said before, only thing I know is it still shows me as Holding. I’m just going to put my application in at other places, since I don’t know what is going on here.

    Good luck on your interview and let us know how things go and if you get any more information.

  35. Eboni Campbell says

    @Julia.. I have no idea. I didn’t have a second interview. I was hired on the spot and the recruiter sent me an email within minutes about getting the drug testing and background check done. I went ahead and did the drug test the following day and because it’s escreen, Sitel has the results within an hour after the drug test is done. Usually, the results are sent electronically. Why would they want a second interview, I am not sure but I would do it… at the same time keep your options open. @Carolyn, I am sorry that you have not heard anything. Most likely, you will get an email on Friday, since that is what happened to me. I ended up getting emails from Sitel the friday before my training. Good luck to everyone!

  36. Carolyn says

    @Eboni

    Did you have the NHO the week before you started training? I’m not worried about the background check or drug test. I wrote documents for Slot machines in Vegas and went through an FBI background check and I never even take aspirin much less anything stronger, so drug test was good. It just seems weird that they put off the training for 2 weeks and then I’ve heard nothing. I received the Macy’s campaign offer on the 11th.

  37. lakesia m says

    I was offered the job also for the dtv campaign, then I received an email about a 2nd interview too. It threw me off because I had already been offered the job last Wednesday and I received an email Thursday about the 2nd interview. I asked the interviewer if this was standard practice(to be offered the job then get scheduled for another interview) she said it was something new they were doing.

  38. Jennifer says

    I interviewed for Starbucks email and live chat only. Was given an offer. Then today I got an email from an operations guy named David saying they need to do a second interview even though I was already hired. It was very strange but I did it any way. Not sure if I still have the job or not.

    They were very evasive about the hours of operation for Starbucks. Recruiter didn’t know and guy that did second interview didn’t know either. I’m still up in the air as far as hours. I have a 6 year old son so I need to know what the campaign business hours are. I had to email the HR department and ask.

    Very unorganized interview process and feel like I’m being led on. If the interview process is like this, I imagine what actually working for them is like.

    We’ll see. Will update you soon.

    • Brenda Vicario says

      I’m interested in the Starbucks campaign. I did email Human Resources to let them know that. Did you ever find out the hours? I’m hoping to do a 8pm-3am shift or similar.

    • Tammy says

      Hello, are you still working the Starbucks campaign? What hours are you working? I also have a 6 yr old and need to make what ever arrangements necessary once I start. Thanks.

  39. Carolyn says

    I finally heard back. According to them I didn’t complete the 10 year background request form. I did complete it, had to put in my last 10 years of addresses (had to look some up). Their message said, I didn’t have to do another drug test. They just needed a 10 year background check instead of 7 years. So I didn’t complete the drug part, maybe that is the reason they didn’t receive it.

    I was then offered Toys R Us position, which I turned down. I know nothing about toys, since all my kids are grown. Plus it was full-time and I’m looking for part-time. So I will start looking for something else.

    @Jennifer

    Sounds like the second interview is something new they have started. I think they are just overwhelmed right now with new hires, gearing up for the holiday season. Also, they have a lot of new trainers and interviewers from what I’ve read. Which may be the reason they are doing the second interview.

    Good Luck Everyone

  40. Eboni Campbell says

    Wow Carolyn! Sorry to hear that… The toys r us training is ok but I didn’t know we were doing so much. Basically, there is no script so we have to wing it. I now see why there is 3 week training because there is so much to learn and practice. As far as the second interview, that may be something new that they are doing. I had the NHO a week before the first day of my training. As I’ve said before, I was hired on the spot. Guess I got in at a good time then. The only thing that I don’t like is that the class is so big. At least 35 people are in my class, but at the same time, things are organized. I really can’t complain since I have worked from home before and those companies always like to start me off in the afternoon and have me working late. I have 3 school aged children so that is not possible, I have to work during the daytime because that is when it will be quiet in my house. Good luck everyone!

