TeleTech is a company that is hires people to do work from home customer support for a variety of different major corporations. They also happen to be hiring a ton of workers now for the upcoming holiday season (just seasonal, temp positions), so now is a great time to try and get on with them if you are looking for a work at home phone job. Please note that TeleTech is only currently hiring in 41 states.
Here’s a quick rundown of how TeleTech works:
The Job
As I’m sure you’ve guessed, you’re doing phone support work for this company. This means you’ll be doing either customer support and/or sales. The work is done from your home and the company claims that they are flexible with scheduling, so hopefully if you are hired you can get shifts that work for your schedule. There is a training period to go through before you start working to ensure you know how to do the job. They also assign you a team leader you can access via IM to help you out if you run into problems during your shift.
Pay
The pay rate you will receive at TeleTech is not listed on the website because it will vary depending on what project you’re on. However, the reading I’ve done online on the forums indicates that most people earn anywhere from $8 to $9 an hour. You are paid bi-weekly and the money will come to you either through direct deposit or something called a Comdata payroll debit card.
Employee Status
TeleTech hires you as an employee of their company, not an independent contractor. This means you will be paid for your time spent in training and that they will take taxes out of your pay.
Tech Requirements
TeleTech is one of those jobs where you don’t have to have a land line phone as long as you do have a Voip system that does not connect to the internet. But of course a land line is acceptable to use. You also need a PC, high speed internet, and a quiet work space. More detailed info on the tech requirements are here at the TeleTech site.
Application Process
To apply, you’ll have to fill out the online application, check your computer for their system requirements, and answer some assessment questions. If you do not pass the assessment tests, you’ll have to wait 60 days to apply again. If you do pass, you can schedule an interview that will take place over the computer and/or phone. You will find out the results of your interview within a few days and from what I understand they will give you an offer with how much they are offering you in regard to pay, and then you decide whether or not to accept. If you do accept, you’ll have to undergo a drug test and criminal background check. TeleTech pays for these things although they will not reimburse you for your gas mileage for driving to a facility to get a drug test, etc.
Scheduling
A minimum of 20 hours a week is expected, broken up into shifts consisting of four to six hours. Weekend and/or holiday work might also be required. This can be flexible to a point because during the offer process, you can let the recruiter know when you are available to work and then they will try to get you set into a schedule around that time period.
Feedback
Reviews are mixed, some people don’t think that the pay is high enough while many others seem very excited at the prospect of getting a job with this company. If you want to know what people think of this company, I’d recommend checking out these threads:
Want to Apply?
TeleTech is hiring 7,500 home-based workers for the holiday season. If you would like to go ahead and get your app in, you can begin the process here.
