Healthcare Mystery Shopping With Perception Strategies
A couple of weeks ago when I posted about phone mystery shopping through TeleXpertise, one of my readers commented with some information on another company called Perception Strategies. This really intrigued me because it’s similar to TeleXpertise and other phone mystery shopping work, but it’s within the healthcare industry only. Also, this company doesn’t just do phone mystery shopping. They also do in-person shops, 24 hour inpatient stays, website shops, and more. This page on the Perception Strategies website provides much more information on what each type of shop involves if you are curious to know more.
How much does Perception Strategies pay?
The phone mystery shops pay between $12 and $17 each. I cannot find any information on how much the other types of shops pay. However, I know that phone mystery shoppers are what the company has been actively looking for in the past few months.
How much work can you expect?
To start, most people only get a few shops per week. As you get used to the work, you may be assigned more shops to do. You have one week to complete the shops once you are assigned them. They don’t guarantee a certain amount of work so this probably wouldn’t be something to rely on solely for income.
Is there a specific schedule you have to follow?
No, that is one of the things I think is great about this! Once you have been assigned your shops, you can do them whenever you like provided the place you’re contacting is open and you complete your shop within a week from when it’s assigned to you.
What are the requirements to apply?
You need to be able to pay attention to detail and be reliable. Also, you need to have internet access and email. All shops you do must be completed with a written narrative, so it’s important that you are also a decent writer. When you apply, you will have to do a writing sample for them so they can gauge your writing skills.
How does the application process work?
They have a form you can fill out on their website. You just put in your details and at some point after that, you’ll get an email from them asking for a writing sample. They will contact you for an interview if they are impressed with your writing sample. They also have a “wait list” they put people on, so if you’re not hired but you don’t get a rejection email, you could end up on that. If hired, there is also a training process you’ll have to go through before you can start work, but I can’t find a lot of details on how training works.
Do you want to go ahead and apply for mystery shopping with Perception Strategies?
You can sign up here. Look for the green box on the right of the page that says “Interested in becoming a mystery shopper?” and click that to start your application. Please keep in mind that, just as it is with all companies, their staffing needs likely fluctuate so they may or may not be actively looking for new shoppers right now. So don’t get too discouraged if you don’t hear back right away.
Tagged with: Extra Money
Filed under: Mystery Shopping • Phone Jobs • Phone Mystery Shopping
A word to the wise: If you apply to work for Perception Stragtegies, be extremely detalied in your sample shop narrative. I applies around Christmas, but didn’t have a chance to do the sample shop until this week. I followed the directions to the “T,” or so I thought, anyway. I then received an e-mail message saying in polite business speak that I was not what they were looking for. I responsed in polite business speak, asking what were the deficiencies in my application. I received a generic answer about my narrative not being detailed enough. I replied that I had answered all the questions and given a truthful account of the call, which had lasted less than five minutes. The reply from Perception Strategies was a bit condescending in my opinion, but still in polite business speak. The PS representative sent me what they considered a good sample shop and told me to compare it with mine–you know, since I’m so stupid and don’t know how to write. Sorry,the person didn’t really write that of course, but I’m venting a bit. Their example was detailed almost to the point of being laughably unrealistic. I can’t imagine any hospital or doctor’s office keeping someone on the line long enough for the details in the sample to actually take place. I simply thanked the PS person and moved on.
Sorry for venting. I just want to let everyone know that if you apply for Perception Strategies, they want to know every little thing that happened during your sample shop. I am almost under the impression that they want to know things that didn’t happen, if you get my drift.
Thank you for coming back and posting to let me know your experience! I wonder what exactly they are looking for in a narrative? I am sorry that it didn’t work out for you and don’t blame you for venting, I’m sure I would be too. I’m also sure that your comment will help others out who are considering doing this work.
Thanks again!
Again, I’m sorry for venting. I don’t like doing that, but it was a demeaning experience, to say the least.
Frankly, I do think that Perception Strategies wants people to embellish their narratives. They want to know exactly how many times the phone rang before someone answered, how many times you were transferred, exactly what directions you were given in terms of where to park and how to find the outpatient area, etc. I was calling my local hospital, so a lot of things did not need explanation. Some things just plain didn’t happen. I was not transferred from person to person, the phone rang one time, I was only on hold for about 30 seconds, which I told Perception Strategies. My advice to any applicant is write down every detail in your narrative.
I do understand, I know if that happened to me, I would have been extremely annoyed as well. You can’t provide them information on things that did not happen
I really so much appreciate your feedback! The more information that is here in the comments, the better because it helps people decide if they want to give something a go or not.
Thanks, Anna. I wouldn’t tell anyone not to apply, because Perception Strategies could be a good fit for someone else. Anyone who applies should be forewarned to write down every detail in his or her sample call, even if it does not seem important.
I’m so upset! I missed their call (they didn’t email) and by the time I called back, they had already filled up the training class for this round of hires and she wasn’t sure when they would be hiring again. Sounds like a good fit for me & I would love to get on. Fingers crossed!
I’m sorry! Maybe you can get in on the next round
Hope so too. Love your site
Thank you!