      • Meghan says

        So you were hired for the Starbucks campaign? I just did my first interview for that on Saturday. I was told I was being switched to “active” & would receive an email with instructions for either the background/drug testing or instructions for scheduling a second interview. I haven’t gotten anything yet… From what I’m reading it seems like maybe they’ll get back to me just not on the promised timeline. That’s ok, I guess, but I really hate not knowing. What is the actual training like? Is it like a live class online, do you watch videos, or read materials or what? I’m just curious to know more. Hopefully I hear something soon because the training is supposed to start 11/10!

  41. Julia says

    Starting Toys R Us NHO tomorrow 9/3.This was a 3 week long hiring process. With 3 diffirent start dates that got pushed back. Including additional paper work, the backgrounds took weeks for results.Plus a second phone interveiw. At last though I am offically hired. I will let you all know about how training goes. Oh and BTW I was toldToys R Us had part time too. A recruiter informed me of this. Just FYI. I signed up for FT though.

  42. Crystal says

    Hi, just wondering if your are actually working the Starbucks campaign. If so, is this job less stressful than other call center jobs and what are the hours like?

  43. says

    Hello Ladies, I had my interview yesterday morning. I received a job offer while on the phone. Through the day yesterday I received a contingent job offer, background acceptance, and final offer…today I received an email for a second email…I have not received an email for background check or drug test yet…I am confused why I would receive something called background acceptance and final offer if I havent done the background test yet, or why I would have a final offer… so now I am like do I have a job or dont I have a job. The first interviewer told me I did, and to go ahead and give my current employer notice..I will be quite upset if this is not the case

    another issue…

    you know that system where you contingent letter goes to, and you have to go create a password and pin number? I wrote down my pin number and my password…but for some reason I didnt write down what my login name is and it is not my email address is…does anyone know if it is anything special, or what I can do to retrieve it? I called the phone number highlighted on our letter it says it call if we have problems getting our background or drug test, but they said they cant access that system…so I emailed my recruiter yesterday…meanwhile, I cant access the things I have been sent to know what they say….there is an option for forgot password, but not forgot login id name.

    I got the offer for DirecTV, I kinda really wanted the live chat programs…does anyone know if after we accept one of these offers, if we would get still get offers for one of the other programs if they become available?

      • says

        yeah. thats what I figured too. I dont know why the first interview lady told me to give my notice a couple days ago. I emailed shawna two days ago, but no response yet…hurry up and wait…I have my second interview in 15 minutes. unsure if I should mention the lost username or not, or if it will be looked at it irresponsible and wont get hired…ugh ugh ugh

      • says

        The email that is in the system that I cant access right now says “Background approved- Final Offer”…is that what yours said after you had your background check and was your final offer for employment? I havnt had my background check yet…and I am waiting for my 2nd interview now..lol see what I mean I am getting things all out of order….

  44. bianca says

    Hi does anyone know how long it takes to get an email back? I filled out the application and got an email confirming that they received the application and to check my email for further steps. I submitted the application sunday (yesturday) and have not yet heard anything.

    • says

      be patient a bunch of new classes started today…so give it a few days..some people get an immediate email, others take a few days…but with a boatload of new employees starting today, you are likely going to have to wait a couple days

  45. Michelle says

    Does anyone know if they hire felons for work from home? I filled it out on application but still nervous since so many people discriminate against it.

    • Jennifer says

      Sadly no. Most work from home companies do not. Since you will be dealing with sensitive information. I know because my husband has applied to every work from home job and they refuse to hire him because of his felony status.

      Try 1NW they hire felons just don’t answer yes on your application. They are the only work at home place that doesn’t do a background check.

    • says

      I cant say for certain, but i do know they do background checks and drug testing. my guess would be they do not because we have access to full names, addresses, social security numbers, as well as credit card info

      • Michelle says

        I wasn’t convicted of any fraudulent activity or thievery. Basically self-defense because a guy raped me at 17 but since my state doesn’t support self-defense, I had to do a few years. I put it on my application and it wasn’t turned down so I wouldn’t understand why they would have me go through the entire process knowing my conviction if they don’t hire felons.

  46. Miranda says

    I have done all my paperwork except the drug test, background was approved, yesterday I had my second interview, today I had to go get some papers notarized so when I get back home to scan and upload them, I try to log into my account but it says user not found. I wonder is this a glitch or if they have gotten rid of my information.

