A company that I notice is hiring most of the time for at-home customer service is the NCO Group. I share their leads frequently on the job leads board, so today I decided to do a little research on the position and share my findings. The NCO Group has been in business for over 80 years and are headquartered in Pennsylvania. They handle customer service (and for this company that may also include collection calls) for a variety of major corporations.
The job postings I find for this company are usually for US only, but under their “Benefits” page, I do see that they offer a Canadian employee benefits program, so I’m guessing that they sometimes hire people who live in Canada.
How much does NCO Group pay their home workers?
The rate of pay is not listed on the website that I can find, but an old job posting for this company at the WAHM.com forum indicates that it may be between $10 and $12 an hour.
What do you do?
This is customer service work so you may be answering questions, resolving problems, etc. depending on which client you are doing calls for. I also know that NCO Group hires a lot of people for collections calls, which would involve calling people asking for money. I know a lot of you wouldn’t want to do that type of work, but some people don’t mind it. They may also have some sales and tech support positions open from time to time.
Who can apply?
Here are the requirements for the customer resolution specialist job. They are currently hiring for this position:
- High School Diploma or General Educational Development (GED) certificate.
- Previous customer service and collection experience preferred.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to prioritize and organize work.
- Ability to work in an environment requiring simultaneous listening, interpreting, typing and computer use skills.
Does NCO hire you as an employee or independent contractor?
I believe this is an employee opportunity. The company offers benefits to their workers like 401K and different kinds of insurance/disability to their full-time workers.
Do you need a land line to do this work?
Yes, NCO Group makes it clear that a land line is required and it can’t be your home telephone. It has to be a separate, dedicated line. But on the plus side if you’re a Mac user, you can still work for NCO. I know a lot of these jobs aren’t Mac-friendly either.
How are the hours?
Their home positions appear to be mostly full-time. Keep watch on their job listings page (just type in “work from home” in the keyword box) to see if they ever have any part-time positions open.
What do people say about NCO Group?
I didn’t find much about NCO Group on the forums, but here is the feedback I did find. Please note that some of these people may not work at home for NCO Group although I’m sure some do. Some of their workers definitely work on site:
As you can see, lots of these are not so good. But I always try to keep in mind that it’s usually the people who are unhappiest that go online and post bad reviews. People who are happy/content with something may not feel the need as strongly to go online and share their experiences.
Still, if you have any experience, good or bad, with NCO Group, please share it here in the comments.
Would you like to apply?
Start here to apply and type in “work from home” in the search box. They have an “Apply Now” section on their virtual workers website, but it doesn’t appear to be active.