Updated on 3/27/15 – added some new companies and removed a few irrelevant listings.
One of the most sought-after non-phone work at home positions is chat and email based customer service. It seems that there are almost as many people who want to do this at home as there are people wanting to do data entry. Sadly, there are not as many opportunities out there for this as there are phone-based jobs.
But if you have small children at home with you, the majority of the phone-based jobs are not going to work out because of the “no background noise” requirement most of the companies seem to have. So chat and email based customer service positions do seem ideal if that’s your situation.
I’ve decided to do some digging and make a list of the companies that do hire (at least occasionally) for email and chat based work. Please note that the companies listed might not be hiring now and that many of them also hire for phone work:
Apple regularly has openings from work from home iTunes chat advisors. This is a good position that pays well where you are considered an employee. You get paid training and benefits! The rate of pay will vary from person to person since it depends on your background, experience, and geographic location, but I’ve never seen anyone claim it’s a low amount and I believe for most it is in the teens. There is a lot of competition for these jobs, and your chances of landing it will be better if you know at least a little something about Apple products. Apple will also send you an Apple computer to do your work on if you are hired.
Read my review of the Apple chat position here for more details.
Site Staff occasionally hires work at home chat hosts. They have a lot of different clients, so the type of questions you’ll answer and support you’ll give via chat will depend on who you’re doing it for. Pay is around $10 an hour and shifts last roughly four to five hours each. Note – Do not ask them about their work at home employment via the live chat on their site. You will get a canned response saying they do not respond to employment inquiries via chat.
WAH Adventures actually wrote up a thorough review of Site Staff here if you want to check it out.
Needle agents come to the aid of shoppers for various brands via chat. When this opportunity first came about, the pay was hourly and everyone was excited about it. However, the pay depends on the brand you’re handling chats for, and many of these are now only paying a certain amount per chat so workers aren’t averaging as much as they used to.
You can go here to read my review of Needle.
Talk 2 Rep
Talk2Rep has a popular chat sales agent position that they are usually hiring for. I believe if you have this position, you are mostly handling chats for AT&T’s customers. They pay $9 an hour plus bonuses from sales and it’s shift-based work.
Read the review here for more information.
Uber is the popular app for ride-sharing. They have occasional openings for work from home email support. This is a completely non-phone position with benefits that pays well. Uber is not always hiring. When they hire, the position is listed on the their jobs page as “Community Support Representative.”
Read my review of Uber here for more information.
Sedgwick does have an e-support (email support) and fax work at home position, although most of their at-home work is primarily phone-based. I did some reading though and apparently this e-support position is very hard to get in on. To check if they are hiring for e-support, visit the Career Center link and select Customer Service/Call Center in the “Area of Interest” drop-down. Then, hit the “Search” button and scroll through until you find the “E-support” position. If it’s not there, keep checking back because they are sometimes in need of e-support reps.
Go here to read the review we have posted of non-phone jobs at Sedgwick CMS.
Arise apparently has a lot of clients that are chat and email only, although much of what they have is just phone-based work. You can read this thread at Work Place Like Home to see which clients they have that offer chat/email work. One thing you should know about Arise is that it’s not like your typical home-based phone job. You actually have to pay to incorporate yourself because it’s sort of like you’re starting a business. That said, Arise is NOT a scam. A lot of people conclude that it is because of the fees, but it isn’t your run of the mill home-based phone job.
You can also read my write-up on Arise that explains how it works (including the fees and what they’re there for).
Live Sales Staff
Live Sales Staff is another company that offers chat-based customer support. I can’t find a ton of information about them, but one thing I have learned is that they require you to work very long hours (12 hours shifts) and that the pay is not all that great. Their website doesn’t have an application to fill out, you just have to email their HR department and contact them via chat.
Go here to read our review of Live Sales Staff.
My Live Pro
My Live Pro is a company that offers chat services for website owners, and they claim to occasionally hire home-based chat agents to handle these chats. I’ve known about this company for a while, but their website always say they don’t have openings. Apparently when they do have openings, they share it on their Facebook page, so you may want to follow them and set Facebook to alert you with a notification when this company posts anything so you don’t miss it.
WAH Adventures has a review of My Live Pro here if you want more details.
Buy With FETCH
Buy With FETCH is a company with an app that is designed to help shoppers make purchasing decisions. They occasionally hire work from home chat agents to help people who use the app and have questions about what to buy or need assistance making purchases. These agents earn about $12 hourly. They are not always hiring, so your best bet is to search Adhuntr (which searches all of Craigslist) occasionally to see if they have any current openings posted because they do not post openings on the website. I also try to list it here on my jobs board when I see that they are hiring.
For more info, you can read our review about working at home as a shopping assistant for FETCH here.
Site 5 is a hosting company that has occasional openings for remote chat agents. They pay roughly $13+ an hour. This is a more technical position than many of the other positions I’ve listed above, so your best bet of getting this job is if you know a little about web hosting and how that works.
Go here to read a review of work at home chat jobs at Site5.
Support has occasional openings for live chat remote tech support. This position is open to US, multiple states, paying $10.25 hourly. You don’t have to have a ton of technical experience to get the job, but they do want to know that you have knowledge of setting up wireless home networks and printers.
Go here to read a general review of work at home jobs at Support.com.
Dealertrack has regular openings for a “remote managed chatter” to respond to online chat requests from their clients in the automotive industry. I have not been able to determine how much this job pays although it may be commission-based, but it is a part-time (up to 29 hours per week) position. You have to go here and type “chatter” in the job search box to see when this position is open.
Go here to read our review of Dealertrack’s chat job for the little bit of info I do have on how it works.
Companies With Occasional Chat Openings
Most of the companies I’m about to list are best known for their work at home customer service/phone support jobs, but they have all occasionally had some chat openings. So keep tabs on the openings at Sutherland, Teletech, Amazon, and Sykes. Always use “work from home” in quotations on the job search boxes for these sites to see openings if you are prompted to search the jobs. This makes it easier because lots of times there will be many, many jobs listed.
A Few Tips
You may want to keep your eyes on freelancer sites like oDesk and Elance for chat/email support positions because sometimes companies and individuals recruit workers for chat jobs through there. Also, you can do your own search for chat work at home via Indeed.com and FlexJobs (the only fee-based job search site I have tried out and recommend).
Do you know of any other sites that hire for email or chat-based customer support? What are your tips for finding these kinds of jobs?