    • says

      dont worry they didnt get rid of your info…if you got this far, you are hired…you may not have wrote down the user name properly, or it is a glitch, or something…anyways..you can email rhonda.wells@sitel.com and ask her for your system log in information so that you can complete your forms. she will get back with you rapidly, and wont hold it against you. When I started I saved my email address and password, however the login name was something I didnt create and was some weird thing with my name and the year…so that is probably your issue to…its an easy fix

      • Miranda says

        I got an email this morning saying they were not taking my application any further but Fedex brought my things for drug testing. That is weird

      • Sabrina says

        I am hired I got my second interview today. The guy I spoke to was Greg and he was super nice. But I am concerned because when I try to log into the site where I signed my offer it is telling me user not found… I tried everything and it will not let me back in there no matter what I do
        \

  47. kayla says

    I filled out the application but wasnt able to do the tests yet. But I got a text today from (205)703-2327 telling me I to respond witv name and ph# for an interview. Has anyone else ever recieved this?

  48. MISS502315 says

    I was Hired with SITEL for the AON campaign. I have completed all the paperwork online as well as faxed in my information in regards to taxes. I am supposed to start next Monday. I have attempted to login to the SITEL website to check the status of the information in sent in VIA fax was received and processed correctly. I was unable to do so as it indicated USER NOT FOUND. Does anyone know what this means and why I would be getting this type of error at this point. I completed the background check and well as drug test and received my final offer and completed the paperwork associated with the final offer. I sent emails to 2 different individuals in regards to them contacting me to provide me with any additional information needed to complete the process and start working on 10/6/2014 as noted. Has this ever happened to anyone that has been hired. Why would I no longer have access to my information in the system. Does anyone know who I can contact to get clarification on my employment status.

    • Miranda says

      I’m not sure what it means for you but they sent an email the next day saying they were not taking my application any further after I received my drug test things from fedex

      • says

        My drug testing was in the same email, in the system you have to log into, at the same time as my background check. I did not receive it from fedex…something sounds a little off from that…..the only thing that came via fed ex as after i accepted the final offer, my computer system came overnight delivery via fedex…I just began working sept 22nd, so I dont think things would have changed that much in that short of time…

        • Denise says

          Same here. I will receive the computer system tomorrow, and I have a mandatory “setup meeting” Thursday or Friday.@Opportunitywaits, what exactly comes with the system?

          • says

            I really enjoy it so far. I am unfamiliar with what AON is, but I know the earning potential for Directv is high and there are alot of competitions, bonuses, and great commissions….Training has been alot of fun, and pretty laid back.

  49. John says

    Does anyone know what the username is to login? I believe it is your first letter of your first name, then your last name, and some numbers. Do you know if the numbers stand for anything? I cannot get ahold of anyone to find my ID and need to accept my offer.

  50. Denise says

    @Miranda, I received my drug testing info (paper) through email, which I had to print and take to the center. I wonder why FedEx delivered yours.

  51. Tracy says

    Does anyone know what the NBA Campaign is about? I have an interview for this particular campaign today, but I do not know anything about it.

  52. Ashley Moss says

    My username is my first my last name and birth year. the password is what I created in the beginning of the application. I will also be working on the AON campaign. Does anyone know what that campaign will be doing? I received my computer today and start training on Mon.
    Does everyone who works here like it so far? I have been offered multiple jobs over the last few weeks because i have been applying like crazy!! So Im hoping I’m making the right choice:)

    • miss502315 says

      I am scheduled to start with AON on Monday as well. I have not recieved my computer yet. How did your computer arrive, Ashley? Have you been able to log into the system that had all your info/paperwork for HR? I have not been able to log into the system and have had no luck when I have emailed anyone. I did recieve my invite for IT/setup, but I have nothing to set up……… GRRRRRR!! What do you think I should do? I am so ready to begin working it’s unreal!

  53. miss502315 says

    I am scheduled to start with AON on Monday as well. I have not recieved my computer yet. How did your computer arrive, Ashley? Have you been able to log into the system that had all your info/paperwork for HR? I have not been able to log into the system and have had no luck when I have emailed anyone. I did recieve my invite for IT/setup, but I have nothing to set up……… GRRRRRR!! What do you think I should do? I am so ready to begin working it’s unreal!

