Work at Home Taking Flower Orders for Teleflora

by · 9 comments

in Customer Service, Phone Jobs

Get Paid For Taking Flower OrdersHere is one more company that might hire you over the Valentine’s Day holiday to take flower orders and help customers — Teleflora.  Two other companies you might also want to check out are Blooms Today and 1-800-Flowers. I believe there are people who work from home for Teleflora year round, but this review focuses on the seasonal positions. The busy, flower-ordering seasons for Teleflora are Valentine’s Day, Easter, Mother’s Day, and Christmas.

How much does Teleflora pay?

Once you are hired and have completed your training, you’ll earn between $8 and $11 an hour plus commission. The training  you go through before starting the job will last for approximately 16 hours and you will be paid for this too, but only whatever your state’s minimum wage is.

What are the requirements to apply?

You must be legally eligible to work in the US and have a high school diploma or equivalent. They prefer if you’ve done customer service work over the phone before, but it’s not a requirement. You also need to be computer literate, a good multi-tasker, and be able to work well with no supervision. A pleasant phone demeanor with the ability to handle customer conflict and troubleshoot issues is also a must. You will also have to submit to a background check before you are hired, and of course being able to provide a quiet background while you work is an absolute necessity.

What are the technical requirements?

Before you start training:

  • Computer must be ‘hard-wired’ to modem or router, no wireless connections.
  • Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone

Before actually beginning work:

  • High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
  • Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)

Computer Requirements:

  • Teleflora supports Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.
  • In addition 2 GB RAM is required.

What is scheduling like with Teleflora?

Your schedule may not always be the same week to week. You most definitely will have to work holidays if one falls on a regular scheduled work day seeing as how that is when Teleflora is busiest.

What is the feedback on Teleflora?

I have not found anything negative so far about the work from home customer service rep positions with Teleflora. People do seem to like the work and there are also many who seem very excited about the prospect of being hired for the seasonal positions. I think that there are some people who are hired to work on a temporary basis that end up working for Teleflora for longer than originally scheduled.

How do you apply?

To go ahead and start your application process, you’ll need to go here and submit your resume. You may get to take an assessment test and if you pass that, they will probably contact you to submit to the background check. Good luck if you decide to go for this! If you’re hired (or if you’ve ever worked for this company) I would love if you’d share your experience in the comments below.

{ 9 comments… read them below or add one }

1 Lisa Mills January 6, 2012 at 10:14 pm

I think this would be a fun work-at-home job. I used to work at a Hallmark store, when I was in college, and I loved working during the holidays. People were in a good mood, and time passed quickly.

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2 CR January 16, 2012 at 2:32 pm

I have applied for this job, and I am getting an uneasy feeling. They send out emails, you sign up for everything, but if you do a search on a review for this company, nothing but bad bad reviews.

So we will see, I have turned in all my paperwork, etc. Does anyone work for them?

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3 Anna January 16, 2012 at 2:40 pm

CR, I have read some bad reviews of the service they provide to people (people who have had problems with flower orders from them). If you are a member, this thread on Work Place Like Home might help you, or you might consider posting and asking there:

http://www.workplacelikehome.com/forum/showthread.php?t=312091

There is an active discussion going on there right now about Teleflora, so it may help you if you want to know more. If you’re not a member, it’s a free forum. You just sign up and then you have access to see everything. They also don’t spam you or anything like that. It’s a very, very useful resource that I personally visit almost every day. I hope this helps!

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4 CR January 16, 2012 at 3:19 pm

Thank you!

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5 Chris February 5, 2014 at 10:29 am

I think you asked for feedback IF we are hired.

Anyway, I am currently working for Teleflora at home and LOVE IT! I started a couple of weeks ago. First, their support is by far the best I’ve ever come across. I’ve had supervisors come on the phone during and after a call just to help or tell me how well I am doing. Second, their system they ask you to use when logging in and taking calls is easy! I sit here and take calls and make sales just by asking for it. EASY!
There ARE bad reviews about EVERY company. All you have to do is look for it. Ask yourself, how often do you give a GOOD review to a company? Most don’t as they are more likely to complain then give kudos, myself included.
The only real complaint about the company is that they don’t do a good job of weeding out those employee’s that have no or bad phone or customer service skills. I think their initial testing should be more comprehensive. Other than that, Teleflora is great!
And by the way, I love your site because it helped me find work successfully and easily.
A Million Thanks!
Chris M

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6 Anna T February 5, 2014 at 10:34 am

Thanks so much for the insightful comment, Chris. I am so glad Teleflora is working out for you! Sounds like an awesome company overall.

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7 Blue March 13, 2014 at 3:33 am

Hold on…redo! I just applied & after submitting all that (app. resume, & assessment), they said:

“Your responses to our initial questions for this position indicate that you lack minimum requirements for this role. If another position becomes available in which you have an interest, we will look forward to renewed contact from you.”

I have way more educational skills to do this job…not to brag. I don’t know what they’re talking about. Does anyone know which questions they are referring to? I answered everything adequately.

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8 Kelly B March 20, 2014 at 10:03 pm

I’m a 22 year old girl and I’m too low self esteem to even apply for this company. It seems like a starter company to me, but even Sutherlands and Convergys hasn’t got in touch with me and it’s been a week. I have no college education nor call center experience. Just a high school diploma and non relevant experience. I doubt there’s any hope for me. If the person above me didn’t get hired with TeleFlora, I doubt they will hire me..a person with absolutely nothing to put on the table but hungry and eager.

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9 Anna T March 20, 2014 at 10:38 pm

Well, there is no harm in trying, Kelly. I say go for it! And there are tons of other call center companies you can try, too, besides just these. I think Live Ops and West are a little easier to get in with if you have no experience.

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