Working at Home for Apple

by · 7 comments

in Chat Jobs, Customer Service, Phone Jobs

work at home for appleDid you know that Apple has a ton of people currently working from home for them? This came as a surprise to me initially. I did a quick search on their “Jobs” page and was honestly floored by how many virtual positions they actually do have available. While the work is location-based, there is no shortage of areas across the US where they are hiring.

What home jobs are available at Apple?

There are several different home-based jobs listed currently. Here’s what I’m seeing right now:

  • At-home Team Manager
  • At-home Advisor
  • Applecare At-home Advisor
  • At-home Japanese Team Manager
  • Agreement Admin At-home Advisor
  • Customer Relations – Tier 1
  • Applecare Area Manager
  • At-home Advisor, Chat

As you can see, these are primarily customer service related positions that you will need a land line phone for as well as a quiet background to work. Some of the customer support is also chat-based. The Apple At-home Advisor position appears to have the most openings available and most of the information in this post is going to apply to that position since it’s the most common and also possibly the easiest one to get in on.

How much does Apple pay their home-based workers?

From what I understand, there is not a set amount. It will vary depending on the job and your qualifications. The pay is competitive however and your recruiter will discuss your rate with you once you’re offered the job. I have seen some quotes on various forums stating $14 an hour or better, but again this isn’t set in stone. Your rate could be less or more than that.

Are you considered an employee or an independent contractor?

Apple hires home-based workers as employees. This means benefits! You can qualify for 401K, lots of insurance including medical, and Apple might also give you an employee discount on their products. I will be adding Apple to my list of companies that hire you as an employee.

Is it full or part-time?

This varies. I have seen some positions listed at part-time and others at full-time. Most of the At-home Advisor positions list a minimum of 20 hours per week, requesting that you work six hour shifts.

Your schedule may vary from time to time and you might occasionally be working weekends. This isn’t a super flexible position because your hours are your hours and they expect you to work around them, not vice versa. So if you are looking for flexibility, this is probably not the company to look at.

Who is qualified for the job?

It depends on the job, but the Apple At-home Advisor should have some troubleshooting/tech experience and a familiarity with Apple products is preferred, though not required. Having some prior customer service experience as well as experience working from home doing customer support might also help you land this job.

What are the tech requirements?

You need high-speed internet service from a reliable provider, a land line phone with no features, and a quiet work space. I’ve been reading that the Apple At-home Advisors also receive brand new iMacs to do the work on from Apple! These are for business use only though.

How does the application process work?

I’ve been reading that after submitting your resume, you’ll have about three interviews with Apple before receiving an offer letter. Many current workers said that some of their interviews were done via Facetime. You also must submit to a criminal and employment check before being hired.

You will have to go through a few weeks of training (paid) before you actually start working.

Is this location-based?

You will notice on the Apple jobs page that these positions are all associated with a specific location. You do not have to live in the city listed in order to be considered. If you are even in the same state as the city listed, you probably still have a shot at getting in, so apply!

What is the feedback on Apple?

The feedback I’m finding states that this is a very professional company to work for. Most people love the job, the pay, the benefits, etc. I am not finding complaints at all. However, some people do find that the company isn’t a fit for them because the schedule isn’t that flexible.

Would you like to apply to work from home for Apple?

Go here to browse their listings for home-based jobs. Good luck!

Interested primarily in the work from home chat position at Apple? Go here for more details.


{ 7 comments… read them below or add one }

1 Miranda February 27, 2013 at 11:28 am

This is so great. I have been interested in these job leads for a long time. Thanks for taking the time to research them and share!

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2 Allie February 27, 2013 at 5:10 pm

Anna,

This is awesome that Apple does work at home positions. Maybe Yahoo can take notes from them.

~Allie

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3 Kristi February 28, 2013 at 2:43 pm

I own so many Apple products, I think this would be my dream job.

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4 Lissa June 29, 2013 at 4:17 pm

I got to my third interview with them – I have years of customer service experience with them as well as technical experience and a high level of experience with Apple products in particular. My first two interviews were over the phone but the third was face-time. I thought it went extremely well as far as my answers but for some reason I was told shortly thereafter they did not choose me. Interesting….

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5 Sohini July 2, 2013 at 9:26 am

Lisa, what position did you apply for?

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6 Cheri July 31, 2013 at 6:57 pm

Hi Anna! I just completed my telephone interview with Kelly Connect. They are hiring Customer Service Reps for Apple! I have passed the interview and after my background check, I will start my training. Apparently, the background check is the final stage in the interview process..

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7 Anna T July 31, 2013 at 7:10 pm

That’s great, Cheri! Good luck! I hope you enjoy it. :)

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