    Reply

  54. Ashley Moss says

    Hey Miss! Glad we’ll be working on the same campaign! I received my computer yesterday from FedEx. I was able to log into the system and get my paperwork off, I just haven’t gotten it notarized yet. Im doing that today though since the IT training is tomorrow. My username for the login was my last name, and the last 2 digits of my birthday and the password was the original password I set up in the beginning. If I were you, I would get a phone number off one of the emails or email anyone you can. I emailed the guy that sent out my forms for my login info because I was having the same problems, but not long after I sent the email, he emailed me back with my login info. Let me know how it goes!

    • miss502315 says

      I have emailed everyone about this and have not recieved a reply. I did complete all my paperwork and had it notarized this past monday. Did you get any info telling you your equipment was being sent or did it just show up?

  55. New 2014 says

    Hello – looking for some insight. I applied , did all testing. Did two interviews where both I was told I was hired for Cox Cable. Was told to watch for email about drug test and background check. Also some employee paperwork email as well. Supposed to start class on oct 20th. Have not received any email about anything. How long does this take?

    • Mya says

      Hello,

      I’m suppose to start training October 13 for Toys R Us , but I haven’t got any email or call from Sitel. I been calling them for the past two days but no respond after they told me someone will be giving me a call and to continue to check my email. I don’t know what is going on, but I am really concerned because again training starts Monday for me as well.

      Also I did pass my two interviews, drug screen, and background, but no email yet.
      If you hear anything before I do, please give us an insight on what’s the delay. Thanks

  56. sj says

    wait a minute how many interview are there 2 or 3 because im getting an email about another interview after i already did the drug scfreen background check and the 2nd interview and also rcvd the contingetn offer. what is going on?

    • says

      are you certain the new email for the interview is for the same campaign and same position? there are several different companies that sitel represents..and several jobs for each company that you could be interviewed for…

      • sj says

        see now i emailed her about EXACTLY that because when i went to book the appt AGAIN for what would be third interview it said macy’s. i emailed her and she said i interview for the one i got a contigent offer for (TRU) even though it says macy’s. i went ahead and booked another one today for tmrw just in case even though THAT bookinow appt setter said AAA. I was undert he assumption it was only 2 interviews. I did both, did my drug test, esign on the sitel site, TWO background checks ( had to complete a second time this morning even though i completed in FULL and submitted it yesterday). oy ve . i know you work for them already was just wondering do you get bathroom breaks and do they offer overtime?

        • says

          every 2 hours you get a 15 min break, at 4 hours you get a 1 hr lunch, and you can also set your icon to away if you need to step away to relieve yourself. you can get lots of over time after you get out of training

  57. New 2014 says

    Hello – looking for some insight. I applied , did all testing. Did two interviews where both I was told I was hired for Cox Cable. Was told to watch for email about drug test and background check. Also some employee paperwork email as well. Supposed to start class on oct 20th. Have not received any email about anything. How long does this take?

  58. SLR says

    I have received several e-mails about agent jobs for Sitel work from home. I didn’t book the interview for those jobs because my internet did not meet the standards. Now I have met the internet requirments but I have one question. I have a monitor that meets the standards but I do not have a CPU only have laptops. Do I need a CPU for the interview process or will my laptop suffice for interview. A position for Cox was sent to me and I am interested in applying but I don’t want to apply for the job if I am required to have a CPU. Can someone please reply back to me ASAP for time is running out for the interview openings for Cox.

    Thanks,

    SLR

    • says

      you will just need the monitor before you start working…I only had a laptop for the interview, I told them I would have a stand alone monitor before I started working….I went to a thift store and bought one for 10 dollars a few days before I started, after I had a job offer..wasnt an issue at all

  59. SLR says

    I had an interview today and I checked my email and got a message stating that I missed my interview. I looked at my phone and noticed that I had a call from a private number. My phone is set-up to block private numbers. I have since that that feature off of my phone. Can someone tell me if I missed my opportunity for an interview. I sent the lady that sent me the email about the campaign but she has not responded. I tried to reschedule the appoint and it says 1 appointment per candidate. Can someone shed some light on this for me.

