Telephone Mystery Shopping for TeleXpertise

TeleXpertise is a company I’ve been hearing about lately that hires people to work from home doing a few different jobs, but the one I’m going to focus on today is their telephone mystery shopping position. The website it says not to expect to make more than maybe $75 your first month, but it still sounds like a good side job to have even if it just ends up being extra, supplemental income. Please note that TeleXpertise may or may not be actively hiring at the time of this review.

What do TeleXpertise telephone mystery shoppers do?

You make phone calls to various places throughout the country and ask specific questions. Like for example, TeleXpertise might need you to call a business and find out their hours, or who the manager is, or maybe to ask if they have a certain product. Or you might have to ask all those things. You are of course supposed to be a “shopper” so you wouldn’t reveal that you’re working for TeleXpertise, you’re just supposed to sound like someone who genuinely is interested in the information. Unlike most other phone jobs, you won’t have to provide a quiet background since you’re supposed to sound like a real person and not an operator. So doing this around your kids or pets should be fine as long as they don’t keep you from getting the information you need.

How much are you paid?

TeleXpertise advertises that they pay their mystery shoppers between $3 and $10 per completed shop (phone call), so this is really decent pay in my opinion, especially if the phone calls usually do not last longer than 10 minutes max (and from what I’ve read about this company, they usually don’t). You are paid per phone call, so it’s not a per hour job.

What is the scheduling like?

You can work more or less when you want, but obviously it will need to be during the hours of business for the places you’re supposed to call. From what I’ve read, this company is not that picky about requiring you to stick to any specific schedule, so just doing it part-time if you want would probably be fine.

What are the requirements to sign up?

The website says you need at least some previous mystery shopping experience (they do not specify phone or non-phone mystery shopping, it just says mystery shopping). I have no idea how strict they are on this requirement, but if you really want to do this, getting mystery shopping experience isn’t that hard. I have a lot of companies you can sign up to do mystery shopping for here. InteliChek is another company I’ve reviewed that hires people for phone mystery shopping too, so that might be a good one to try. You also might want to consider Pierce Eislen, a company that hires rent surveyors. Same type of work, but you’re calling apartment complexes, etc.

How much work can you expect?

They do not give their new workers a ton of work to start. TeleXpertise wants to be sure you can do the work before giving you lots of assignments. Many people report not getting that much work to do the first month or so, but there are people who stuck it out for longer than those first few months and have been with the company for a long time that say they get steady assignments and make a good portion of their income from working for this company.

Is this an employee or independent contractor position?

You are taken on as independent contractor for TeleXpertise, so of course this means keeping up with your taxes is your responsibility as they won’t be taking them out on you when you’re paid.

What are the income expectations?

I don’t think it sounds like this job is going to make anyone rich and may not even equate to an actual income, but I’ve done some digging and some of their workers claim to be making more than just a little extra money here. I’m not doing this job myself so I can’t say for sure, but it sounds to me like if you stick it out, it has the potential to turn into good supplemental income.

What do people say about TeleXpertise?

As you may have gathered by now, I’m basically just finding positive information from others. They apparently pay on time and are good to work for. I couldn’t find anything about this company that would make me hesitate to review it here. If you have any experience with this company, please comment below! I’d love to get more feedback.

How do you apply?

To apply for telephone mystery shopping for TeleXpertise, you need to email them at jobs@telexpertise.com and be sure to include your resume and any other relevant qualifications. I would also suggest looking on their main page for more info. They also hire people for call evaluation and a few other things.