ARO is a contract center that employs people across the United States to work from home, taking calls for several leading national corporations. This company has been in business for approximately eight years. They do apparently have some training classes coming up this month (thanks to one of my readers for alerting me to this fact!) so I decided now is a good time to provide some details if you want to work at home with ARO.
What kind of work do you do at ARO?
This is phone work, but the exact type of work you do will depend on the needs of their clients. The work might involve customer service, phone auditing, and also sales-based phone work. Currently ARO is displaying openings for medical history interviewers. This sounds to me like something similar to what you would do for Apptical.
How much does ARO pay?
Unfortunately, I cannot find the exact rate of pay. But I did find one person state that it is around $9 per hour. Of course this rate might vary depending on what you are doing for the company. I did read that you get paid with a check that is mailed out every two weeks, but this information was from a post in 2008 so that might have changed.
Is training paid?
Yes, ARO will pay you for training time. The amount you get is equivalent to your regular pay rate. Training takes place virtually.
What are the requirements to apply at ARO?
This is taken from their employment page:
- Must have a professional environment at your home.(This includes a dedicated work space with a door)
- Must have a fully updated computer system to utilize during working hours.
- High speed Internet via Cable modem or DSL (at this time satellite internet service is not compatible).
- Must have a dedicated voice line. You may use VoIP services as long as you have QoS packet shapers as part of your service. Cordless phones and cell phones are not acceptable.
What is the application process like at ARO?
After sending ARO your basic information, you may or may not get another email asking you to do a phone interview and fill out a job app. You will get hired based on your interview and whether or not they have any work available that you would be a match for depending on your skills.
What is the schedule like at ARO?
You have set schedules, so there is not a lot of flexibility. They have both full and part time positions.
What are the equipment requirements to do the job?
You need high speed DSL or cable internet and a dedicated voice line without call waiting (or disabled while working).
Are you hired as an employee?
ARO does hire you as an employee, but unlike a lot of other employee work at home jobs, they do not offer you any benefits.
What others say about ARO?
Most of the feedback is good, but I should mention that a lot of people were laid off within the past few years. Most were obviously not happy about this. I even found where someone on the Work Place Like Home forum said this company had gone out of business, which made me unsure about reviewing them. However, upon visiting their site you will see a banner displayed saying that they are looking for medical history interviewers and that training classes for this will begin in April 2012 (this month). So I guess that means it might not be a bad idea to apply if you’re interested in this.