    Thanks

  60. SLR says

    Need Help ASAP! I had my interview yesterday and they called me back later that evening asking what time I would be available today for an interview and to go over my internet testing, I did get the the call today and telling confirming that I had received the e-mail regarding where to go and do my drug testing. One of the e-mails was for my background screening. Well it automatically cut off while I was typing my information and when I went back to log-in it said user not found. I then requested a password change and it sent me a new password, When I type in the password it tell me me password expired please enter new password. Well it won’t accept any of my passwords and the requirement is at least 8 characters and 1 alpha numeric. Can someone please help. I sent an e-mail but no response and I want to get this submitted ASAP.

  61. says

    i applied today with Sitel and heard from a recruiter passed and i thought i heard her say someone would call me back with in 2 hours today, but she could have said 24 hours… This company is a direct competitor of the company i just left.

  62. simone (facebok name lucy peele) says

    Has anybody been able to get an anser b ack from any of the recruiters. i rcvd 2 more emails stating that my background wasnt filled out and i did it TWICE. Also rcvd an email from shawn stating they i ddint schedule my drug screen weh n i did it last monday. I emailed 3 recruitrs and rhonda but no reply. any suggestions??

  63. simone (facebok name lucy peele) says

    anybody having a problem uploading i-9 forms to sitel site?it keeps saying Whoops-a-daisy!

    We’re sorry, but the page you’re looking for was not found!

    Your session has been lost or otherwise become unusable. i log in i log out try to upload again and still the same. my god this so frustrating. i just need evertyhing in order already

  64. Davina says

    I’m also quite confused about the process. I filled out all the paperwork, background check came back fine, did the registration online and the employment verification uploaded fine as far as I can tell. The GIS system cut me off in the middle and I couldn’t log back in to schedule my drug test (but they still entered into a contract with me for the Macy’s campaign which is supposed to start training on Monday 10/20) and I have no idea what I’m supposed to do. I’ve sent email to Shawna, Rhonda and HR and haven’t heard back. I’m concerned because I truly NEED this job, our family is in dire straits. I was so excited that even though I’m physically disabled I finally found a job I can do. Let’s all keep our fingers/toes crossed and think positive thoughts for each other♥

  65. Sabrina says

    Hello I had a very different experience with the hiring process… not sure what to make of it.. I filled out most of the application and was in the middle of the assesment part when they called me for my first interview. It was for Toys R Us. Now mind you I had not finished the assessment i was in the middle of it when I got the call. Had not even checked my email for any of their emails they sent me… Which apparently had been about 12 of them the lady was really nice and asked me a lot of the same questions you guys got. Had me navigate the toys r us website some. Before I got my assesment even finished I had my drug test and back ground papers and the offer signed… Have to go tomorrow for the drug test. Now what is weird is I finally got the assessment done and they sent me an email to set up a contingent interview? Now is this a second interview or is it a mistake since I didnt have everything done before they called me… I mean they called me literally 10 15 minutes into the application.

  66. Kiara says

    Hi everyone I filled out the application and after an hour got a text from some 888 number saying they needed my name and number and someone called me and asked what times I was available & she said I was rejected because they needed me 24/7 but then 3 or 4 hours later last night I got another call asking to set up an interview for today in the morning but no one called at all -_- After about one hour I got an email saying they were hiring with a list of all these programs and to click a link to make an interview so I took an interview for tomorrow @ 11:30 AM for the Starbucks email program but idk if I did everything right and how do I know my application process because there’s no sign in or log in? Someone please help!!

    • says

      the first text you got is strange, as I never received a text, but I know they are in the middle of changing their hiing process so I am unsure about that…but when I did interview I did get an interview ( you may get several emails and invitations to interview as there are several different companies that they represent so dont be confused, and dont be afraid to pick the one you like the best) when you click on the link in the email for the interview, it will lead you to choose a time, and then you enter your name…or if it asked you to pick a specific time, it already has your name in the system, and it is just asking you to confirm that time will work for you.

  67. kerry says

    Hi all, will be coming to work for the Toy r us Campaign,is anyone on that one and if so how are you liking it ? The process was pretty quick I applied last Sat, and got a call from H.R. a hour later she asked a few brief questions and did a speed test on computer I was then told it was for Toys r us position .when i got off phone i checked mt email and i had contigent offer and background check with drug test ,I did all the same day then on sunday my final offer came in with I 9 forms along with voice audition.on monday I was sent a link to set another interview ,so i scheduled it for same day along with getting my i9 to a notary and faxed . when i had my interview (this time with operations manager ) it was more detailed and lenghly . I was then told there were 3 campaigns i could choose from .I chose macys but he called me back and told me it had closed so i went with the Temp Yoys r us Position , and today( Tuesday ) i got a fedex email saying my computer has shipped and will be here tomorrow .so for me it was pretty quick and organized ,everyone that I have talk to so far has been very pleasant and informative ..I do think they try to get background and drug test done first to weed out some .anyway goodluck to all who are waiting .

  68. Joseph says

    I’ve gone through the application, assessment, voice audition, first interview (where I was offered the position officially), sent the email for the background check, drug test and I-9…just completed the drug test and I-9 today and apparently I am to have another phone interview? Interesting. I think it might have been a double-booking, but I’m going to take it regardless. I’ll update when I find out about the secondary interview, because the first was a very typical interview.

  69. Meghan says

    Ok so I put in my application really late last Wednesday night (the 22nd), but I did it on my phone so when I reached the assessment it said my browser didn’t meet the requirements. I was bummed but I went to sleep and was going to try again the next day on my computer. I checked my email the next morning (23rd) & I was pleasantly surprised to have gotten an email confirming receipt of my application and another with the links to the speed test and the assessment. I also got a txt saying they were ready to interview me & to respond with my name & # so I did. Then at around 10 I got a call from an unknown number but no message was left. I called the number back and it said it was the hr line for sitel. I got through to someone but was told that the @home recruiting was handled by another dept. so I was given their #. I didn’t get in touch with anybody and left a msg. I got kinda busy that day and didn’t have a chance to complete the assessment but when I checked my email the next morning (Fri 24th) I had an email inviting my for an interview that day for the starbucks email campaign. I set up my interview for that same day in the evening. I got a confirmation email and everything, but when the time came for my interview I didn’t get a call so I checked my email again & it turned out I had another email saying I had cancelled and thank you for letting them know ahead of time. I never cancelled so I was pretty confused. I went to try to reschedule for the next day because when I first scheduled there were openings that day and the next, but when I tried to “book it” it said the interviewer wasn’t available for that time. I figured I had lost my shot, but I went ahead and completed the assessment and voice recording thing & then I tried again later that evening to reschedule just because & for some reason it took! So the next day I kept checking my email up until my appt time to make sure it didn’t cancel again and did end up getting the call. It went very well and my interviewer said she was switching me to “active status” whatever that means and that I would receive an email within 24 hrs with either instructions on background/drug test or for a second interview. I still haven’t received anything. From what I’ve read here it seems like they’re just doing a lot of hiring right now and making some changes to the process, so should I still have hope?!Anybody that was hired for the Starbucks campaign? Would you mind sharing some info? How are you liking it? What is the training like? What schedule did you get? Are the breaks for the email only just like the inbound calling? Any other info? Thanks so much in advance! This hiring process is nerve wracking.

  70. Judi says

    On 10/16/14 I received an email from Tammy Eledge to scheduled my 2nd interview. I had already done the voice interview and application process and assessment. Then on 10/21/14 I did a phone interview with Fay Veasey and immediately after the interview she sent me a Welcome Letter telling me what to expect next and what to do. Nothing since. No background check/drug screening email. No email regarding the IT sessions. Nothing. I have emailed both of these ladies and have heard nothing. I emailed the provided email for questions regarding the background check and was told it had to be ordered by HR. So I emailed Tammy and still have not heard anything. This is very disheartening as working for this company is greatly needed. Working from home is so important for our family right now. I am giving up a Supervisor position at a major Call Center and taking about a $6 an hour pay cut but staying home is the only option I have right now for personal reasons. So my next step is emailing hr@sitel.com and hopefully I can get some kind of answer so I know how to proceed.

    • sj says

      Call sitel directly. It may take a little while for them to answer. (Make sure u charge your phone fti :-)) but u sholud ecentually get an,agent who will take ur number and email and have someone callor email u back. Ps. When calling select hr for option. Hope that helps

  71. Sabrina says

    Did anyone else get an email message saying they apologize but the Toys Us campaign for Nov 3rd has been cancelled? I done everything they asked and was hired. The only thing I was waiting on was my equipment to start then I got that email today saying they will call me today or tomorrow with other options but the Toys R Us campaign I was hired for starting Nov 3rd had been cancelled. :( I was soo looking forward to starting work to.

    • Joseph says

      I got a call from Peggy Thompson about the TRU campaign being filled and she offered three other campaigns (AAA, Cox and Starbucks) – I selected Starbucks and that starts 11/17.

      • sandra p says

        Im suppose to start the Starbucks campaign 11/17 also. I haven’t received any equipment, I have read some reviews, and I am a little worried.

        • Val says

          I’m supposed to start then too, they told me last week that equipment would be shipped out today (11/10), so probably receiving Tues or Wed. I completed the entire process several weeks ago, I9 accepted by HR, 3 different people told me I’ve completed everything. However I’m so worried because I kept getting emails late last week telling me to do another operations interview and a third contingent offer appeared in my dashboard over the weekend. After the latest person told me I was all set last Thursday, I turned down another job offer so I will be devastated if after almost a MONTH of stress over this terrible process, I don’t have a job with them after all because they’re so disorganized.

  72. Judi says

    I called the HR # today and the young lady on the phone seemed confused. She left my information for a call back but then asked me if I was registered with the site. I told her yes as I have done everything up to the background check and drug screening. I said I would think I am registered because I have gotten emails from Tammy Eledge and Fay Veasey and I have had a 2nd interview.

  73. says

    Hello All!

    I just received my final offer and it now gives me an additional time I need to be available for a IT session. Is that something I need to be home for? Can I attended remotely / not home on my interest service?
    Thanks…

    • Val says

      I’ve been hired** for a Starbucks campaign. All the initial emails and interviewers said it would be email-only, but later on they said it would include emails, chat, and some phone calls. I’m not sure if that is universally true for Starbucks or just my training cohort. I was supposed to start training today but it was pushed back 2 weeks so I don’t know any more details about the work. You need to provide a 19″ monitor, the other equipment is provided by Sitel. (**I’ve done my final offer and I9 and everything, but the whole process has been such a confusing, stressful mess that I won’t believe I’m really a Sitel employee until I receive the equipment and actually start training!)

      • iamher says

        @Val I was hired for starbucks too. I was told the training will start Monday. I did all of the paperwork, background check, drug test and final job offer. I hand not received the equipment. Have you?

          • iamher says

            @Val if you don’t mind, could you post when you receive the equipment? I’m asking because I can’t get anyone to respond to me, but I am still able to log in. and I havent been told I dont have a job. I will know to stop trying to pursue this. :( I was really looking forward to this job.

          • Judi says

            I still have not heard anything. I have called and left messages and I have emailed everyone under the sun. So, I went to the Sitel site and reapplied. There was no indication that my information was even recognized. I really think I fell through the cracks somewhere. But I find that strange that I would get a Welcome Letter with all the instructions on my next steps and yet never received the next steps. So, we will see what happens now. I really hope I get on with this company. I really need this for my family’s sake.

          • Val says

            @iamher I received the equipment today, 11/12. I have not heard anything about IT setup sessions or any instructions about training though. I hope it arrives for you too :)

          • Sabrina says

            I have not received my equipment yet either. Can you tell me how your equipment came? USPS, UPS, Fedex? I start 11/17 for Starbucks as well

          • Sabrina says

            Nevermind.. as soon as I said I have not received it yet.. it showed up lol… Soo I am ready to go.

  74. Elexis says

    Well, I just applied for this company on Wednesday and I got an email Thursday to do a speed test and now I received an email to schedule an interview but all the slots are completely greyed out. I see from previous posts that I should just try back later so that is what I am going to do. Hopefully this will work out!

  75. Amy says

    I applied online, did my assessment, and then received an email about a week later asking me to submit my speedtest results. That was 8 days ago and I haven’t received any further correspondence. Does it normally take this long?

  76. Camille says

    Hi!!! I was offered a position with the Starbucks Campaign and I had done the background and drug test, signed my contingent offer made my pin number and everything else and was supposed to start training on 11/17 but then I got an email saying that they did not get my background results in time and they had to push my training date back to 12/01 then they called me and told me that the next email that I will be receiving will be my tracking number for my equipment and I have not received anything yet and its been like 4days. I don’t know if I’m freaking out but when should I be expecting this and are they usually quick sending the equipment please help me

    • Val says

      I think in most cases they don’t ship the equipment until the week before training (so expect equipment next week unless they change it up for thanksgiving). You do need to sign your final offer and fill out I9 before they’ll send it, so if you haven’t done that part I would contact someone.

    • Tammy says

      Hi Camille, I’m also supposed to start the training for the Starbucks campaign on Dec 1st but I haven’t received any emails or notice of any equipment.

  77. Judi says

    This is soooo frustrating! Training for Cox Cable is supposed to begin 11/24. I have not received anything since yet another Welcome Letter after my phone interview. I have emailed and called. I understand they are busy but this is crazy. There is no way I can get the equipment, do the background check, drug screening and the IT Session before 11/24. Is there anyone else waiting to begin with Cox Cable Monday?

    • says

      what do you mean there is no way? the 24th is 5 days a way…the background check takes ten minutes for you to fill out online….the drug test you go in your own home town and pee in a cup..and the equipment ships overnight, for all you know it could have shipped..so the steps you physically have to participate in is going to take less than hour..and you have 5 days….so how is there is no way you can fit an hour in in a 5 day period? chill

      • Judi says

        There is still the I-9 form as well. This is the 2nd time I’m going through this and I was told I would get the instructions no later than 72 hours from my interview. That was 11/13. I think after going through this a 2nd time I have a right to be frustrated. Hearing from someone I have contacted would truly help. With my situation at home, Sitel would be the ideal job. I have to contact my current employer as well. So chilling is not an option for me right now. lol

        • says

          just remember….sitel has over 55,000 employee world-wide…and you are one of I dont know how many applicants….so be patient…if you are hired, you will be worked through the process in due time..they know your hire date as well as you do, if they want you , they will work you through the the process by that date…you are the first one to go through the process, they have an idea what they are doing, even if you cant see what they are doing…they do…

  78. simone (facebok name lucy peele) says

    i tried calling rhonda, shawna, dianne all mailboxes (voice) full. finally called sitel hr number 866-430-9983, it only took me 15 mins ( as apposed to the 30 mins plus yesterday and the day prior) to get ini touch with an agent who staetd he would foward it to hr and have someone contact me via pone or emal. ***keeping finger,toes, eyes crossed that everything will go off without a hitch***

  79. Jen says

    If You received the IT session email you should attend the two hour session. Your questions will be answered there and it will provide you an opportunity to ask HR questions during the session. Also, many times the equipment is only sent once you attend the IT session. It will ship FEDEX one or two day. I know that my class received equipment after the IT session.

  80. Judi says

    Well, no one has contacted me. I understand they are busy but it takes a moment to reply to an email if they don’t have time for a phone call and I have emailed several people. Not one is emailing me back. It doesn’t make sense. So I call and leave a message for HR to call me back and still nothing. It’s very frustrating. I have been working for 30 years and have done everything from CSR up to HR. I know how demanding each level can be. But I always made sure I communicated effectively. All I’m asking for is to know whether or not I am still being considered. I mean, why send a Welcome Letter with instructions for when I receive the link to do my background check/drug screen if I’m not being considered??

  81. Judi says

    Well I finally was contacted and went through another phone interview for Cox Cable. This campaign starts 11/24. I received another Welcome Letter and was told I should get my Background & Drug Screening emails within 48 to 72 hours. If not, I am to email system (at) efficientforms (dot) com and workathome (at) sitel (dot) com. I hope this works out this time. I am really eager to start with Sitel. :)

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